Discovery 2017

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  • rogersmj
    Member Since: 30 Aug 2017
    Location: Hampshire
    Posts: 213
    United Kingdom 
    2018 Discovery Td6 HSE Lux Corris Grey

    Unable to sign into InControl Navigation Account

    Hi,

    the one time I needed my full sat nav and the thing wouldn't allow me to sign into my online InControl Navigation Account!

    When I put the address into sat nav I noticed it said that it was working out the route 'offline'. When I checked my account wasn't signed in.

    I confirmed my username (email address) and then entered my password, but then got this screen message:




    Has anyone else had this problem, is it really 'there' issue?

    I double checked my sim and confirmed it showed 4G, then even tried using my Wi-Fi, but still the same error.

    MY18 Corris Grey HSE Lux TDV6
  • rogersmj
    Member Since: 30 Aug 2017
    Location: Hampshire
    Posts: 213
    United Kingdom 
    2018 Discovery Td6 HSE Lux Corris Grey

    So called Land Rover Customer services this morning as I still have this issue.

    "They are looking into it, as there are other customers with the same problem"

    Big Cry

    MY18 Corris Grey HSE Lux TDV6
  • Down & Dirty
    Member Since: 04 Feb 2018
    Location: Gone out back may be a while
    Posts: 91
    United Kingdom 

    Not that its of any help Rolling Eyes

    But mines working perfectly Laughing
  • rogersmj
    Member Since: 30 Aug 2017
    Location: Hampshire
    Posts: 213
    United Kingdom 
    2018 Discovery Td6 HSE Lux Corris Grey

    Lol, thanks for that! Rolling with laughter

    Worst part is that its never done this since I got the car in March! Must be their side...

    MY18 Corris Grey HSE Lux TDV6
  • rogersmj
    Member Since: 30 Aug 2017
    Location: Hampshire
    Posts: 213
    United Kingdom 
    2018 Discovery Td6 HSE Lux Corris Grey

    So i've been going back and forth with the LR Customer Experience people, trying to find out why this is happening. Now I think i've found someone who knows why...

    Apparently as they have updated all the systems to cater for the 'Phase 4' version, theres a few number of people who are having exactly the same problem as me when they try and log into InControl using a version before 4.

    So it would seem the only way I can get this to work on my car is to have this Phase 4, so have booked my car in with Harwoods for the 27th July.

    Censored ! Big Cry

    MY18 Corris Grey HSE Lux TDV6
  • IndusD4
    Member Since: 28 Jan 2018
    Location: Sydney
    Posts: 577
    Australia 
    2018 Discovery Td6 SE Silicon Silver

    rogersmj wrote:
    "They are looking into it, as there are other customers with the same problem"
    Big Cry


    That reminds me of taking a new Volvo 850 back to a dealer for a new" constant speed valve". The part was on order for 7 weeks yet it took 6 weeks to order a car built to spec. Went in, the customer service desk told me they did have a part but that was for a customer that complained. "WELL I HAVE BEEN COMPLAINING FOR 7 WEEKS TOO" I told them after which that part was fitted in 15 minutes.

    Ron

    2018 D5 TD6 SE Silicon Silver e-Diff
    IIDTool BT
  • Jarse
    Member Since: 12 Jun 2019
    Location: Sydney
    Posts: 8
    Australia 

    They have been looking into this for over a year? Mine started this rot this morning. Also, suddenly my sim card is "not supported".

    Nine out of five pilots are lysdexic.
  • Blusox69
    Member Since: 01 Feb 2020
    Location: Camberley
    Posts: 7
    United Kingdom 

    Did anyone get to the bottom of this?

    Our new (to us) HSE is doing the same thing. I’ve noticed it has no internet connection at all regards less of wether or not I have a data sim in the car, or the car connected to my home WiFi or phone hot spot. Nothing logs in and I cannot browse to any pages on the browser.
  • jimbg
    Member Since: 23 Jun 2016
    Location: Devon
    Posts: 1226
    United Kingdom 
    2017 Discovery Td6 HSE Silicon Silver

    You have managed to register the car to you?

    https://incontrol.landrover.com/jlr-portal-owner-web/login

    Also registered with the HERE site for maps?

    https://www.landrover.here.com/#home/0
  • Blusox69
    Member Since: 01 Feb 2020
    Location: Camberley
    Posts: 7
    United Kingdom 

    Yes, I was able to register on both sites with the VIN number for the car. Can’t login though no matter how I try and connect the car to the web

    (Thanks for the quick reply by the way!)
  • greg-g
    Member Since: 28 Aug 2018
    Location: Tasmania Australia
    Posts: 14
    Australia 
    2017 Discovery Sd4 (240) SE Corris Grey

    Thanks for that.
    I had not logged into the Here account.
    All is now working.

    MY19 D5 SD4 SE
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