- Chopsy
- Member Since: 05 Jul 2018
- Location: Warwickshire
- Posts: 179
Smart / Keyless system fault
Hi all. I am new to this forum, but thought it worth a post to advise of what may be a new issue.
I have a D5 HSE Lux 2018 MY which was purchased in Feb 2018. Other that a couple of minor issues on delivery - fault with one of the 3rd row seats (loose item causing obstruction) and some of the passenger seat functions not working (wire not connected), it had been otherwise a very nice car.
However, after only 1000 miles the car began to refuse to open when grabbing the door handles, or even pressing any of the fob buttons. In addition, it gave a warning beep when trying to start the car - stating smart key not found. Obviously you can use the emergency function by holding the key next to steering wheel.
No issue with fob batteries, and both fobs do exactly the same. Strangely, by trial and error, I found that waving the fob in various areas outside the car whilst holding the door handle would eventually work, and once inside, placing the fob on the centre cubby hole storage box would allow it to be detected so that the car would start - but not if fob was in my pocket inches away.. This struck me as a reduced signal issue, probably from the car end.
Occasionally it would prove near impossible to get in (without resorting to flipping the handle covers off).
The car has been with the dealer for over 3 weeks now. They acknowledged the fault but do not know how to fix it - nothing on the database. Land Rover technical support had no idea and it was referred to engineering. The latest update is that they 'think' it is a transmitter in the car, but there is currently no way of ordering one of these!! It seems they are produced for the production line, but not as a spare part order.
Whilst it is nice to have use of various other models supplied by the dealer, who have been very apologetic and understanding, that is not really the point. I have also knowledge of another vehicle exhibiting the same symptoms, and they are looking to see what fix eventually happens with mine, but at this stage there is no end in sight.
As car is 4 months old with 1000 miles on it, I am seriously considering rejecting it before it reaches 6 months old. It is bad enough spending this sort of money on a car and finding faults, but you at least expect parts / knowhow to allow a fix.
- jimbg
- Member Since: 23 Jun 2016
- Location: Devon
- Posts: 1472
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Reject and get replacement car, absolutely no chance of fixing and having a reliable car once they rip it apart.
- rogersmj
- Member Since: 30 Aug 2017
- Location: Hampshire
- Posts: 213
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I'm with jimbg, reject it in writing and get a new car ordered. You might even get a discount from the dealership for the trouble!
MY18 Corris Grey HSE Lux TDV6
- davidls
- Member Since: 16 Apr 2018
- Location: Stowmarlet
- Posts: 25
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Interestingly I have seen the message and picture “Smart Key not detected” whilst driving and when I can physically see the key in the cup holder. It has only happened once or twice and has never refused to open.
The problem seems to display and stay for longer each time before disappearing again, however I did notice that the last time one of the rear doors wasn’t closed properly and the warning hazard was on as well as the red door symbol.
After slowing and allowing the passenger to open and close the door the fault also cleared.
- Chopsy
- Member Since: 05 Jul 2018
- Location: Warwickshire
- Posts: 179
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Interesting. You may want to keep an eye on that.
Just for info, from trial and error when mine first played up, I noticed that opening a door tends to trigger the car to search for the key. Presumably in case you are getting out with the key in your pocket when the engine is running. I had to get rid of the warning by holding the key fob in an area inside the car that i knew it would detect, open and then close the door again. Then it would check and find the key and stop the annoying message.
- davidls
- Member Since: 16 Apr 2018
- Location: Stowmarlet
- Posts: 25
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Thanks Chopsey, I will monitor it more closely. Also interesting is mine is also a MY2018, HSE purchased March 2018 but it was delivered to the dealer at the end of January so probably built a similar time to yours.
- Qwertyd5
- Member Since: 23 Jul 2018
- Location: Highland
- Posts: 23
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I would challenge whether the required parts cannot be ordered. My new D5 had keyless problems on delivery that were quickly confirmed due to the transmitter(s) not being fitted on the passenger side when built! Parts were sent and the dealer stripped and fitted. I’m now complaining about all the greasy marks left on the interior!
- Chopsy
- Member Since: 05 Jul 2018
- Location: Warwickshire
- Posts: 179
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Hi.
Sorry to hear that yours has now reached the same stage as mine. I think this could affect even more cars going forward.
Basically the situation with mine is much as my last post. My dealership have been very helpful but insist that landrover have no spares of the part required and there is no indication of when that might change. They have provided me with various replacements whilst mine is off the road. It has been approx 11 weeks.
The dealership agreed several weeks ago that this situation was wholly unacceptable and my car is rejected. They are arranging for a new one.
I never suffered low battery issues on mine. Didn't get chance. Only had 1200 miles on clock.
- Chopsy
- Member Since: 05 Jul 2018
- Location: Warwickshire
- Posts: 179
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Also meant to say that I have read somewhere that leaving your car unlocked for long periods can drain battery faster. More systems working in background or something?
So perhaps lock it overnight and take the complimentary dealer supllied umbrella with you whilst you try to get in. Now you know why they give you those!
- Russell
- Member Since: 26 Jun 2016
- Location: Lydd
- Posts: 1102
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jimbg wrote:
Reject and get replacement car, absolutely no chance of fixing and having a reliable car once they rip it apart.
Sorry but would disagree with that
Every chance it will be fixed and never have any issues associated with the problem as long as it does s a good dealer who take pride in their work
My guess it is an internal transmitter beeceivee and that they will
Probably remove and replace them all with total keyless system along with two new keys
The issue is time and if you are prepared to wait I was in similar position with new D4 and new 3 litre engine when they came out LR didn’t have the spares and did not know how to fix fault I was put in a LR management car for six months and looked afte very well (trip to Finland) etc and all sorted in the end
Namib Orange 1st Edition with black roof and wheels.
Privacy, tow bar, drive pack, surround camera, heated front & rear seats, auto dim door mirrors, side steps, remote Pro, RSE, arm rest fridge dash cam front and rear.
- Labbix
- Member Since: 05 Mar 2018
- Location: Tanzania
- Posts: 955
It’s skoda that gives umbrellas and flashlights and ... not JLR !
- TazDaz
- Member Since: 13 Jul 2018
- Location: SE Essex
- Posts: 157
off standing in the rain waiting for the car to open.
