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- Red5
- Member Since: 19 Jan 2018
- Location: Country Lanes
- Posts: 13
Friday car or just S*** luck
Had a problem with the balancer shafts.
Replaced under warranty. Should have put up with the whine.
Two weeks after repair found a pool of oil on the drive.
Went back in and they used the excuse a seal had been fitted incorrectly. They kept it for a week.
Two weeks after getting it back and another pool of oil on the drive.
Back in it went again and told they have a problem with another fitting that springs an oil leak. Apparently quite common !!!
Two weeks on and I am still without my car. Don't know if the oil leak is repaired as they now want to drop the gearbox and also replace the camshaft cover.
Apparently some of the parts are on back order so I'm stuck with a loan car and no one can give a date for repair.
Just wondering where I stand legally as they've had a couple of attempts to repair and still not fit for purpose.
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- Dangerdave
- Member Since: 15 Feb 2017
- Location: UK
- Posts: 600
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- Road Runner 2017
- Member Since: 14 Jan 2017
- Location: Scotland
- Posts: 2010
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- Dangerdave
- Member Since: 15 Feb 2017
- Location: UK
- Posts: 600
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My main dealers in house Solicitor, called a Compliance Executive, only caved in when I told him I was signing my Solicitors terms of engagement that day and then it would be out of my hands.
The saving grace was the guy was ignorant of the law for a qualified Solicitor and only quoted selective bits that aided his case. Funny thing is I have since found out that to pass a law degree at a certain Scottish University, you only need 40% in the final exams.
that fills you full of confidence. I’ll maybe make a FOI request for passing your Medicine exams, but I don’t know if I could take the shock if it was likewise. 
Anyway back to the point, it took me 6 months from taking delivery of a faulty vehicle to getting my money back. I wouldn’t go in their premises for a p
s now!
PS check your household insurance for legal cover, they may take on the case and save you the expense. -
- Red5
- Member Since: 19 Jan 2018
- Location: Country Lanes
- Posts: 13
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- Red5
- Member Since: 19 Jan 2018
- Location: Country Lanes
- Posts: 13
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Marshalls of Melton Mowbray liars or just like to bend the truth (A lot)
Finally after almost 3 weeks I got my car back they say they have repaired my car.
One service guy says it was a warped lower cambelt cover another told me it required a new crankcase housing. may be one of the same as I'm not that tech minded.
Having said that they told me several times it had been on a 40 mile extended road trip and even told LR customer services the same thing.
STRANGE thing is my speedo only shows the car did 17 miles all the time they had it.
When I pointed this out to the service manager he says the tester told him it had been 40 miles.
He wasn't impressed when I asked if it had been road tested on the back of a low loader. Pointed out big difference between 17 and 40 miles
Unfortunately the service manager had forgotten the other story he told me which contradicted the latest one.
So many lies they forget what they have said before. Problem with spinning a yarn with possibly so many customers.
I know people have had problems with LR customer services but I will say I had no problem, they did keep me up to date but unfortunately they were given the info by Marshalls.
Wonder if Pinoccio works there
Time will tell if it's been repaired. -
- Road Runner 2017
- Member Since: 14 Jan 2017
- Location: Scotland
- Posts: 2010
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How fitting eh, Melton Mowbray, famous for Porky Pies.
You not got a dash cam fitted, or better still a tracker?
Tracker will give you every journey made, with date time, mileage, fuel consumption, average speed and a map of any journeys undertaken. Its very detailed. (Apologies for stating the obvious).
Like to see them wiggle out of this one if so.
Anyway I hope cars fixed.
MY17 First Edition - 3L Diesel Td6 - Farallon Black - Roof rails,side steps,tints,tow bar,mudflaps,door strips.
MY18 Hse Luxury - 3L Petrol Si6 Supercharged - Santorini Black - Roof rails,side steps,tints,tow bar,mudflaps,door strips,22's,dynamic pack 1,bonnet vents,t.v,dual view,frontcooler,360°camera,rear cooler/warmer,roof vane,black LR badges,wade sensing,door sill plates,boot liner, solar screen,wind deflectors,service plan,tracker,speed camera detector,dual dash cameras,ceramic coating. -
- Red5
- Member Since: 19 Jan 2018
- Location: Country Lanes
- Posts: 13
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Thanks Road Runner
At least I can rely on the pies.
Checked the remote app. They managed to travel 11.5 miles in 21 minutes to Thorpe Satchville. Not even the 17 miles they said it was to Thorpe Satchville.
They must know a short cut or cut across the fields.
Cannot be arsed to go back to them my temper is frayed enough.
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- Road Runner 2017
- Member Since: 14 Jan 2017
- Location: Scotland
- Posts: 2010
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Red5, I feel your pain
It ceases to amaze me that even with so much technology nowadays, the garages have the nerve and audacity to still try and pull the wool over the customers eyes.
With so much incriminating evidence, and the likely hood of being caught red handed, its mind boggling.
What with dash cams, trackers, and routed map journeys, how can you possibly even attempt to lie about stuff. Years ago it was probably possible, but not nowadays.
Just makes me think about the mentality of some of the employees, spinning yarns which are unbelievable.
Maybe better suited to working on CBeebies instead
(You have probably read my rant from this morning regarding the corroded dust caps. I had to laugh at the managers bull####. I told him straight, am not a 5 year old, so don't insult me, and credit me with some intelligence ffs)
MY17 First Edition - 3L Diesel Td6 - Farallon Black - Roof rails,side steps,tints,tow bar,mudflaps,door strips.
MY18 Hse Luxury - 3L Petrol Si6 Supercharged - Santorini Black - Roof rails,side steps,tints,tow bar,mudflaps,door strips,22's,dynamic pack 1,bonnet vents,t.v,dual view,frontcooler,360°camera,rear cooler/warmer,roof vane,black LR badges,wade sensing,door sill plates,boot liner, solar screen,wind deflectors,service plan,tracker,speed camera detector,dual dash cameras,ceramic coating.
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