Discovery 2017

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  • sglong
    Member Since: 26 Aug 2020
    Location: norfolk
    Posts: 1
    United Kingdom 
    2019 Discovery SDV6 HSE Indus Silver

    Sanitation charge?

    So I just dropped of my new Discovery to get a creaky problem with the side step sorted, they want it for up to three days to get it sorted which seems a bit long but I want it sorted so anyway that's ok.

    I requested a courtesy car as its going to be in there for a while which they sorted and arranged a discovery sport for me but as I was about to leave they said there is now a £20 fee to sanitise the car afterwards which I replied WHAT!! Censored

    I don't see why I should have to pay for that as its an issue with a very expensive brand new car that I just purchased from them.

    Has anyone else had this?
    26th Aug 2020 1:57 pm
  • Road Runner 2017
    Member Since: 14 Jan 2017
    Location: Scotland
    Posts: 2010
    Scotland 
    2018 Discovery Si6 HSE Lux Santorini Black

    Are they going too sanitise your car as well, after putting their grubby hands all over it ?
    I expect not.
    So i would say too them, am going too charge you £20 for having too sanitise mine Thumbs Up
    MY17 First Edition - 3L Diesel Td6 - Farallon Black - Roof rails,side steps,tints,tow bar,mudflaps,door strips.
    MY18 Hse Luxury - 3L Petrol Si6 Supercharged - Santorini Black - Roof rails,side steps,tints,tow bar,mudflaps,door strips,22's,dynamic pack 1,bonnet vents,t.v,dual view,frontcooler,360°camera,rear cooler/warmer,roof vane,black LR badges,wade sensing,door sill plates,boot liner, solar screen,wind deflectors,service plan,tracker,speed camera detector,dual dash cameras,ceramic coating.
    26th Aug 2020 6:13 pm
  • Milky400
    Member Since: 25 Aug 2020
    Location: Cambridge
    Posts: 32
    United Kingdom 

    They are now charging for courtesy cars which I think is a disgrace, especially if it’s warranty work.

    I have a 13plate Aston Vantage and the local dealer doesn’t charge and says “you can put some fuel in of you need to, but don’t worry” very different to the local LR dealer giving me a car with 12 miles of fuel In, and not so much as an apology.

    I don’t understand how the basic in customer service seemed to have vanished from JLR..... it costs nothing.
    26th Aug 2020 6:16 pm
  • Milky400
    Member Since: 25 Aug 2020
    Location: Cambridge
    Posts: 32
    United Kingdom 

    They are now charging for courtesy cars which I think is a disgrace, especially if it’s warranty work.

    I have a 13plate Aston Vantage and the local dealer doesn’t charge and says “you can put some fuel in of you need to, but don’t worry” very different to the local LR dealer giving me a car with 17 miles of fuel In, and not so much as an apology.

    I don’t understand how the basic in customer service seemed to have vanished from JLR..... it costs nothing.



    26th Aug 2020 6:18 pm
  • Road Runner 2017
    Member Since: 14 Jan 2017
    Location: Scotland
    Posts: 2010
    Scotland 
    2018 Discovery Si6 HSE Lux Santorini Black

    I suppose in this current climate, they have too charge as loosing so many sales over the last 6 months.
    Scraping the bottom of the barrel me thinks
    I hope they dont start charging for air and water though.
    MY17 First Edition - 3L Diesel Td6 - Farallon Black - Roof rails,side steps,tints,tow bar,mudflaps,door strips.
    MY18 Hse Luxury - 3L Petrol Si6 Supercharged - Santorini Black - Roof rails,side steps,tints,tow bar,mudflaps,door strips,22's,dynamic pack 1,bonnet vents,t.v,dual view,frontcooler,360°camera,rear cooler/warmer,roof vane,black LR badges,wade sensing,door sill plates,boot liner, solar screen,wind deflectors,service plan,tracker,speed camera detector,dual dash cameras,ceramic coating.
    26th Aug 2020 7:42 pm
  • mordred1973
    Member Since: 08 Jan 2019
    Location: Northamptonshire
    Posts: 758
    United Kingdom 
    2017 Discovery Td6 HSE Fuji White

    My dealer doesnt charge for courtesy cars, but does charge if you want to reduce the damage excess from £1000.
    2023 D300 Metropolitan, Hakuba Silver, Low Range, Solar screen, Deployable towbar, FBH, sidesteps.
    30th Aug 2020 9:05 pm
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