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- lrgcoffee
- Member Since: 18 Sep 2019
- Location: US
- Posts: 11
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- DieselRanger
- Member Since: 12 Oct 2017
- Location: God's Country, Colorado
- Posts: 768
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- lrgcoffee
- Member Since: 18 Sep 2019
- Location: US
- Posts: 11
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- mordred1973
- Member Since: 08 Jan 2019
- Location: Northamptonshire
- Posts: 758
To be fair, the UK dealers have almost exclusive experience in diesels and they talk absolute
too. Before they then dont do anything they're supposed to and the stuff they do they generally do badly.
Its the JLR way, i am sure JLR have a special training programme to make the dealers consistently incompetent
2023 D300 Metropolitan, Hakuba Silver, Low Range, Solar screen, Deployable towbar, FBH, sidesteps. -
- Road Runner 2017
- Member Since: 14 Jan 2017
- Location: Scotland
- Posts: 2010
Yes it's called the LR Dummies Guide for every bullsh## excuse under the sun
Seems they have a little black book, all coming back with the same lame excuse, and answers, parrot fashion.
I have experienced this first hand, after talking too several people at Head Office, sugar coating stuff and not answering your questions. Going of on a totally different tangent. All the replies were virtually identical word for word.
Some of the explainations were laughable. It's like an adult talking to a 5 year old kid and tricking them into believing that Santa exists.
Am like FFS credit me with some intelligence if you think you can feed me rubbish like that.
Its like listening to a 5 year old kid, with the crap they try and feed you
MY17 First Edition - 3L Diesel Td6 - Farallon Black - Roof rails,side steps,tints,tow bar,mudflaps,door strips.
MY18 Hse Luxury - 3L Petrol Si6 Supercharged - Santorini Black - Roof rails,side steps,tints,tow bar,mudflaps,door strips,22's,dynamic pack 1,bonnet vents,t.v,dual view,frontcooler,360°camera,rear cooler/warmer,roof vane,black LR badges,wade sensing,door sill plates,boot liner, solar screen,wind deflectors,service plan,tracker,speed camera detector,dual dash cameras,ceramic coating. -
- mordred1973
- Member Since: 08 Jan 2019
- Location: Northamptonshire
- Posts: 758
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- Road Runner 2017
- Member Since: 14 Jan 2017
- Location: Scotland
- Posts: 2010
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I know exactly where your coming from. My 5 year old comes up with more believable excuses.
I think the way they parrot feed you answers, and deny that an issue exists, even though they are fully aware of problems, is that if they do admit it, then any potential lawsuits will have good ammunition. The excuses book must have been draughted by their own legal department.
Deny everying, just like they fully knew about the oil dilution issue !!
Oh yes 🎅 does exist as I have seen him at the shopping centre
MY17 First Edition - 3L Diesel Td6 - Farallon Black - Roof rails,side steps,tints,tow bar,mudflaps,door strips.
MY18 Hse Luxury - 3L Petrol Si6 Supercharged - Santorini Black - Roof rails,side steps,tints,tow bar,mudflaps,door strips,22's,dynamic pack 1,bonnet vents,t.v,dual view,frontcooler,360°camera,rear cooler/warmer,roof vane,black LR badges,wade sensing,door sill plates,boot liner, solar screen,wind deflectors,service plan,tracker,speed camera detector,dual dash cameras,ceramic coating. -
- lrgcoffee
- Member Since: 18 Sep 2019
- Location: US
- Posts: 11
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Thanks, guys
I was starting to feel like I was being overly cynical for this group. Looks like I fit right in.
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- Road Runner 2017
- Member Since: 14 Jan 2017
- Location: Scotland
- Posts: 2010
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My advice is take everything with a pinch of salt, and go with your gut instinct. What you would consider to be right or wrong, rather than listen to the cock and bull you may well be fed. End of the day it's about using your common sense
However as the saying goes, 'Common Sense Is Not So Common', and certainly lacking with some of the laughable fairy stories I have been fed.
Reminds me of Jackanory
I had issues with my last car after only 18 months old from new. The car started too judder and the steering wheel was shaking when braking. It transpired that the front discs had warped.
Car was never track raced, nor were the brakes ever abused. Had Brembos all round, along with drilled and grooved discs which help prevent overheating.
Well the garage told me they wanted £1000 just to get the front 2 discs replaced, plus £250 to fit front pads.
Your discs have warped due to you living on the coast and the sea salt has caused excess corrosion, or you have been racing it on the track, as badly warped and discs have scored. Not covered by warranty they claimed. (Mrs only occasionally drove it around town when I was away, just to keep the battery from dying as the tracker used to kill the battery) .
I was like I don't think so. Got HQ involved and they said the same thing. I said how can you even proove that, without even seeing the state of the discs, let alone seeing any photos. I also offered to send them all the tracker journeys to prove it was never on a racetrack.
Anyway I told them this is my 4th model of the same car, and I have lived in the same house, and never had an issue in the last 9 years I previously owned the last 3 cars from new.
Cars washed weekly and in garage for 2 weeks at a time, after taking the car for a spin around the block to dry brakes out. Do you think I have been driving in the salty sea water I asked them?
They tried to bullsh## me with terminology. However I had the last laugh, as I mentioned that the rubbish they were telling me was contradictory. I had them backed into a corner, as I dropped the bombshell that I work with corrosion engineers as part of my job.
