Discovery 2017

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  • simonh
    Member Since: 02 Apr 2017
    Location: Shropshire
    Posts: 1002
    United Kingdom 
    2017 Discovery Sd4 (240) HSE Farallon Black

    Oh no ! Hope they get it sorted fast. Not good on your first date to have your new girl let you down !
    Velar HSE D240 - MY19
    Served by the excellent Shukers Land Rover of Ludlow - 10 Land Rover’s and 20 years of amazing customer service.
    20th Feb 2018 3:19 pm
  • stick
    Member Since: 28 Nov 2017
    Location: hants
    Posts: 9
    United Kingdom 

    must be some sort of record? picture please with mileage and tow truck in view!
    20th Feb 2018 3:50 pm
  • Craigp
    Member Since: 10 Nov 2016
    Location: Hull
    Posts: 690
    England 

    Well i think you have done well. Look on the bright side its not contaminating the oil whilst you are sat there. Very Happy

    Or has it. Shocked Cylinder head gasket!!!
    20th Feb 2018 4:00 pm
  • Chrismcnaz
    Member Since: 03 Oct 2017
    Location: Over Yonder.
    Posts: 193
    United Kingdom 
    2017 Discovery Td6 HSE Lux Loire Blue

    Ok so it seems that one of the coolant hoses going into the heater matrix is to blame. It’s either not fitted correctly or it’s broken.


    Last edited by Chrismcnaz on 20th Feb 2018 7:56 pm. Edited 1 time in total
    20th Feb 2018 5:25 pm
  • Blackfly
    Member Since: 15 Jun 2017
    Location: Up North
    Posts: 466
    Canada 
    2017 Discovery Td6 HSE Indus Silver

    that is at least a relief
    F50, Fourtack, LR3 and now..............D5 HSE TDV6
    20th Feb 2018 6:08 pm
  • Chrismcnaz
    Member Since: 03 Oct 2017
    Location: Over Yonder.
    Posts: 193
    United Kingdom 
    2017 Discovery Td6 HSE Lux Loire Blue

    Still sat waiting for a taxi to get us home that was 30 mins away an hour ago! This is my first experience of LR Assist and frankly it’s a cake and arse party!

    So the kids are starving and we are still 2.5 hours away from home with no sign of a taxi. Frankly I want to tell LR to shove their car where the proverbial Sun doesn’t shine and go and buy something else.

    I havnt been this stressed and angry for a very long time.
    20th Feb 2018 8:01 pm
  • Road Runner 2017
    Member Since: 14 Jan 2017
    Location: Scotland
    Posts: 2010
    Scotland 
    2018 Discovery Si6 HSE Lux Santorini Black

    Chrismcnaz wrote:
    Finally collected today at last and am totally in love.

    Currently sat in a side road in Swindon waiting to assistance with 45 miles on the clock! Set off from the traffic lights at J15 M4 and suddenly clouds of smoke from the rear and warning low coolant!

    I expected a few issues along the way but within an hour of collection is rediculous!

    Not a very happy chap right now Censored Big Cry


    Well I can fully sympathise with you Rolling Eyes
    It's the last thing that you would expect to happen to a brand new car, especially an expensive one. I hope issue got sorted. However I would have assumed that coolant levels etc would have all been checked on the PDI, unless you have had a leak or a pipe come adrift?? Shocked
    20th Feb 2018 10:17 pm
  • DiscoStu
    Member Since: 28 Apr 2016
    Location: Greater London
    Posts: 407
    United Kingdom 
    2019 Discovery Td6 HSE Lux Carpathian Grey

    3.0 or 2.0?
    MY19 Silver HSE Lux SDV6
    MY19 Carpathian Grey HSE Lux SDV6 - gone, MY18 Carpathian Grey HSE Lux TDV6 - gone
    20th Feb 2018 10:26 pm
  • simonh
    Member Since: 02 Apr 2017
    Location: Shropshire
    Posts: 1002
    United Kingdom 
    2017 Discovery Sd4 (240) HSE Farallon Black

    Considering you just picked up your car today (and only driven 40 odd miles) I would have been immediately on phone to the dealer demanding they bring you a loan car !!

    Surprised LRA didn’t prioritise you too.

    Don’t blame you for being Censored off !

    Have you been there for 5 hours ??
    Velar HSE D240 - MY19
    Served by the excellent Shukers Land Rover of Ludlow - 10 Land Rover’s and 20 years of amazing customer service.
    20th Feb 2018 10:34 pm
  • Chrismcnaz
    Member Since: 03 Oct 2017
    Location: Over Yonder.
    Posts: 193
    United Kingdom 
    2017 Discovery Td6 HSE Lux Loire Blue





    DiscoStu wrote:
    3.0 or 2.0?


    3.0.

    Ok so got the car back after the dealer in Wooton Basset fixed it. Apart from a smell of coolant, I’m happy with it. My main complaint was how little LR assist seemed to care about me and my problem. It took me to raise a complaint and over 2 hours of phone calls to get this resolved after a morning with no car and no information as to what was happening.

    In recompense, they have offered to refund my service pack which I’m happy with, although the selling dealer can’t tell me when the funds will arrive in my account!

    I’m just glad this baptism of fire is over.

    Better pics to follow.
    24th Feb 2018 1:54 pm
  • Craigp
    Member Since: 10 Nov 2016
    Location: Hull
    Posts: 690
    England 

    Must say ive twice had to call on LR Assist. (not this car) and both have been positive. I dare say its very much luck of the draw as where the guy is and if hes already dealing with a problem. Anyhow glad to hear you are all sorted.
    24th Feb 2018 7:25 pm
  • J77
    Member Since: 07 Jun 2016
    Location: Fife
    Posts: 1008
    Scotland 

    Not good at all Sad

    I’m on my 10th LR and only had to call LRA once, they were pretty good to be fair.

    Though my Velar is going in to the dealers to investigate a mystery thud coming from the N/S rear. Not too bad really, it’s lasted 4 weeks and it ain’t electrical Rolling Eyes Laughing
    18MY Velar R-Dynamic SE D240 Fuji White
    24th Feb 2018 7:36 pm
  • Chrismcnaz
    Member Since: 03 Oct 2017
    Location: Over Yonder.
    Posts: 193
    United Kingdom 
    2017 Discovery Td6 HSE Lux Loire Blue

    Craigp wrote:
    Must say I've twice had to call on LR Assist. (not this car) and both have been positive. I dare say its very much luck of the draw as where the guy is and if hes already dealing with a problem. Anyhow glad to hear you are all sorted.


    Don't get me wrong, the AA bloke who came out was brilliant and also stated that 45 miles on the clock was a record for him, It was the farcical attempts to firstly get me home with luggage, wife and kids and then to get me mobile the next morning. Apparently all the LR Assist "pool cars" were booked for other customers with issues therefore i eventually ended up travelling an hour (by prepaid taxi) to a Thrifty branch to collect a Disco Sport at 1130 the next morning.

    All in all the service from the AA and the dealer who fixed the car in Wooton Basset was really good, but LR Assist and the Customer Relations woman were awful.

    In compensation the supplying dealer has offered to refund my service pack however, although it was "put through" last Friday, I'm still waiting for the £825 to appear in my bank account.
    1st Mar 2018 10:45 am
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