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- pdes
- Member Since: 11 Oct 2016
- Location: Cambridge
- Posts: 233
Journeys not recording
I have a full record of journeys in the Remote app up to 30th Jan. Since then, there have not been any journeys recorded. It it just me or is there a system issue?
D5 HSE SDi6, 2019, Santorini Black, privacy glass, HUD, loads of gizmos!! 😃😃😃
Series 1, 1953, 86"
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- Trevorb1
- Member Since: 08 Jan 2018
- Location: Nuneaton
- Posts: 292
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Just checked mine, and it's recorded this morning's journey to work and all previous journeys, maybe you need to reset account.
24MY D300 Dynamic SE, Fuji White, Deployable Towbar, full size spare.
Gone 20MY SDV6 Landmark, Indus Silver, Deployable Towbar, 360 Cameras
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- JonM
- Member Since: 30 Jun 2016
- Location: North Yorkshire
- Posts: 616
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Mine is working fine. Has your SIM stopped working?
MY2026 D5 Metropolitan D350 - on order......
MY2022 D5 HSE D300 - current, MY2019 D5 HSE SD6 - sold
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- pdes
- Member Since: 11 Oct 2016
- Location: Cambridge
- Posts: 233
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Ah, maybe the SIM. I had it out a while ago. All the other remote functions are OK. Thanks.
D5 HSE SDi6, 2019, Santorini Black, privacy glass, HUD, loads of gizmos!! 😃😃😃
Series 1, 1953, 86"
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- Chopsy
- Member Since: 05 Jul 2018
- Location: Warwickshire
- Posts: 179
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I've had the journeys stop recording before, but after a few days they started again and even sync'd the missed ones. No explanation.
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- simonh
- Member Since: 02 Apr 2017
- Location: Shropshire
- Posts: 1002
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pdes wrote:
Ah, maybe the SIM. I had it out a while ago. All the other remote functions are OK. Thanks.
Journeys uses the embedded SIM not the SIM you install for Pro Services.
Try re-syncing the car with InControl:
Reset Remote app Journeys
1. Log out of and close down (force quit) the app completely on your phone.
2. Take the vehicle for a minimum of a 1 mile drive.
3. Press and hold the left hand "B-Call" button in the overhead console for 15 seconds and light will blink. This is the Land Rover Assist button. NOT the SOS button !
4. Start and load the app once again and log in.
This should reset the InControl Remote App and re-synchronise it to your car.
Velar HSE D240 - MY19
Served by the excellent Shukers Land Rover of Ludlow - 10 Land Rover’s and 20 years of amazing customer service.
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- stingray
- Member Since: 09 Apr 2017
- Location: North Wales
- Posts: 29
I had the same thing happen and the dealership suggested uninstalling the app from the phone and then reinstalling. It worked fine, and the missing journeys appeared.
Hope this helps.
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- Blackfly
- Member Since: 15 Jun 2017
- Location: Up North
- Posts: 466
I have had no new data on the app since mid January, remote starting is all problematic. The location and ambient temperature features are working though. I have tried reinstalling but to no avail, also tried Simons reset trick, all I managed to do was connect with LRA!
F50, Fourtack, LR3 and now..............D5 HSE TDV6
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- simonh
- Member Since: 02 Apr 2017
- Location: Shropshire
- Posts: 1002
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You didn’t hold the button long enough
Wait till it starts to flash slowly.
Works every time for me.
Velar HSE D240 - MY19
Served by the excellent Shukers Land Rover of Ludlow - 10 Land Rover’s and 20 years of amazing customer service.
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- Blackfly
- Member Since: 15 Jun 2017
- Location: Up North
- Posts: 466
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Is the ignition on or off? Mind you will have a foot of snow on the beast by morning may have to try later lol
F50, Fourtack, LR3 and now..............D5 HSE TDV6
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- simonh
- Member Since: 02 Apr 2017
- Location: Shropshire
- Posts: 1002
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It shouldn’t make a difference. I normally stop the car, press and hold the button (you need to be somewhere the embedded SIM has signal of course) until it flashes and then leave it to it.
Velar HSE D240 - MY19
Served by the excellent Shukers Land Rover of Ludlow - 10 Land Rover’s and 20 years of amazing customer service.
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