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- pdes
- Member Since: 11 Oct 2016
- Location: Cambridge
- Posts: 181
Journeys not recording
I have a full record of journeys in the Remote app up to 30th Jan. Since then, there have not been any journeys recorded. It it just me or is there a system issue?
D5 HSETD6, Silicon Silver, privacy glass, HUD, loads of gizmos!! 😃😃😃
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- Trevorb1
- Member Since: 08 Jan 2018
- Location: Nuneaton
- Posts: 66
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Just checked mine, and it's recorded this morning's journey to work and all previous journeys, maybe you need to reset account.
18My V6D SE Corris Grey, Privacy Glass & Electrically Deployable Towbar
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- JonM
- Member Since: 30 Jun 2016
- Location: North Yorkshire
- Posts: 201
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Mine is working fine. Has your SIM stopped working?
MY2019 D5 HSE 3.0 SDV6 | Farallon Pearl Black | Black Pack | Privacy Glass | Capability Plus Pack | Adaptive Dynamics | Versatile Climate Pack | FBH with Timed Climate
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- pdes
- Member Since: 11 Oct 2016
- Location: Cambridge
- Posts: 181
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Ah, maybe the SIM. I had it out a while ago. All the other remote functions are OK. Thanks.
D5 HSETD6, Silicon Silver, privacy glass, HUD, loads of gizmos!! 😃😃😃
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- Chopsy
- Member Since: 05 Jul 2018
- Location: Warwickshire
- Posts: 54
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I've had the journeys stop recording before, but after a few days they started again and even sync'd the missed ones. No explanation.
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- simonh
- Member Since: 02 Apr 2017
- Location: Shropshire
- Posts: 829
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pdes wrote:
Ah, maybe the SIM. I had it out a while ago. All the other remote functions are OK. Thanks.
Journeys uses the embedded SIM not the SIM you install for Pro Services.
Try re-syncing the car with InControl:
Reset Remote app Journeys
1. Log out of and close down (force quit) the app completely on your phone.
2. Take the vehicle for a minimum of a 1 mile drive.
3. Press and hold the left hand "B-Call" button in the overhead console for 15 seconds and light will blink. This is the Land Rover Assist button. NOT the SOS button !
4. Start and load the app once again and log in.
This should reset the InControl Remote App and re-synchronise it to your car.
17MY Farallon Black HSE 2L Ingenium (Brilliant engine) - Supplied by the excellent Shukers of Ludlow.
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- stingray
- Member Since: 09 Apr 2017
- Location: North Wales
- Posts: 27
I had the same thing happen and the dealership suggested uninstalling the app from the phone and then reinstalling. It worked fine, and the missing journeys appeared.
Hope this helps.
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- Blackfly
- Member Since: 15 Jun 2017
- Location: Up North
- Posts: 327
I have had no new data on the app since mid January, remote starting is all problematic. The location and ambient temperature features are working though. I have tried reinstalling but to no avail, also tried Simons reset trick, all I managed to do was connect with LRA!
F50, Fourtack, LR3 and now..............D5 HSE
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- simonh
- Member Since: 02 Apr 2017
- Location: Shropshire
- Posts: 829
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You didn’t hold the button long enough
Wait till it starts to flash slowly.
Works every time for me.
17MY Farallon Black HSE 2L Ingenium (Brilliant engine) - Supplied by the excellent Shukers of Ludlow.
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- Blackfly
- Member Since: 15 Jun 2017
- Location: Up North
- Posts: 327
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Is the ignition on or off? Mind you will have a foot of snow on the beast by morning may have to try later lol
F50, Fourtack, LR3 and now..............D5 HSE
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- simonh
- Member Since: 02 Apr 2017
- Location: Shropshire
- Posts: 829
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It shouldn’t make a difference. I normally stop the car, press and hold the button (you need to be somewhere the embedded SIM has signal of course) until it flashes and then leave it to it.
17MY Farallon Black HSE 2L Ingenium (Brilliant engine) - Supplied by the excellent Shukers of Ludlow.
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