Parts perhaps...but servicing or repairs? Dealership workshops almost invariably take way too long to complete simple jobs or resolve faults with the consequent labour charges to suit. Fine if you're lumping it on a warranty claim or can afford to lose your car for several days.
Two days and almost £500 to replace a faulty window regulator is only one example I've seen (with a standard £50 diagnostic fee)...it's a half hour DIY job that needs only 2 Torx bits to strip and reassemble... even assuming it's your first time doing it. Diagnosis? Press the button and the window doesn't go up or down...that'll be £50, please.
Veering slightly further off topic again, as a mobile fitter for a large commercial 4x4 hire company in a previous life, if I'd taken anywhere like the amount of time or liberties as a dealership in diagnosing and resolving faults or breakdowns, I'd have been handed my walking papers. I'm not talking about bodgeit and leggit jobs either, two of our main customers were British Gas and the Electricity board with over 300 4WD (or 6WD) hire vehicles on-site all over the UK at any one time, they paid a lot of money to have working vehicles 24/7 so we didn't really have any leeway for vehicles breaking down through lackluster servicing or maintenance...
I took a small bit of pride in my 0.2% callback rate as a fitter during my time there. That 0.2% was one TD5 110 Defender that I had fitted a new clutch in on-site and got called back to it 2 days later with a worksheet that simply stated 'Stopped working'.
I discovered after getting back on-site that some nice Electricity Board linesmen had tried to deep ford it through a peat bog and it it had injested a few gallons of silt with the consistency of grinding paste through the air intake...'Stopped working' indeed...I had to condemn it and shove it on a trailer...after we dragged it out of the bog with a JCB
