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- c928jon
- Member Since: 24 Mar 2017
- Location: solihull
- Posts: 14
Unacceptable Quality
Hi All
Following on from Peter91's Infotainment thread relating to QC I thought I'd document things on our First Edition, all of which I found within the first day of ownership and are yet to be rectified two months later.
Body:
Roof trims fitted incorrectly clips broken x4
Sill trim fitted incorrectly clips broken
Tailgate trim fitted incorrectly
Door rubber not fitted correctly
Boot liner trim not fitted correctly
Door window frames bent
Scratches on B Pillar
Marks in paint (roof and front wing)
Curry hook broken (only thing fixed so far!)
Infotainment:
Parking sensors intermittent (Never sure if functioning so daren't use)
Camera Intermittent (50-50 gamble if will turn on, turns off too quickly)
CD/DVD player intermittent (Turn car on and off again to change a cd)
Gearbox not in park intermittent warnings
Crackling from parking sensors (pretty sure the system is a random beep generator)
Auto high beam random operation (not road signs reflections etc, will suddenly go full beam when behind a car)
Park assist (gave it 10 go's at finding a space and gave up)
Gesture tailgate (I'm still convinced this is a hidden camera joke, my dealers technician has the correct technique to get a 50% opening record but it involves wiping your shoes in the underside of the car)
I daren't trust any of the so called safety systems, we are just waiting for the next thing to fall off/go wrong. We've lost all faith in the car and are just looking at the best way to get out of it now, any ideas?
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- J77
- Member Since: 07 Jun 2016
- Location: Fife
- Posts: 1008
Rejection
18MY Velar R-Dynamic SE D240 Fuji White
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- Chalky
- Member Since: 20 Apr 2017
- Location: Bath
- Posts: 11
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Post on dealer's and LR Twitter accounts....you'll pretty soon get a response from either or both..
If no response write a letter giving them notice that you want car replaced or a full refund within 7/14 days or court action.
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- RDR
- Member Since: 23 Jun 2016
- Location: Derbyshire
- Posts: 204
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Lots of snags there and if they have been given opportunity to rectify then I would be looking to reject the car.
MY06 S - Gone but not forgotten, MY12 HSE - Gone, MY16 HSE Luxury - Gone, D5 MY20 D5 HSE - Gone
MY23 Range Rover PHEV
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- c928jon
- Member Since: 24 Mar 2017
- Location: solihull
- Posts: 14
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Thanks
I was thinking the rejection route but worried I was over reacting. A bit of group support is just the trick!
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- Optimus
- Member Since: 06 Aug 2017
- Location: Toronto
- Posts: 13
What did you end up doing?
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- c928jon
- Member Since: 24 Mar 2017
- Location: solihull
- Posts: 14
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I submitted the rejection letter to the dealer. They asked for one chance to remedy all issues in one go.
They have been in communication with LR and I'm waiting for the call to take the car in for its "last chance"
Apparently there is a big all systems software reflash either due soon or just released, which they hope will rectify the non mechanical issues
I'll report back on what happens next
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- S2bear
- Member Since: 27 Mar 2017
- Location: London
- Posts: 48
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Did you make any headway?
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- c928jon
- Member Since: 24 Mar 2017
- Location: solihull
- Posts: 14
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No progress at all, dealer now not returning calls/emails, more things failing to work/falling off. My problem is that I'm that busy I haven't got time to push it, hopefully in a couple of weeks but I don't see it ending well.
I'm practicing my sad face for the Daily Mail article.
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- S2bear
- Member Since: 27 Mar 2017
- Location: London
- Posts: 48
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Sorry to hear that
Facebook and Twitter seem to be good places to turn up the heat if you find the time. I did that and it seemed to work. Your story has an all too familiar ring to it, sadly. Good luck.
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- Road Runner 2017
- Member Since: 14 Jan 2017
- Location: Scotland
- Posts: 2010
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c928jon wrote:
No progress at all, dealer now not returning calls/emails, more things failing to work/falling off. My problem is that I'm that busy I haven't got time to push it, hopefully in a couple of weeks but I don't see it ending well.
I'm practicing my sad face for the Daily Mail article.
You need too dig your heels in mate. Its not a £10 k ford fiesta you have purchased, its a "premium priced" SUPPOSEDLY premium product !!
Thats shocking not even returning your calls - quick enough too take your hard earned cash but dont give a damn about aftercare service 
I would leave it at the showroom, and refuse too take it back, if i were you !!
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