- 747_JK
- Member Since: 26 Jun 2018
- Location: England
- Posts: 417
Security status not always correct in the app
Anyone else noticed this on their cars? A few times since getting my MY23.5, the LR app has reported a window open, or similar, when it's actually fully locked and secured. I've walked back to check, only to realise the app has it wrong.
On Friday I parked at T5 Pod Parking for a business trip, locked the car, double checked everything was locked, and checked the app, and it was reporting windows and doors to be open. Knowing it wasn't the case, I headed off to the terminal.
An hour later I checked the security status on the app again, and it said Unlocked, windows open and boot open and car unlocked. Tried to lock it via the app, but it failed and said not possible.
I didn't trust it, given the recent false alerts, but the status didn't change the whole trip.
Funnily enough, the car was exactly where I left it when I returned 24hrs later, fully secured. Nothing open.
Buggy software do you think, and will clear on a future update?
MY23.5 D5 3.0 MHEV Metropolitan Edition – Santorini Black – Ebony Windsor Leather – 21” Style 5025 gloss black wheels – 21” full size spare tyre – Black roof rails – Black side mouldings - Williams Ceramic Coat. [Gone: D5 HSE @ 50,795miles: (now LH68 BYW)]
- jimbg
- Member Since: 23 Jun 2016
- Location: Devon
- Posts: 1472
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2017 HSE now sold, if you own WF17AXN then you have a well sorted car!
2022 Range Rover Sport P400e HSE Dynamic and 2023 Sport P440e Dynamic SE on order
- 747_JK
- Member Since: 26 Jun 2018
- Location: England
- Posts: 417
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Thank you - I'll have a look at trying the suggested fix, but I see for the other chap it hasn't worked. But might for me!
I'd wondered if it was because I was running iOS 17 Beta, and not all apps will work reliably... but we'll see.
MY23.5 D5 3.0 MHEV Metropolitan Edition – Santorini Black – Ebony Windsor Leather – 21” Style 5025 gloss black wheels – 21” full size spare tyre – Black roof rails – Black side mouldings - Williams Ceramic Coat. [Gone: D5 HSE @ 50,795miles: (now LH68 BYW)]
- Ian_S
- Member Since: 18 May 2021
- Location: South
- Posts: 89
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Same issue also from day one. Disco Sport was always 100% on this in the same app, so I suspect it's software in some module. Was hoping it would be corrected by an update but Pivi 4.0.x has made no difference.
- BBDisco5
- Member Since: 30 Jun 2020
- Location: Cheshire
- Posts: 38
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I also occasionally get the "window open" warning when they are closed.
- Russell
- Member Since: 26 Jun 2016
- Location: Lydd
- Posts: 1104
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I have had the same several times, shows windows open or door unlocked or car in totally different location, no idea how to overcome this nor has the dealer.
Namib Orange 1st Edition with black roof and wheels.
Privacy, tow bar, drive pack, surround camera, heated front & rear seats, auto dim door mirrors, side steps, remote Pro, RSE, arm rest fridge dash cam front and rear.
- gavsta
- Member Since: 25 Jan 2022
- Location: Hertfordshire
- Posts: 147
Had the same issue every time the front passenger window had been used. The app would subsequently signal the window was open, despite it not being the case.
First discovered the problem when we were away, and had left the car with concierge parking at Heathrow. We emailed them, assuming a window was genuinely open, and they kindly checked, by starting the car and pulling up all window buttons, as they did not spot any open window. The alert persisted.
The manual reset of the window sensor provided a temporary fix, however, each time the window was next used, the alert would return.
When the car was next in with the dealer, we mentioned it and they applied a quick fix.
Happily, not had the issue since!
- Ian_S
- Member Since: 18 May 2021
- Location: South
- Posts: 89
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Any chance you could find out what the fix was? Might help others point their dealer in that direction
- HHCG1100
- Member Since: 02 May 2021
- Location: Hamburg
- Posts: 23
My 2019 D5 had the same thing. I left the car in a public parking area and was out of the country when the app reported an open window. Crazy situation. I had somebody drive to the car and all was good, windows closed, locking system active. Better to have no such app than to have this kind of a scenario.
D4 SDV6 SE / 2014-09 / Corinthian Grey / sold.
D5 SD6 HSE / 2019-08 / Carpathian Grey, Black Pack, Ebony.
- Trevorb1
- Member Since: 08 Jan 2018
- Location: Nuneaton
- Posts: 286
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This happens on my 24my on Pivi 4.0.1, and is very repeatable. If I open and then close either of the front windows, when I lock the car, the app reports window open, if I let system power down, then unlock car, app then shows correct window status of closed, and relocking shows correct full alarmed status, need to let system power down, if I get out of car, lock, unlock and re-lock without power down, app still shows windows open. My main concern is that I believe that insurance companies can request the lock status of the car from LR if its stolen, and if the status says windows were open then perfect get out for non insurance payout.
24MY D300 Dynamic SE, Fuji White, Deployable Towbar, full size spare.
Gone 20MY SDV6 Landmark, Indus Silver, Deployable Towbar, 360 Cameras
- gavsta
- Member Since: 25 Jan 2022
- Location: Hertfordshire
- Posts: 147
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Great analysis. Confirmed the same pattern with the MY23.5.
I'll mention this, along with the insurance concern, tomorrow, and shall report back.
- Trevorb1
- Member Since: 08 Jan 2018
- Location: Nuneaton
- Posts: 286
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24MY D300 Dynamic SE, Fuji White, Deployable Towbar, full size spare.
Gone 20MY SDV6 Landmark, Indus Silver, Deployable Towbar, 360 Cameras
- Smithy996
- Member Since: 17 Apr 2024
- Location: Nottingham
- Posts: 1
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Hi, just wondered if anyone had managed to get this window open being reported in the app issue fixed yet?
We have the same problem on our MY23.5 and after several PIVI Pro OTA updates and this not being fixed, I’m wondering if I need to book it in with the dealer.
- 747_JK
- Member Since: 26 Jun 2018
- Location: England
- Posts: 417
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Still doesn't work 100% of the time for me, despite updates. To be fair, I now just accept it and haven't worried - although on occasion my OCD gets the better of me and I walk back to the car the double check!
MY23.5 D5 3.0 MHEV Metropolitan Edition – Santorini Black – Ebony Windsor Leather – 21” Style 5025 gloss black wheels – 21” full size spare tyre – Black roof rails – Black side mouldings - Williams Ceramic Coat. [Gone: D5 HSE @ 50,795miles: (now LH68 BYW)]
