Discovery 2017

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  • pdes
    Member Since: 11 Oct 2016
    Location: Cambridge
    Posts: 181
    United Kingdom 
    2017 Discovery Td6 HSE Silicon Silver

    Journeys not recording

    I have a full record of journeys in the Remote app up to 30th Jan. Since then, there have not been any journeys recorded. It it just me or is there a system issue?

    D5 HSETD6, Silicon Silver, privacy glass, HUD, loads of gizmos!! 😃😃😃
  • Trevorb1
    Member Since: 08 Jan 2018
    Location: Nuneaton
    Posts: 77
    United Kingdom 
    2018 Discovery Td6 SE Corris Grey

    Just checked mine, and it's recorded this morning's journey to work and all previous journeys, maybe you need to reset account.

    18My V6D SE Corris Grey, Privacy Glass & Electrically Deployable Towbar
  • JonM
    Member Since: 30 Jun 2016
    Location: North Yorkshire
    Posts: 228
    United Kingdom 
    2019 Discovery SDV6 HSE Farallon Black

    Mine is working fine. Has your SIM stopped working?

    MY2019 D5 HSE 3.0 SDV6 | Farallon Pearl Black | Black Pack | Privacy Glass | Capability Plus Pack | Adaptive Dynamics | Versatile Climate Pack | FBH with Timed Climate
  • pdes
    Member Since: 11 Oct 2016
    Location: Cambridge
    Posts: 181
    United Kingdom 
    2017 Discovery Td6 HSE Silicon Silver

    Ah, maybe the SIM. I had it out a while ago. All the other remote functions are OK. Thanks.

    D5 HSETD6, Silicon Silver, privacy glass, HUD, loads of gizmos!! 😃😃😃
  • Chopsy
    Member Since: 05 Jul 2018
    Location: Warwickshire
    Posts: 80
    United Kingdom 
    2019 Discovery SDV6 HSE Lux Carpathian Grey

    I've had the journeys stop recording before, but after a few days they started again and even sync'd the missed ones. No explanation.
  • simonh
    Member Since: 02 Apr 2017
    Location: Shropshire
    Posts: 892
    United Kingdom 
    2017 Discovery Sd4 (240) HSE Farallon Black

    pdes wrote:
    Ah, maybe the SIM. I had it out a while ago. All the other remote functions are OK. Thanks.


    Journeys uses the embedded SIM not the SIM you install for Pro Services.

    Try re-syncing the car with InControl:

    Reset Remote app Journeys
    1. Log out of and close down (force quit) the app completely on your phone.
    2. Take the vehicle for a minimum of a 1 mile drive.
    3. Press and hold the left hand "B-Call" button in the overhead console for 15 seconds and light will blink. This is the Land Rover Assist button. NOT the SOS button !
    4. Start and load the app once again and log in.

    This should reset the InControl Remote App and re-synchronise it to your car.

    17MY Farallon Black HSE 2L Ingenium (Brilliant engine) - Supplied by the excellent Shukers of Ludlow.
  • stingray
    Member Since: 09 Apr 2017
    Location: North Wales
    Posts: 27
    Wales 
    2018 Discovery Td6 HSE Silicon Silver

    I had the same thing happen and the dealership suggested uninstalling the app from the phone and then reinstalling. It worked fine, and the missing journeys appeared.

    Hope this helps.
  • Blackfly
    Member Since: 15 Jun 2017
    Location: Up North
    Posts: 330
    Canada 
    2017 Discovery Td6 HSE Indus Silver

    I have had no new data on the app since mid January, remote starting is all problematic. The location and ambient temperature features are working though. I have tried reinstalling but to no avail, also tried Simons reset trick, all I managed to do was connect with LRA!

    F50, Fourtack, LR3 and now..............D5 HSE
  • simonh
    Member Since: 02 Apr 2017
    Location: Shropshire
    Posts: 892
    United Kingdom 
    2017 Discovery Sd4 (240) HSE Farallon Black

    You didn’t hold the button long enough Wink

    Wait till it starts to flash slowly.

    Works every time for me.

    17MY Farallon Black HSE 2L Ingenium (Brilliant engine) - Supplied by the excellent Shukers of Ludlow.
  • Blackfly
    Member Since: 15 Jun 2017
    Location: Up North
    Posts: 330
    Canada 
    2017 Discovery Td6 HSE Indus Silver

    Is the ignition on or off? Mind you will have a foot of snow on the beast by morning may have to try later lol

    F50, Fourtack, LR3 and now..............D5 HSE
  • simonh
    Member Since: 02 Apr 2017
    Location: Shropshire
    Posts: 892
    United Kingdom 
    2017 Discovery Sd4 (240) HSE Farallon Black

    It shouldn’t make a difference. I normally stop the car, press and hold the button (you need to be somewhere the embedded SIM has signal of course) until it flashes and then leave it to it.

    17MY Farallon Black HSE 2L Ingenium (Brilliant engine) - Supplied by the excellent Shukers of Ludlow.
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