Discovery 2017

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  • adds58
    Member Since: 31 Dec 2020
    Location: Sussex
    Posts: 78
    United Kingdom 

    Secure Tracker Pro Subscription

    So I've been scratching my head over the Secure Tracker Pro 12month (£180) vs 36month (£710) subscription and trying to understand if it would be cheaper buying 3yrs upfront. There is no transparency on subscription post initial term on the LR website and the dealers don't seem to know. From my experience you usually do get a discount paying upfront for subscription services.

    I managed to get the following info from the LR online live chat:

    Secure Tracker (includes Pro)
    1 year is £260
    2 years is £416

    By my calculations, it is actually cheaper to not pay for 36months upfront (£180+£416=£596).

    So I raised this with JLR and spoke to the head of online sales who investiaged this for me and was extremely helpful. She found out there will be new subscription pricing coming in soon as follows:

    Secure Tracker
    12m subscription renewal - £235
    24m subscription renewal - £376

    Secure Tracker Pro
    12m subscription renewal - £260
    24m subscription renewal - £416

    Remote & Secure Tracker Pro
    12m subscription renewal - £285
    24m subscription renewal - £456

    Even based on these new prices, its still cheaper to not buy 36months up front (£180+£456=£636) which she admitted. Apparently there won't be any new build price changes for the MY22 so this is the most cost efficient approach!

    Incidentally, these are the prices for the other options (i'm not interested in either of these but may be useful to others):

    Online Pack (first 12m as standard)
    12m subscription renewal - £120
    24m subscription renewal - £192

    Online Pack + Wifi Hotspot – (Wifi Hotspot is an additional option at build stage and cannot be added after build)
    12m subscription renewal - £420
    24m subscription renewal - £672
  • 2B
    Member Since: 22 Oct 2020
    Location: hillybit
    Posts: 220
    Netherlands 

    I renewed for my F-Type and D5 the remote/tracking fees at € 485 about.
    Why would it be GBP 596 , working out as almost € 700 ?

    What's the "pro" bit ? For companies to life track their vehicles ?

    RR P400e hybrid Autobiography 2019 & MX-30 BEV
    D5 SD4 HSE 2018 Corris grey, Black roof/balckpack (SOLD), F-Type P300 Ultra Blue 2018 (SOLD)
  • adds58
    Member Since: 31 Dec 2020
    Location: Sussex
    Posts: 78
    United Kingdom 

    £596 was based on the £180 option to fit a Secure Tracker Pro with a new build (inc 12 months subscription) + 2 years subsequent subscription at £416. However with the new pricing for Secure Tracker Pro that is actually £636 for 3 years as mentioned below.

    I think Secure Tracker Pro is new and its adds a tracking component in yours keys so if the car is started without the keys nearby, it alarms. This can only be specified at build time and can't be upgraded. To quote JLR:

    Secure Tracker Pro integrates cutting-edge authentication technology into your Land Rover key fob to alert our Stolen Vehicle Tracking Centre if your vehicle is moved using unauthorised keys.

  • Darras
    Member Since: 16 May 2020
    Location: Newcastle
    Posts: 748
    United Kingdom 

    I can’t work out what after 3 years needs extending the subscription or not tbh.
  • 2B
    Member Since: 22 Oct 2020
    Location: hillybit
    Posts: 220
    Netherlands 

    To extend its the T&T for the insurance, and the app on your phone.

    RR P400e hybrid Autobiography 2019 & MX-30 BEV
    D5 SD4 HSE 2018 Corris grey, Black roof/balckpack (SOLD), F-Type P300 Ultra Blue 2018 (SOLD)
  • discus
    Member Since: 22 Aug 2019
    Location: North
    Posts: 132
    United Kingdom 

    So does that mean to keep the app working after year 3 you need the expensive remote/secure tracker option??
  • Darras
    Member Since: 16 May 2020
    Location: Newcastle
    Posts: 748
    United Kingdom 

    God knows, there is three renewal options and none correlate to my mind. Just see what doesn’t work come 3 years and take it from there.
  • 2B
    Member Since: 22 Oct 2020
    Location: hillybit
    Posts: 220
    Netherlands 

    discus wrote:
    So does that mean to keep the app working after year 3 you need the expensive remote/secure tracker option??


    No! The app only is around €40 each year.

    If you log into your 'remote'page online (or app), there is a page subscriptions.

    The basic one is app only.

    RR P400e hybrid Autobiography 2019 & MX-30 BEV
    D5 SD4 HSE 2018 Corris grey, Black roof/balckpack (SOLD), F-Type P300 Ultra Blue 2018 (SOLD)
  • Darras
    Member Since: 16 May 2020
    Location: Newcastle
    Posts: 748
    United Kingdom 

    Okay, this is what I’ve got apparently.




    These seem to be the options. Although the car believes differently in relation to dates. Thing is I don’t know what I need to maintain the status quo or even if I need it?



  • 2B
    Member Since: 22 Oct 2020
    Location: hillybit
    Posts: 220
    Netherlands 

    For use of the app (lock, windows etc), you only need the cheapest one.
    For tracking (secure), if you want, or need for theft insurance, you pay the second.

    For map updates and traffic updates, you need the one on the right.

    For 3 years cheaper, but check as I read some times 3x one year is cheaper..

    RR P400e hybrid Autobiography 2019 & MX-30 BEV
    D5 SD4 HSE 2018 Corris grey, Black roof/balckpack (SOLD), F-Type P300 Ultra Blue 2018 (SOLD)
  • Darras
    Member Since: 16 May 2020
    Location: Newcastle
    Posts: 748
    United Kingdom 

    Thank you 1 and 3 it is when the time comes. Thumbs Up
  • Windy Miller
    Member Since: 08 Dec 2020
    Location: UK
    Posts: 181
    United Kingdom 

    The Secure and Secure Pro is rebranded 'Trackstar'

    https://www.trackstar.co.uk/shop/

    The £180 is just the cost of the extra hardware to make it S5.

    By default you get 1 yr of tracking service FOC, regardless if you buy Pro or non Pro.

    Here's what I have on mine with the expiry dates. HTH. Smile


    Click image to enlarge


    2021 D300 R-Dynamic HSE - Carpathian Grey.
  • discus
    Member Since: 22 Aug 2019
    Location: North
    Posts: 132
    United Kingdom 

    My screenshot (2019 year car) is same as Darras above. Clicking on each one summarises what they do. Looks like to be able to start the car remotely, which is nice in Winter, will need remote premium.
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