Given I do very few short commutes I had hoped to avoid the early service issue, but today, at just 8 weeks old and 4,575 miles, I got service due message. Due in 950 miles.
At least I’ll get it in for the keyless entry, aircon and media issues to be possibly fixed!
In my case at least I can understand as the majority of my trips are short due to living in the city. But a car that mainly does longer trips shouldn't suffer from it unless there is an underlying issue.
I mainly do long trips, like 95% of the km done were on highway, but could only do 4000km before the service indicator went to zero. Nothing wrong with the car according to JLR!
Fook me, my “950 miles to service” lasted only 200 miles. It went to zero around 4,800. Interestingly the counter doesn’t show -minus miles being clocked up.
I booked my car in today. But was then advised that this oil change would not be covered by warranty and I would need to pay. I phoned LR customer service to complain, but they advised they couldn’t help until dealer had checked the car for any faults. But they did try to walk me down the “driver behaviour” path. I told them that I’d had a D3, then a D4 for 100k miles from new. Same driver, same roads etc and same driver behaviour. The chap then tried to refer me to some sales literature that apparently states the variable nature of D5 servicing. I told him that I hadn’t read anything, I’d simply bought a D5 assuming it could only be better than the D4, which was fairly faultless.
I then phoned the dealer who had serviced my D4, for copy of its service history. I told them why and they told me that all dealers were seeing this issue with D5s, but LR are so far denying any issue. However he also told me that since late July the 5yr service pack also includes 4 oil dilution services. He checked my reg and said my car had just missed the date. Anyone else aware of oil dilution being included in MY19 service packs?
He also told me they were worried about how big this issue would become as these cars age.
My understanding is that Landrover are covering MY17 cars under warranty. But MY18 cars are not covered by warranty or 5yr service plan because LR changed the wording in brochure to caveat service intervals depending on driving style. But I was told today that MY19 cars will be covered, for 4 oil dilution changes, by service plan. But maybe the MY19 plans cost more????
Hi went through this ordeal last week,car coming up to the 3000 mile mark.first the receptionist said that due to my driving style it was my fault therefore i would be liable for any future interim oil changes and they would waive the charge for this oil change as goodwill gesture.Not a happy bunny especially having service pack and this being my fourth 3 litre land rover with no problems before or change in driving style .Phoned LR customer care had the same rant,informed that they would put my concerns forward.couple of hours later was contacted by dealer and informed that due to me having service pack i would be covered for four interim oil changes due to oil dilution and apologised for the mix up and blamed the receptionist .finally saying he would check if an oil change had been carried out WTF,which reassured me no end.so in conclusion i think emission legislation has overtaken mechanical capabilities of of the 3.0 but rather land rover admitting it blame driving style.As a footnote loving the car
As these appear to be recent cars does that mean we are seeing the Sd6 with the same issue as the Td6?
I've only done 1300 miles in my Sd6 so it is far too early for me to tell what will happen. It's 'lost' 100 miles so far. I used to disable the Start/Stop on my D4 but having read about oil dilution issues I keep it on in the D5 as idling seems to be a factor. Could be total rubbish of course
I submitted my independent oil testing results so far through the Land Rover customer engagement portal / marketing research site, on which they have an "issues" feature which provides a direct link to Land Rover Customer Relations.
I received a phone call from Land Rover NA customer relations stating "they're looking into it."
My independent testing results showed dilution far below the vehicle estimated values, but also showed the OE Castrol Edge Professional (via virgin oil analysis) is habitually low on viscosity to begin with.
It's absolutely unfathomable that JLR can produce a vehicle without admitting an iherrant fault whilst charging the owner for JLR's none mistake.
Surely there is something within the consumer code of conduct that states if you purchase something that stipulates a certain criteria then it should / must be adhered to. Mine has done 2 services both circa 2,800 miles. my third one blew thro its 16K miles and i'm now 6K over that.
The dealership tried charging me £420 for an oil change as i DO NOT have the 5 year service plan.
Had i had the plan i would be on my last of the 5 services now and at 13K Miles........... thats 5 FIVE In less than 16K miles, Is it just me that thinks that this is criminal OR should i just accept that this is the Norm.
As far as i can see this is NO different to what VW did with their emmisions scandal. The irony is that by trying to make it more environmentally friendly theyv'e actually created a problem, one which according them is not being recognised.
2017 MY D5 HSE 3.0 Td6 Corris Grey, Side steps, roof rails,
I wasn't charged for the extra oil service yesterday, it was marked on the paperwork as "Early Service warning" and oil changed under warranty. I do have the 5 year service pack.
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.finally saying he would check if an oil change had been carried out WTF,which reassured me no end.so in conclusion i think emission legislation has overtaken mechanical capabilities of of the 3.0 but rather land rover admitting it blame driving style.As a footnote loving the car