After all the arguing I told them, if that's the case then the rear discs will need replacing as well as you have suggested. Basically the crap they told me, they dug themselves into a hole and then they backtracked saying the rears don't need replaced, as they knew I had caught them out.
Well I got the front discs replaced free of charge, and bought a set of original pads at a fraction of the dealers price and got them fitted free of charge, along with a free service 6 months later as an apology for the inconvenience I had, along with the Porky Pies I was told.
It transpired on the forum that several others had suffered the same issue, after I posted up my issue, and that the discs were of inferior quality and this was causing the warping issues. I think they had outsourced the discs from China, to save a few quid, hence the inferior quality, and a recall was finally issued.
Mind you the most disturbing case I have seen is fake brake pads from China, made entirely of compressed grass. Absolutely shocking and no regard for human life. Would disintegrate as soon as you hit the brakes.
Seems life is sadly cheap over there
Last edited by Road Runner 2017 on 1st Oct 2019 8:20 pm. Edited 5 times in total
MY17 First Edition - 3L Diesel Td6 - Farallon Black - Roof rails,side steps,tints,tow bar,mudflaps,door strips.
MY18 Hse Luxury - 3L Petrol Si6 Supercharged - Santorini Black - Roof rails,side steps,tints,tow bar,mudflaps,door strips,22's,dynamic pack 1,bonnet vents,t.v,dual view,frontcooler,360°camera,rear cooler/warmer,roof vane,black LR badges,wade sensing,door sill plates,boot liner, solar screen,wind deflectors,service plan,tracker,speed camera detector,dual dash cameras,ceramic coating. -
- mordred1973
- Member Since: 08 Jan 2019
- Location: Northamptonshire
- Posts: 758
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- Road Runner 2017
- Member Since: 14 Jan 2017
- Location: Scotland
- Posts: 2010
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It varies from dealer too dealer, some are good and some are bad. Can't fault my dealer, as opposed too my last dealer. Like chalk and cheese. Plus I think if your enthusiastic and know about your car, rather than plead ignorance, they are less likely to pull the wool over your eyes as will think wait a minute this guy knows a thing or too.
I have had to go to my car dealer who are mainly a Ford dealership who had no experience of my brand, when they became the new agents, and I had to show them how to fit stuff as they never had a clue, and told me it can't be done. The techs were so impressed that jokingly offered me a job
Likewise at LR I had to show them how to fit the A bar and wire up the Aux spot lights as they said they never knew how to do them as were not the plug and play ones, but after market ones. Had to do that twice on both LRS.
I also had tubular side steps fitted by the dealer and again told me that the genuine front mudflaps wont fit, as the fronts of the tubes protruded past where the front flaps were to be fitted. Dealer fitted the rear flaps ok though.
I ended up cutting out a perfect circle for the tubes to go through the front flaps and fitted perfectly. Dealer was impressed, at such a neat fit, but obviously I can see their point as its not their job to be drilling big holes in the flaps. Plus after paying for the flaps I was not going to just leave them in the garage, as the car looked a bit silly with only the rear flaps on. A little bit of adjusting and tweaking and all sorted.
Am pretty hands on in my spare time, so obviously I am learning as I go along which has been benificial in my opinion. Am in no way an expert, but I take pride in my work, and it has to be perfect. I think the OCD kicks in
Nowadays even total novices can get it right after watching youtube
MY17 First Edition - 3L Diesel Td6 - Farallon Black - Roof rails,side steps,tints,tow bar,mudflaps,door strips.
MY18 Hse Luxury - 3L Petrol Si6 Supercharged - Santorini Black - Roof rails,side steps,tints,tow bar,mudflaps,door strips,22's,dynamic pack 1,bonnet vents,t.v,dual view,frontcooler,360°camera,rear cooler/warmer,roof vane,black LR badges,wade sensing,door sill plates,boot liner, solar screen,wind deflectors,service plan,tracker,speed camera detector,dual dash cameras,ceramic coating. -
- DieselRanger
- Member Since: 12 Oct 2017
- Location: God's Country, Colorado
- Posts: 768
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- lrgcoffee
- Member Since: 18 Sep 2019
- Location: US
- Posts: 11
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As much as it me off, I can look past the fact that my dealer service department is an incompetent bunch that I'm mandated to pay extortion-level oil change service fees to as long as I'm under warranty.
What I can't abide is not being able to adjust my service schedule based on vehicle needs.
If I follow the service reminders from the car, I'll be changing my oil 2-3x per year. I hear there's a software update that modifies the service due calculation algorithm to make the reminder frequency more realistic. That update does not show up on my recalls/service actions, so my dealer won't touch it. Their response is that I can a) follow my conscience and pay for the oil change every time the light goes off or b) ignore the light and have them reset it at the peril of the life of my car. Those are options.
If I had my own way to monitor regens and oil dilution, this would help greatly. I'm going to start taking oil samples and having them tested every 6 months. This will give me a better insight. Maybe it will give me the peace-of-mind needed.
What will not ease up is my outrage over the fact that JLR sells us these cars, but provides zero support for its customers who want to do what is necessary to maximize the life of their cars. -
- jimbg
- Member Since: 23 Jun 2016
- Location: Devon
- Posts: 1472
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- DieselRanger
- Member Since: 12 Oct 2017
- Location: God's Country, Colorado
- Posts: 768
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