Discovery 2017

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  • Teemo
    Member Since: 12 Feb 2017
    Location: Buxton
    Posts: 130
    United Kingdom 

    Map Update Failed

    Tried to update the sat nav maps this morning, All went fine until the end when I got a message saying update had failed. System now says Unable to Install New Maps, please try again or contact your dealer.

    I've downloaded the maps files again but the system still won't update. Have phoned the dealer, he's talking to his tech.....









    5th Jun 2018 9:20 am
  • IndusD4
    Member Since: 28 Jan 2018
    Location: Sydney
    Posts: 698
    Australia 

    I would think there's something wrong (or inControl thinks so anyway) with the map on the USB stick, IF I were you I would delete all that is on the USB then download it again first, then try and install again. If there's nothing else on the USB stick I would even format it rather than just delete everything on it.

    Ron
    2016 D4 TDV6
    IIDTool BT
    5th Jun 2018 9:41 am
  • DG
    Member Since: 27 Apr 2016
    Location: Surrey
    Posts: 434
    United Kingdom 
    2018 Discovery Sd4 (240) HSE Fuji White

    Ensure drive is formatted in FAT32
    5th Jun 2018 10:16 am
  • jimbg
    Member Since: 23 Jun 2016
    Location: Devon
    Posts: 1475
    United Kingdom 

    I guess you have done it before successfully?

    Is this the latest map 08.030.0083.0154?
    5th Jun 2018 10:21 am
  • Teemo
    Member Since: 12 Feb 2017
    Location: Buxton
    Posts: 130
    United Kingdom 

    Yes it's the latest map, I've updated loads of times, although this is the first since the Phase 3 upgrade. I've also reformatted the usb stick and tried again - pics were from the second attempt.

    Still waiting to hear from the dealer.
    5th Jun 2018 10:29 am
  • Teemo
    Member Since: 12 Feb 2017
    Location: Buxton
    Posts: 130
    United Kingdom 

    Dealer has asked me to download maps once more and try again. If that doesn't work, he fears the infotainment module will need replacing..... Earliest slot he has with a courtesy car is end July!
    5th Jun 2018 11:06 am
  • simonh
    Member Since: 02 Apr 2017
    Location: Shropshire
    Posts: 1002
    United Kingdom 
    2017 Discovery Sd4 (240) HSE Farallon Black

    Ouch, this sounds bad.

    I would have thought the system would verify, copy and install the new map but retain the old version in case of an issue (like this) and then revert to the currently installed data if need be. If the map verified OK then the issue would I assume be with the Nav software breaking. They should be able to re-install it I would have thought.
    Velar HSE D240 - MY19
    Served by the excellent Shukers Land Rover of Ludlow - 10 Land Rover’s and 20 years of amazing customer service.
    5th Jun 2018 12:17 pm
  • Teemo
    Member Since: 12 Feb 2017
    Location: Buxton
    Posts: 130
    United Kingdom 

    Maybe not as bad as first feared. Looks like an issue with completing the installation. When I got back into the car after it had been parked for 8 hours, the ICTP seemed to take forever to boot up, once it did ‘installation complete’ appeared on the screen and everything now seems to work as before, except commutes which seem to have been screwed up. Glad it doesn’t need a trip back to the dealer.
    5th Jun 2018 3:40 pm
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