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- Wolfpack
- Member Since: 25 May 2019
- Location: Norfolk, UK
- Posts: 360
Reasonable expectations
I have been very happy with my D5. Until a couple of annoying noises developed.
It has taken 4 visits to the dealer to fix one of the more obvious faults (fan belt idle pulley) but they have struggled to identify and fix the other (transmission) fault. They have acknowledged there is a noise changed a bearing to no avail and another prop shaft component also to no avail. They have reported it to Landrover and it’s in ‘their hands’. Which means my car has been sat for 3 weeks at the garage while LR technical come up (in their own dilatory time) with the next suggestion to try. There is no urgency in the communication with the dealer …so the dealer says.
Fortunately I have no need for my car at the moment (being retired and happy to stay isolated from people and places at the moment) and a I have got an Evoque (
) courtesy car to use if required.
But I am getting just a tad frustrated that they are dancing round the problem, trying quick, cheap ideas rather than biting the main bullet….whatever that may be.
I appreciate these vehicles are a lot more complicated than the prop and diff on my old Triumph Herald (back in the day) But what clearly ‘sounds’ like a diff problem to my ear seems to scare them to even look into that suggestion.
So where do I go from here?
Do I just sit and wait it out for x more weeks or can I (and how to) apply some pressure to get LR to commit to a bigger effort to get it sorted? What are reasonable expectations for repair times?
The car is under extended LR warranty and the fact they have heard the noise and considered it to be ‘out of the norm’ (or they wouldn’t have started replacing bits already) should mean there is something there to be fixed.
I would be interested in any suggestions from member similar experiences as to how to press the right button to speed things up.
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- Darras
- Member Since: 16 May 2020
- Location: Newcastle
- Posts: 764
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As it’s under extended warranty shouldn’t you get onto the schemes provider, namely Care Care and complain to them? They are under writing the bill, so any work is carried out on their behalf.
Isn’t there also something about they give you 7 days worth of a curtesy car and that’s it? Just avoid that topic or tread warily round that one if it comes up unless the dealerships doing it off their own bat.
Anyway, gives you some focus when your retired.
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- JonM
- Member Since: 30 Jun 2016
- Location: North Yorkshire
- Posts: 598
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- Wolfpack
- Member Since: 25 May 2019
- Location: Norfolk, UK
- Posts: 360
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Another week, another 7 days rest for the car….nothing happening at the dealers.
Called in to make sure they were still in business.
Apparently they have been waiting for a ‘special tool’ to (hopefully) locate the source of
the transmission noise.
I did wonder if it was a long handled screwdriver they will try sticking to their ear in the old fashioned way😂
Then Today, the car took a short trip to a racing performance garage round the corner from the dealer (don’t you love the remote app?) I assume to use their Maha dyno facility…and the ‘special tool’.
Trying hard not to get excited 🙄 -
- Darras
- Member Since: 16 May 2020
- Location: Newcastle
- Posts: 764
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- Wolfpack
- Member Since: 25 May 2019
- Location: Norfolk, UK
- Posts: 360
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- Wolfpack
- Member Since: 25 May 2019
- Location: Norfolk, UK
- Posts: 360
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- FastLaneJB
- Member Since: 29 May 2021
- Location: Bedfordshire
- Posts: 189
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