Discovery 2017

↓ Advertise on DISCO5.CO.UK ↓

  • Red5
    Member Since: 19 Jan 2018
    Location: Country Lanes
    Posts: 9
    United Kingdom 
    2017 Discovery Sd4 (180) S Firenze Red

    Friday car or just S*** luck

    Had a problem with the balancer shafts.
    Replaced under warranty. Should have put up with the whine.
    Two weeks after repair found a pool of oil on the drive.
    Went back in and they used the excuse a seal had been fitted incorrectly. They kept it for a week.
    Two weeks after getting it back and another pool of oil on the drive.
    Back in it went again and told they have a problem with another fitting that springs an oil leak. Apparently quite common !!!
    Two weeks on and I am still without my car. Don't know if the oil leak is repaired as they now want to drop the gearbox and also replace the camshaft cover.
    Apparently some of the parts are on back order so I'm stuck with a loan car and no one can give a date for repair.
    Just wondering where I stand legally as they've had a couple of attempts to repair and still not fit for purpose. Banging Head
  • Dangerdave
    Member Since: 15 Feb 2017
    Location: Ross-shire, Highlands, Scotland
    Posts: 470
    Scotland 
    2018 Discovery Sd4 (240) SE Santorini Black

    It depended on the circumstances of purchase.

    Did you buy it new or used and how long did you have it before the problems started, plus what mileage have you done?

    The Consumer Law Act 2015 is the main legislation that protects you, but from one who’s rejected a new vehicle before, but with total opposition from the main dealer, it takes time and a lot of fortitude. I am as determined as you get with everything, but even I was getting worn down with it all.
  • Road Runner 2017
    Member Since: 14 Jan 2017
    Location: Scotland
    Posts: 1589
    Scotland 
    2018 Discovery Si6 HSE Lux Santorini Black

    Luckily no issues at all with rejection.
    Was purchased brand new and broke down on the way home. Rang garage when it started to smoke and the salesman was "quote" OH FFS !!
    I told him then that it's going to be rejected.
    £70K plus and this happens. Bloody embarrassing.
    Garage asked for a chance to fix it. Failed to fix it. Same problem occurred again and third time it happened, I told them to pick it up.
    Had the car for 4 weeks and 1000 miles on the clock.
    Car was picked up and transported back to the dealer 150 miles away. Full payment was transferred back into bank account within a week after they checked everything was back, and no damage etc.
    I would advise to send an email as well as a phone call, as that way you have a paper trail of what has been discussed, and nothing can be denied.
    First car ever we rejected, and hopefully the last.
    I feel for the few on here dragging it through the courts with legal action, mounting costs and several months of legal wrangling and stress.
    Thankfully replacement has been trouble free touch wood.

    MY17 First Edition - 3L Diesel Td6 - Farallon Black.Roof rails, side steps, privacy glass, door strip protectors, fixed multiheight towbar, mudflaps.
    MY18 Hse Lux - 3L Petrol Si6 Supercharged - Santorini Black.
  • Dangerdave
    Member Since: 15 Feb 2017
    Location: Ross-shire, Highlands, Scotland
    Posts: 470
    Scotland 
    2018 Discovery Sd4 (240) SE Santorini Black

    My main dealers in house Solicitor, called a Compliance Executive, only caved in when I told him I was signing my Solicitors terms of engagement that day and then it would be out of my hands.

    The saving grace was the guy was ignorant of the law for a qualified Solicitor and only quoted selective bits that aided his case. Funny thing is I have since found out that to pass a law degree at a certain Scottish University, you only need 40% in the final exams. Rolling with laughter that fills you full of confidence. I’ll maybe make a FOI request for passing your Medicine exams, but I don’t know if I could take the shock if it was likewise. Laughing

    Anyway back to the point, it took me 6 months from taking delivery of a faulty vehicle to getting my money back. I wouldn’t go in their premises for a p Censored s now!

    PS check your household insurance for legal cover, they may take on the case and save you the expense.
  • Red5
    Member Since: 19 Jan 2018
    Location: Country Lanes
    Posts: 9
    United Kingdom 
    2017 Discovery Sd4 (180) S Firenze Red

    Thanks to both for the replies.
    I think rejection is a no go. My frustration over it all.
    Car is 2 years old with 9000k on the clock.
    Been no real problem except for a few niggles.
    I've now been told it needs a new crankcase housing. Which is unfortunately on back order, so they can't even give a date for repair.
    Did reject a Disco many years ago that didn't like getting wet so would pack up. Dealer at the time as good and it was no trouble.
    Think the time frame is against me.
    Think I'll start looking for an alternative, doubt they'll sweeten the bitter pill that much.
    Over 25yrs loyalty with one dealer and countless cars means F*** all.
  • Forum Permissions
  • You cannot create new threads in this forum
    You cannot reply to threads in this forum
    You cannot edit your posts in this forum
    You cannot delete your posts in this forum
    You cannot vote in polls in this forum
All times are GMT + 1 Hour DISCO5.CO.UK © 2016 - 2019 Futuranet Ltd DISCO5.CO.UK RSS Feed - All Forums 
DISCO5.CO.UK is independent and not affiliated to Jaguar Land Rover.
Switch to the mobile site