Discovery 2017

↓ Advertise on DISCO5.CO.UK ↓

  • Road Runner 2017
    Member Since: 14 Jan 2017
    Location: Scotland
    Posts: 2010
    Scotland 
    2018 Discovery Si6 HSE Lux Santorini Black

    Surprise phone call !!!

    Well i received a phone call out of the blue this morning - any guesses ??? Rolling Eyes
    3rd May 2017 1:12 pm
  • jimbg
    Member Since: 23 Jun 2016
    Location: Devon
    Posts: 1472
    United Kingdom 

    The Guardian Angel of Land Rover owners? Shocked
    3rd May 2017 1:17 pm
  • Road Runner 2017
    Member Since: 14 Jan 2017
    Location: Scotland
    Posts: 2010
    Scotland 
    2018 Discovery Si6 HSE Lux Santorini Black

    I got a call from a polite lady who will remain anonymous for the time being.

    (Mind you she will be getting a box of chocs and a bunch of flowers if she makes good on her intentions).

    Transpires she has been monitoring my posts on here. She was phoning from LR HQ.

    Was so apologetic for whats happened and the treatment i have received. Said it was not on after i told her what had happened.

    Does not want to loose me as a life long customer she said, so is looking into ways to resolve all this mess.

    Well hopefully my posts have kick started a knee jerk reaction at LR, as they probably wont be happy at all the negativity, and like i said to her i have nothing to loose, plus posting photos up tonight of the accessories they fitted and had the cheek to charge me for. Could have done a far better job myself Shocked

    Still a bit puzzled as to how she found out it was me though Rolling Eyes
    3rd May 2017 2:07 pm
  • Teemo
    Member Since: 12 Feb 2017
    Location: Buxton
    Posts: 130
    United Kingdom 

    Quote:
    Still a bit puzzled as to how she found out it was me though Rolling Eyes


    A quick look through your posts will show a D5 on the back of a transporter with number plates visible - wouldn't take long to do a quick check on the database and see who you are....

    https://disco5.co.uk/forum/thread438.html
    3rd May 2017 2:24 pm
  • jimbg
    Member Since: 23 Jun 2016
    Location: Devon
    Posts: 1472
    United Kingdom 

    jimbg wrote:
    The Guardian Angel of Land Rover owners? Shocked


    I was right then? Rolling with laughter Rolling with laughter Do I get a prize? Mr. Green
    3rd May 2017 2:26 pm
  • Road Runner 2017
    Member Since: 14 Jan 2017
    Location: Scotland
    Posts: 2010
    Scotland 
    2018 Discovery Si6 HSE Lux Santorini Black

    Teemo wrote:
    Quote:
    Still a bit puzzled as to how she found out it was me though Rolling Eyes


    A quick look through your posts will show a D5 on the back of a transporter with number plates visible - wouldn't take long to do a quick check on the database and see who you are....

    https://disco5.co.uk/forum/thread438.html


    Ha ha yes i know that - was just testing you guys Laughing

    Anyway it was more of a shock getting a call out of the blue more than anything else Shocked


    Last edited by Road Runner 2017 on 3rd May 2017 3:24 pm. Edited 2 times in total
    3rd May 2017 3:10 pm
  • Road Runner 2017
    Member Since: 14 Jan 2017
    Location: Scotland
    Posts: 2010
    Scotland 
    2018 Discovery Si6 HSE Lux Santorini Black

    jimbg wrote:
    jimbg wrote:
    The Guardian Angel of Land Rover owners? Shocked


    I was right then? Rolling with laughter Rolling with laughter Do I get a prize? Mr. Green


    Take your pic Jim - a tin of shortbread or a LR keyring Rolling with laughter
    3rd May 2017 3:16 pm
  • stuart_f
    Member Since: 06 Nov 2016
    Location: Aylesbury
    Posts: 133
    United Kingdom 
    2017 Discovery Sd4 (240) HSE Santorini Black

    I had a missed call but no voicemail on my mobile - I can only hope it's the same angel.

    I've tried contacting LR on twitter and via email and they simply ignore me each time. Evil or Very Mad
    3rd May 2017 3:49 pm
  • Jacko
    Member Since: 22 Mar 2017
    Location: Melbourne
    Posts: 168
    Australia 

    I am so glad people from LR are monitoring these forums. It will make for a better product for everybody. We all have different experiences good and bad. Mine has been bad so far and I don't even have the car. The dealer hasn't spoken to me for a month. I know the car has been built on 28th April. But that is all I know.

    I am hoping the people from LR are listening but more importantly reacting.
    4th May 2017 12:36 am
  • Road Runner 2017
    Member Since: 14 Jan 2017
    Location: Scotland
    Posts: 2010
    Scotland 
    2018 Discovery Si6 HSE Lux Santorini Black

    Thats shocking a month ?? - surely there must be internet or mobile coverage where you are ?? Shocked
    I gave up ringing my dealer ,as i think they were getting Censored off with me, even though i requested a daily email /call for an update Sad
    Absolutely no excuse for it considering its supossed to be a premium brand and your paying 1000's of $ for it Sad
    4th May 2017 11:40 am
  • Martin
    Site Admin and Owner
    Member Since: 30 Mar 2016
    Location: Hook Norton
    Posts: 144
    United Kingdom 

    Lee Jackson wrote:
    I am so glad people from LR are monitoring these forums.


    Only works if LRCS can link usernames or symptoms to an existing case they are aware of.

