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- squizzel
- Member Since: 30 Aug 2025
- Location: west midlands
- Posts: 18
account settings
Hi all
I went into Stratstone landrover today to get the previous owner taken off the cars account, and me put on. Which they did and they came out to the car and reset it in there. I have now been able to finish the
in control app and set up my account. However on the sat nav screen it asks me to sign into my account. When i do it says that it doesn't recognise my email address. I have tried everything. So do any of you guys have any ideas please.
Thanks
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- Mole HD
- Member Since: 18 Nov 2024
- Location: Orkney Islands
- Posts: 530
I'm still having issues with that as well...for some reason, the car isn't connecting to the internet and refuses to let me sign in to my account. The inControl remote app works fine but the on board navigation is a no go since I can't have live traffic or the usual features.
I've given up with the onboard stuff and just continued to use Google maps and Satnav with Android auto via my phone.
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- squizzel
- Member Since: 30 Aug 2025
- Location: west midlands
- Posts: 18
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Just sorted it, i had to make a separate account with land rover navigation.
This is the link
https://landrovershop.here.com/web/WFS/HA-...nefitsPage
To get it to use your phone as a hot spot, enable it in the settings on your infotainment. Turn hot spot on, on your phone.
Then search on the infotainment connections for your phone data. You will have to input the connection name and password your phone gives you, and it should connect
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- Mole HD
- Member Since: 18 Nov 2024
- Location: Orkney Islands
- Posts: 530
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Yeah, done all that but still no go for me. Everything else works but the car refuses to connect to the internet with the on board sim. I suspect it's the Android auto Bluetooth dongle I have fitted that's preventing the on board sim from connecting...After a few days of messing around with it, I just got bored trying to make something work that I realistically won't ever use.
Android auto or Apple CarPlay are so good that the Land Rover onboard stuff is of very limited use to be fair. With the Bluetooth dongle, I don't even have to plug my phone in. By the time I've started the engine, it's already connected and up and running without taking my phone out of my jacket pocket...
Last edited by Mole HD on 14th Oct 2025 5:16 pm. Edited 1 time in total
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- squizzel
- Member Since: 30 Aug 2025
- Location: west midlands
- Posts: 18
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What dongle you got ?
I think this may be the way for me to go.
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- Mole HD
- Member Since: 18 Nov 2024
- Location: Orkney Islands
- Posts: 530
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I got this one about 7 months ago, it had overall good reviews and it's been faultless since I stuck it in the slot. Easy pairing between the phone/car and dongle, took seconds to set up and get running. No additional phone apps or software, it just pairs, connects and works.
Ottocast Bluetooth dongle
There are plenty of dongles from different manufacturers available at all sorts of price range and there's not much to pick between them to be honest.
Last edited by Mole HD on 14th Oct 2025 5:39 pm. Edited 1 time in total
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- squizzel
- Member Since: 30 Aug 2025
- Location: west midlands
- Posts: 18
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Thank you
I will give one of those a try.
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- JonM
- Member Since: 30 Jun 2016
- Location: North Yorkshire
- Posts: 666
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Mole, if yours is a 2017 model, you might be unlucky that the built in SIM is 3G only and all the networks are turning off 3G.
There have been many people rather unhappy about this as there is no way to upgrade the older cars to 4G.
MY2026 D5 Metropolitan D350 - on order......
MY2022 D5 HSE D300 - current, MY2019 D5 HSE SD6 - sold
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- squizzel
- Member Since: 30 Aug 2025
- Location: west midlands
- Posts: 18
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I have a late 2018, Land rover documents list it as a 2019. Should that be ok.
Also do i need a sim in the car to make it work, i was using my phone as a hot spot.
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- Mole HD
- Member Since: 18 Nov 2024
- Location: Orkney Islands
- Posts: 530
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JonM wrote:
Mole, if yours is a 2017 model, you might be unlucky that the built in SIM is 3G only and all the networks are turning off 3G.
There have been many people rather unhappy about this as there is no way to upgrade the older cars to 4G.
I'm beginning to think that's exactly the issue, Jon. The Bling Barge was first registered 2nd of March 2017...so a very early D5. Fortunately, whoever first orded it from Land Rover had deep pockets and added every conceivable optional extra or package available on the HSE model at the time. (minus a heated steering wheel and deployable towbar strangely enough).
No matter though, like I said, I'd probably never use the onboard navigation software even if it worked 
Last edited by Mole HD on 14th Oct 2025 6:19 pm. Edited 6 times in total
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- Mole HD
- Member Since: 18 Nov 2024
- Location: Orkney Islands
- Posts: 530
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squizzel wrote:
I have a late 2018, Land rover documents list it as a 2019. Should that be ok.
Also do i need a sim in the car to make it work, i was using my phone as a hot spot.
The dongle doesn't need an on board sim at all. It's totally independent of the on board software...the only reason I bought a data sim was to get the LR navigation software working.
Even the LR software updates still work since the car picks up the wifi signal from the house...it's just the on board data sim that won't connect. Like Jon said, the receiver in my car, being a 2017 model, is probably limited to 3G...where as with my phone, the car can happily receive/send in 4G via Android Auto. Even 5G when available.
Last edited by Mole HD on 14th Oct 2025 5:53 pm. Edited 5 times in total
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- squizzel
- Member Since: 30 Aug 2025
- Location: west midlands
- Posts: 18
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Ok thank you, never used one before. The car i had before was still in warranty, and all updates ect were automatic. My kids both use Android auto, and swear by it, never used it myself.
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