- stuart_f
- Member Since: 06 Nov 2016
- Location: Aylesbury
- Posts: 133
Rejection is firmly on the table. I've got multiple unrelated failures which makes me wonder what bits of the car are actually working properly.
My main concern is avoiding getting into a situation where I'm arguing with Land Rover over what's warranty work and what's normal wear and tear in a year or two when I know that most of the car is sub-standard right at the start. It might happen and it might not but it's a huge gamble I'm not prepared to take.
- winger
- Member Since: 19 Mar 2017
- Location: Somerset
- Posts: 205
-
Be wary, guys, of spending too much time on LRCS if you are considering rejecting the car. They, although, the manufacturer, have no relationship with you, nor the rejection process. The dealer is the important link.
I suspect that you are both in the over first 30 days window, so the rules change a bit, and it is far from black and white or straightforward.
- stuart_f
- Member Since: 06 Nov 2016
- Location: Aylesbury
- Posts: 133
-
Good advice winger but I have the slight advantage of having bought using Land Rover finance which means rejection will be will be adjudicated by the Financial Ombudsman as it relates to a financial product.
I am over the 30 days but the car spent 2 weeks of the first 30 days in the dealers reporting itself stolen over and over as they tried and failed to fix the tow bar. The intent of the 30 day rule is to give the consumer adequate time to evaluate the car. This time was denied me as the dealer had the car, not me.
I'm comfortable that I'd win the adjudication should it come to it.
- winger
- Member Since: 19 Mar 2017
- Location: Somerset
- Posts: 205
-
I am not sure that having finance gives you an advantage. As you don't own the car, it will be Land Rover Finance who undertakes the rejection. As you say, though, the time that the car is with the dealer is added to the first or second period as relevant.
Also, two important points:
1. The Act only covers faults that were present when you took delivery, not faults that subsequently developed.
2. Don't use the car if you are seriously considering rejecting it - get it to the dealer, and leave it there. Using it gives the dealer the argument that the car is useable, and that therefore no fundamental fault exists.
[/list]
- stuart_f
- Member Since: 06 Nov 2016
- Location: Aylesbury
- Posts: 133
-
Again, great advice, thank you.
The car is going back to the dealer on Monday and you can be sure I'm not taking it back until they say it's fixed and can show me what they have done to remedy each of the problems. If they come out with "no fault found" I'll be rejecting.
- winger
- Member Since: 19 Mar 2017
- Location: Somerset
- Posts: 205
-
Hope it works out. Rejection should be the last course of action, and is not as straightforward as some suggest it is.
In the end, the dealer should be able to fix the car, The majority of the thousands of components that make it up are going to be fine - they just have to figure out those that aren't! The law requires that they are given the fair chance to do that first.
I think you said you were, in general, happy with the dealer's competence, so here's hoping.
- Russell
- Member Since: 26 Jun 2016
- Location: Lydd
- Posts: 1102
-
winger wrote:
I am not sure that having finance gives you an advantage. As you don't own the car, it will be Land Rover Finance who undertakes the rejection. As you say, though, the time that the car is with the dealer is added to the first or second period as relevant.
Also, two important points:
1. The Act only covers faults that were present when you took delivery, not faults that subsequently developed.
2. Don't use the car if you are seriously considering rejecting it - get it to the dealer, and leave it there. Using it gives the dealer the argument that the car is useable, and that therefore no fundamental fault exists.
[/list]
Sorry i would disagree with that.
I successfully rejected a D4 that was over twelve months old when the fault occurred, by the time the car actually went the car was nearly 2 years old. My original D4 developed a smoking habit which started from about 8 months old but became a serious issue at just over 12 months old. The car went back and forward to the dealers and LR for several months and in the end LR put me in a "LR managers car" for 6 months or there abouts. My D4 eventually had a new engine fitted I then for various reasons rejected the car and one the rejection with little or no issues. I continued to drive the old D4 with new engine for 2 months whilst my new one was built
Namib Orange 1st Edition with black roof and wheels.
Privacy, tow bar, drive pack, surround camera, heated front & rear seats, auto dim door mirrors, side steps, remote Pro, RSE, arm rest fridge dash cam front and rear.
- winger
- Member Since: 19 Mar 2017
- Location: Somerset
- Posts: 205
-
Whilst in your mind you might have rejected the car, the reality is that you did not do so under the terms of current law. It sounds as though you reached a commercial arrangement with a helpful dealer, who was trying to sort things out via warranty work.
The strictly legal right to reject, which is what I am referring to, is actually limited to six months. After that time, you do not have recourse to the Consumer Rights Act 2015. The act provides for protection of sellers as well as buyers.
The guys here are talking about rejecting their cars. If they do so within 30 days from purchase, with any time during that period that the dealer has had the car added to it, they can do so and get a full refund, If a car has been part exchanged, the Act does not convey the right of return of that vehicle, to be clear. After 30 days, and up to six months, there is a second window to reject; at six months, again with any added time the vehicle has spent at the dealer, you have a final right to reject. During this second period, you are obligated to give the dealer one chance to rectify the fault(s) to your satisfaction. Those are the limitations, and one of the purposes of the new Act was to make things a great deal clearer - which it does.
Anything that a buyer is able to achieve beyond the scope of the Act is merely down to the goodwill of the dealer.
