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- RSC
- Member Since: 05 May 2023
- Location: Yorkshire
- Posts: 2
New owner can’t use “remote” app - but then this happens....
Hi,
New to forum, long time LR owner, ( FR x2, D3, D4, Evoque, DS, D4 again!) just got a used D5.
Relevant to anyone buying a used D5 (2017 onwards) who wants to avoid unnecessary costs...
So non- Main Land Rover dealer who sold me the car tells me that if previous owner has registered the car for “in control” stuff I will need to go to a LR dealer who will in register so I can be ‘associated’ with the vehicle.
All true and sure enough, on downloading the ‘Remote’ app, it tells me the vehicle is already registered to someone and to go to a LR dealer with log book and proof of identity to sort it out.
Local dealer is in Ripon, North Yorkshire so I called in, V5 and driving license in hand only to be told there would be a charge! Now, as a long time LR owner I know the dealers are gouging and I normally avoid them but as they are the only ones that can do this I had no choice.
How long would it take? - no longer than 20-30 mins I was told.
And what is the charge?
£50!!!
Hmmm.... no parts so that’s £100 an hour for labour! ( in this case typing a VIN no. and name)
So I walk out ......
and ring Land Rover Customer Care 0370 500 0500
Explain the situation, and they ask me to send photos of the three pages of V5 to them with a FAO to the person on the phone and hey presto - SORTED!
A salutary tale to all new owners of used LRs - BEWARE THE LAND ROVER DEALER, those shiny showrooms cost a lot to keep clean and staffed - and those smiles, well they may just be showing off the dental work you have paid for!
Hats off to Jaguar Land Rover Customer Care
no fuss, no BS and no charge! -
- jimbg
- Member Since: 23 Jun 2016
- Location: Devon
- Posts: 1472
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Of course if you had joined this magnificent forum first we could have told you that and saved the trip to the dealer.
Now do you have the latest software, Apple CarPlay, etc?
2017 HSE now sold, if you own WF17AXN then you have a well sorted car!
2022 Range Rover Sport P400e HSE Dynamic and 2023 Sport P440e Dynamic SE on order -
- Aldo
- Member Since: 23 Jul 2019
- Location: Cheshire
- Posts: 119
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- Popsdosh
- Member Since: 06 Nov 2021
- Location: Cambs
- Posts: 138
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Re: New owner can’t use “remote” app - but then this happens....
RSC wrote:
Hi,
New to forum, long time LR owner, ( FR x2, D3, D4, Evoque, DS, D4 again!) just got a used D5.
Relevant to anyone buying a used D5 (2017 onwards) who wants to avoid unnecessary costs...
So non- Main Land Rover dealer who sold me the car tells me that if previous owner has registered the car for “in control” stuff I will need to go to a LR dealer who will in register so I can be ‘associated’ with the vehicle.
All true and sure enough, on downloading the ‘Remote’ app, it tells me the vehicle is already registered to someone and to go to a LR dealer with log book and proof of identity to sort it out.
Local dealer is in Ripon, North Yorkshire so I called in, V5 and driving license in hand only to be told there would be a charge! Now, as a long time LR owner I know the dealers are gouging and I normally avoid them but as they are the only ones that can do this I had no choice.
How long would it take? - no longer than 20-30 mins I was told.
And what is the charge?
£50!!!
Hmmm.... no parts so that’s £100 an hour for labour! ( in this case typing a VIN no. and name)
So I walk out ...... and ring Land Rover Customer Care 0370 500 0500
Explain the situation, and they ask me to send photos of the three pages of V5 to them with a FAO to the person on the phone and hey presto - SORTED!
A salutary tale to all new owners of used LRs - BEWARE THE LAND ROVER DEALER, those shiny showrooms cost a lot to keep clean and staffed - and those smiles, well they may just be showing off the dental work you have paid for!
Hats off to Jaguar Land Rover Customer Care no fuss, no BS and no charge!
£100/hr is bargain basement for main dealers -
- Darras
- Member Since: 16 May 2020
- Location: Newcastle
- Posts: 764
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That will be the same LR customer care and thereafter when I referred it to their executive LR customer care, that refused to pay £150 for resealing a known fault leaking windscreen cos when I had my engine replaced, under the LR warranty, they paid for car hire! Oh, that’s alright then is it. Talk about desperate to avoid paying.
That was a totally separate issue, the £1k plus LR named warranty paid for the repair on what is a manufacturing defect, not LR. It was unknown to me. I didn’t even ask them for a car hire. I would have managed fine without one. Great to know that the executive office pivoted all over such a small amount. What faith does that give you in LR?
It just illustrates now petty they are and absolute tight wads to put. My 7th LR will be my last. I have nothing but contempt for the whole Land Rover organisation and if you’ve bought a car from them, you’ll find out that was such a mistake, if not now then in the not too distant future. May they rot in Hell.
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- Ian_S
- Member Since: 18 May 2021
- Location: South
- Posts: 89
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- jimbg
- Member Since: 23 Jun 2016
- Location: Devon
- Posts: 1472
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- Wolfpack
- Member Since: 25 May 2019
- Location: Norfolk, UK
- Posts: 360
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