Discovery 2017

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  • RedBall
    Member Since: 27 Feb 2018
    Location: Derbyshire
    Posts: 43
    United Kingdom 
    2017 Discovery Td6 First Edition Namib Orange

    Updates N118 and N025 break Rear Seat Entertainment

    Im aware that the latest update to the InConctrol system cannot be applied to vehicles with Rear Seat Entertainment because it breaks the system. Ive been waiting several months for JLR software engineers to resolve that issue, but it looks like they just cant be bothered now.

    However after having the car serviced last week, update N025 and N118 were applied, these are I believe to split out the oil and service counters and fix a problem with the service required message not displaying.

    It appears that after these updates Im getting the "Rear Media Not Available" message when trying to use the system. Much to the disappointment of my two young children it appears that even these software updates have not been tested on vehicles with RSE, and have rendered mine useless.

    So, warning to others that may be due to get these updates, if you have RSE then do not have them applied without assurance that they are not going to break your RSE system.
  • Russell
    Member Since: 26 Jun 2016
    Location: Lydd
    Posts: 1102
    United Kingdom 
    2017 Discovery Td6 First Edition Namib Orange

    The latest issue is supposed to be specifically for the RSE cars, mine is in now so will see what happens and report back

    Sounds like they have installed the old software

    Namib Orange 1st Edition with black roof and wheels.
    Privacy, tow bar, drive pack, surround camera, heated front & rear seats, auto dim door mirrors, side steps, remote Pro, RSE, arm rest fridge dash cam front and rear.
  • RedBall
    Member Since: 27 Feb 2018
    Location: Derbyshire
    Posts: 43
    United Kingdom 
    2017 Discovery Td6 First Edition Namib Orange

    I cant see any changes to the icons on the screen (I believe the new software shows the seat icon as three segments rather than two).

    The only updates shown on the service sheet are N025 and N118.

    Im hoping that they didn't apply the old software, as Im led to believe that's terminal for the system and cant be undone by simply adding the new one in.

    Ive spent half an hour on the phone with JLR customer service, and the dealer this morning. It appears that there is no mechanism in place for resolving issues that they have created other than shoving the customer to the back of the queue. Im looking at three weeks to get the car back in to look at a problem they caused.

    Im guessing nobody in the software development team has had to suffer three weeks of two young children in the back asking why they cant watch Moana. If they had, then I expect they would have remembered to test updates on a RSE equipped car. Laughing
  • Russell
    Member Since: 26 Jun 2016
    Location: Lydd
    Posts: 1102
    United Kingdom 
    2017 Discovery Td6 First Edition Namib Orange

    I had the issue with the RSE, mine was one of the first cars to have the initial update which corrupted the RSE. The dealer managed to sort everything and get it working again but it took 2 days, that was back in August and they are now putting the new update on, the car was due back today but it is now delayed and will hopefully be back tomorrow.!!!!

    Namib Orange 1st Edition with black roof and wheels.
    Privacy, tow bar, drive pack, surround camera, heated front & rear seats, auto dim door mirrors, side steps, remote Pro, RSE, arm rest fridge dash cam front and rear.
  • RedBall
    Member Since: 27 Feb 2018
    Location: Derbyshire
    Posts: 43
    United Kingdom 
    2017 Discovery Td6 First Edition Namib Orange

    O Oh. That doesnt sound good....

    I do see however that from pictures posted of the MY18 cars, the infotainment has the different icon for the seat settings, indicating that is has the updated software. As the HSE Lux comes with RSE, then I assume that there is indeed a version of the latest software that works on cars with RSE (like our first editions)

    But thats assuming there arent any other changes that allow the new software to function on the newer cars.
  • Pcheaven
    Member Since: 06 Jun 2017
    Location: Tunbridge wells
    Posts: 378
    United Kingdom 

    Mines in tomorrow. -weather permitting

    Let’s see how it goes
  • NicSymonds
    Member Since: 31 Mar 2017
    Location: UK
    Posts: 24
    United Kingdom 
    2017 Discovery Td6 HSE Lux Santorini Black

    Mines in tomorrow as well for an update and a few other things. They want it for 2 days.

    2017 HSE Luxury
    (2012 D4 HSE, 2006 D3 SE, 2001 D2 ES)
  • Russell
    Member Since: 26 Jun 2016
    Location: Lydd
    Posts: 1102
    United Kingdom 
    2017 Discovery Td6 First Edition Namib Orange

    They wanted mine for two days day three tomorrow updates still ongoing but weather not helping

    Namib Orange 1st Edition with black roof and wheels.
    Privacy, tow bar, drive pack, surround camera, heated front & rear seats, auto dim door mirrors, side steps, remote Pro, RSE, arm rest fridge dash cam front and rear.
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