    If LRCS are reading this - drop me an email - martin@disco5.co.uk - and I'll set you up an account and forum area as on the other sites Smile
    06 D3 SE / 15 D90 XS SW / 88 90 Td5 / 68 BMW 2000 TI
    4th May 2017 11:56 am
  • pdes
    Member Since: 11 Oct 2016
    Location: Cambridge
    Posts: 233
    United Kingdom 
    2019 Discovery Sd4 (240) HSE Santorini Black

    Lee Jackson wrote:
    I am so glad people from LR are monitoring these forums. It will make for a better product for everybody. We all have different experiences good and bad. Mine has been bad so far and I don't even have the car. The dealer hasn't spoken to me for a month. I know the car has been built on 28th April. But that is all I know.

    I am hoping the people from LR are listening but more importantly reacting.


    I hope they are also monitoring the issues with towing! I haven't had a response to my "ticket" which I opened with Customer Services three or four weeks ago. 😢
    D5 HSE SDi6, 2019, Santorini Black, privacy glass, HUD, loads of gizmos!! 😃😃😃
    Series 1, 1953, 86"
    4th May 2017 9:39 pm
  • winger
    Member Since: 19 Mar 2017
    Location: Somerset
    Posts: 205
    United Kingdom 
    2017 Discovery Td6 HSE Aintree Green

    SSM73141

    Issues might get more attention if you raise this with your dealer. See below:

    All New Land Rover Discovery – New Model Launch
     
    Cause:
    Service Compliance Notification (JLRP00086) has been issued to support the introduction of the new All New Land Rover Discovery. The central JLR team will again form a Nerve Centre to promote rapid identification and resolution of customer concerns. This process is effective from the moment you receive your first vehicle, and will run for approximately 3 months from initial retail launch. All global markets will receive Nerve Centre focus during the launch phase, and your National Sales Company & Importer technical staff will be invited into the forum to keep abreast of the very latest technical fixes.
     
    Action:
    What you need to do:
    The Nerve Centre relies on Quality Reports from your technicians, so with immediate effect, we request that a Quality Report is submitted for every repair carried out on any All New Land Rover Discovery. These reports, especially when received ahead of warranty claim submission, allow our Engineers to get a head start on root cause analysis, ensuring that concerns are resolved at source much sooner than would otherwise be the case.
    Where technical help is required, please submit a TA (request for Technical Assistance). Upon receipt of the TA, advice will be given, and / or arrangements made for a dealer visit should it be deemed necessary.
    If the TA clearly shows the reported customer symptom, what was found wrong and what was done to fix the issue, a duplicate Quality Report/Diagnostic Quality Report will not be required.
     
     
    What you can expect from the Nerve Centre:
    During the launch phase, all Quality Reports and any TA escalated to our Global Dealer Technical Support
    Team are reviewed on a twice daily basis by the Nerve Centre Team, comprising representatives from Service, Engineering, Manufacturing and Quality Assurance. It is the purpose of the Nerve Centre to deliver production and service fixes in the shortest time scale and, where appropriate, to communicate these fixes to all of our dealers and repairer partners via our usual communication channels. In addition, weekly reports will be issued to technical hubs, containing a summary of all issues raised and performance metrics on issue closure.
     
    Quality Report Best Practice:
     
    Clearly detail the reported customer concern, what was found to be wrong and what was done to fix the issue.
    Photographs, video clips, sound files & session files are strongly recommended to enable us to fully understand the concern. Photographs which are clear and in focus, showing a wide angle shot and also a close up are of great benefit. Land Rover encourages you to use attachments on all of your Quality & Technical Reports.
    Use each Quality Report to advice of one issue only; more than one issue on the same vehicle will require more than one report. However, it is acceptable to enter several VINs on one report if you have more than one vehicle affected with the same customer symptom. This allows us to assign the report directly to the appropriate Engineer.
    The Nerve Centre team will respond to Quality Reports to request further information and / or parts returns where applicable, as such, please review your submissions regularly to aid prompt communication.
    Do not use a Quality Report to ask a technical question or seek warranty approval. This is the purpose of a TA or FRED request.
    4th May 2017 9:49 pm
  • Road Runner 2017
    Member Since: 14 Jan 2017
    Location: Scotland
    Posts: 2010
    Scotland 
    2018 Discovery Si6 HSE Lux Santorini Black

    Will ask about the towing issue also. I think they are more bothered about loosing my sale than other "not so trivial issues like towing" which to me is a paramount issue as it's a potential accident waiting to happen going by some of the reports. Plus my posts are not doing them any favours either, so am probably a higher priority case Rolling Eyes
    4th May 2017 9:51 pm
  • stuart_f
    Member Since: 06 Nov 2016
    Location: Aylesbury
    Posts: 133
    United Kingdom 
    2017 Discovery Sd4 (240) HSE Santorini Black

    I've just had a phone call from a lady at JLR who is now looking into the string of issues affecting the car.

    Fingers crossed!
    5th May 2017 2:44 pm
  • Forum Permissions
  • You cannot create new threads in this forum
    You cannot reply to threads in this forum
    You cannot edit your posts in this forum
    You cannot delete your posts in this forum
    You cannot vote in polls in this forum
All times are GMT DISCO5.CO.UK © 2016 - 2024 Futuranet Ltd DISCO5.CO.UK RSS Feed - All Forums 
DISCO5.CO.UK is independent and not affiliated to Jaguar Land Rover.
Switch to the mobile site
Close