- Pcheaven
- Member Since: 06 Jun 2017
- Location: Tunbridge wells
- Posts: 378
I Have Rejected my 17 month old D5 and settled in 1 Month
Well its time to say good bye to my May 2017 D5 HSE LUX
Having owned it for 17 months and driven it for 16,000 miles, it has been in the dealers for at least 6 times in an attempt to resolve the early service request issue, and the issue persisted
On September 26th I formal rejected the car to the dealer,. The rejection was accepted immediately,
On October 24th I received a good will offer from Landrover together with my old D5 to be credited against a new Land Rover which will be supplied at cost price.
On October 25th I choose a new car from group stock
This transaction is due to complete on 30th October when I collect my new 2018 R Dynamic Velar HSE
Overall I got back far more than I would have if I had sold the car privately, no hassle, and a discounted new car as well. Very happy..
- harrythespider
- Member Since: 19 Jul 2018
- Location: cumbria
- Posts: 404
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Well done, I guess your dealer supported you, good luck with the Velar
- LukasW
- Member Since: 01 Oct 2017
- Location: Prague
- Posts: 30
Which engine? The ingenium engines, even in Velar, are reported to have a balance shaft issue. Compared to that the oil dilution is just a minor inconvenience.
- Dangerdave
- Member Since: 15 Feb 2017
- Location: UK
- Posts: 600
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Well it just shows the diversity of an individuals treatment by LR and their dealerships. Apart from the difficulties and venom I encountered by the dealership in a short term rejection before I eventually got my money back - 6 months, I got sod all from LRCS except the ability to sweep things under the carpet! I’ll never forgive them for that.
- Pcheaven
- Member Since: 06 Jun 2017
- Location: Tunbridge wells
- Posts: 378
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Yep
Mileage between dealers in the UK does vary - at least we do have the right to reject a car here after more than a year ownership!
I initially made contact with LR customer car via email on March 22 2018, stating I was worried about the issue, and may have to reject the car, and could they assist in resolving the issue and fixing my car
This is something that is completely their remit - liaising with the dealer to resolve ongoing issues, rejecting a car is a dealer driven process.
I wanted the car fixed as otherwise it was great, so was happy to set the scene in case I had to reject at a future date, and sit back whilst LR CC and the dealer figure it out.
This worked well for me, between march and October the car went back 3 more times, on the last occasion they had it for 2 weeks.
This meant when I formally rejected the car LR CC had been assisting here for 7 months and my case number was now very aged. Now I know from my background in IT Operational delivery that aged tickets get discussed very often ( never less than weekly !!) at a very senior level internally as there are often internal penalties to pay, and SLA’s to meet. This defiantly assisted in my speedy acceptance of the rejection and their excellent offer to resolve.
Come next week, I will have a car that is newer than my D5, worth more and much easier to sell than a early TD6. So even if I dont get on with it, I could easily sell and move on.... THough I suspect its a keeper...
My advice is simple, contact LR CC at the earliest possible time, and let them liaise with the dealer to fix the issue - It will always work out better for you - free loan car, the dealer bends over backwards to help, LR CC do all the work and can organise collection and return of your car
- Hauser
- Member Since: 31 Jul 2018
- Location: Flintbek
- Posts: 153
Pcheaven wrote:
Yep
My advice is simple, contact LR CC at the earliest possible time, and let them liaise with the dealer to fix the issue - It will always work out better for you - free loan car, the dealer bends over backwards to help, LR CC do all the work and can organise collection and return of your car
Hi,
tried that just yesterday and received the answer from LR Germany today. Saying "We can't help, you need to get in touch with your dealer and clear things out on your own. Good luck." 
Greets,
Hauser
Discovery 5 (MY 2021): HSE, D300, Fuji White
Discovery Sport (MY 2016): HSE, TD4, Firenze Red w. black roof
- Hauser
- Member Since: 31 Jul 2018
- Location: Flintbek
- Posts: 153
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Yeah...
I hope I can sort things out. Could get nasty though.
Thing is: The car is awesome! I really like it. But a service every 5.000 miles just isn't acceptable.
Greets,
Hauser
Discovery 5 (MY 2021): HSE, D300, Fuji White
Discovery Sport (MY 2016): HSE, TD4, Firenze Red w. black roof
- Pcheaven
- Member Since: 06 Jun 2017
- Location: Tunbridge wells
- Posts: 378
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That’s it - my D5 has officially gone, and I have a Velar on the drive way
- Hauser
- Member Since: 31 Jul 2018
- Location: Flintbek
- Posts: 153
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Have fun with it and hopefully not a single issue!
Greets,
Hauser
Discovery 5 (MY 2021): HSE, D300, Fuji White
Discovery Sport (MY 2016): HSE, TD4, Firenze Red w. black roof
- Pcheaven
- Member Since: 06 Jun 2017
- Location: Tunbridge wells
- Posts: 378
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It’s a Landrover, so issues are built in.
Fancied a change, so leveraged my early service issue to make a few quid and replace my car.
TBH - an extra oil change a year was no problem for me, and good for the car.
