Discovery 2017

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  • petet
    Member Since: 27 Dec 2018
    Location: Nottingham
    Posts: 10
    United Kingdom 

    phone problem on the move 'call in handset'

    a strange problem with phone in recent weeks. Phone is BT connected and if the car is stationary I can make calls using voice commands or touchscreen. However, several times recently when trying to make a call on the move, the call has connected to the number but no audio in the car and called number cannot hear anything either. Message on display 'call in handset'! Stop in a layby and repeat the call, with the engine still running and all is fine! On at least one occasion when a call in motion has failed, the called number has called back and I've received call normally whilst still driving. Anybody else have similar problems? I don't use phone much but like to be able to use it when I need to.
    Pete
    26th Dec 2019 10:27 am
  • jimbg
    Member Since: 23 Jun 2016
    Location: Devon
    Posts: 1472
    United Kingdom 

    Is your software up to date? Are you using Apple Carplay?
    26th Dec 2019 11:17 am
  • petet
    Member Since: 27 Dec 2018
    Location: Nottingham
    Posts: 10
    United Kingdom 

    software up to date - was in dealers for update only a couple of weeks ago, Using in-control, phone is Android (Moto G) and has worked fine for most of the year. Weird how it seems to work with vehicle stationary with engine running but not when moving.
    26th Dec 2019 12:08 pm
  • jimbg
    Member Since: 23 Jun 2016
    Location: Devon
    Posts: 1472
    United Kingdom 

    Maybe last update is the problem?

    I guess you are on 19B or 19C?

    It is not unknown for one update to fix a problem and at the same time create another! Big Cry

    Maybe someone with Android Auto will be along to comment soon. Thumbs Up .
    26th Dec 2019 12:18 pm
  • Road Runner 2017
    Member Since: 14 Jan 2017
    Location: Scotland
    Posts: 2010
    Scotland 
    2018 Discovery Si6 HSE Lux Santorini Black

    No issues with Android Auto when cars driving or stationary.

    Running 19B currently, and only found out by mistake last week that you can physically say the phone number, not just the name, and it automatically dials it.😂

    Will look at updating with 19C, when back in the UK from our Xmas break. Just hope it doesn't affect it.
    MY17 First Edition - 3L Diesel Td6 - Farallon Black - Roof rails,side steps,tints,tow bar,mudflaps,door strips.
    MY18 Hse Luxury - 3L Petrol Si6 Supercharged - Santorini Black - Roof rails,side steps,tints,tow bar,mudflaps,door strips,22's,dynamic pack 1,bonnet vents,t.v,dual view,frontcooler,360°camera,rear cooler/warmer,roof vane,black LR badges,wade sensing,door sill plates,boot liner, solar screen,wind deflectors,service plan,tracker,speed camera detector,dual dash cameras,ceramic coating.
    26th Dec 2019 12:26 pm
  • petet
    Member Since: 27 Dec 2018
    Location: Nottingham
    Posts: 10
    United Kingdom 

    Thanks for replies, perhaps I should try using Android Auto, although I had wondered whether it was worth the bother as the straight In-Control seemed to do plenty (when it worked).
    26th Dec 2019 1:17 pm
  • lucero
    Member Since: 27 Apr 2019
    Location: UK
    Posts: 65
    United Kingdom 
    2018 Discovery TDV6 HSE Loire Blue

    Yep, same issue here. We're on 19B. Calls from the car, the other person can't hear anything but if the car receives the call, all is well. That is using the JLR bluetooth rather than Android Auto
    27th Dec 2019 9:08 pm
  • Trevorb1
    Member Since: 08 Jan 2018
    Location: Nuneaton
    Posts: 284
    United Kingdom 
    2018 Discovery Td6 SE Corris Grey

    Does this happen in same place on your journey? I have similar issue, music streaming via blue tooth breaks up, and if stay in that area long enough car drops bt connection completely, will reconnect shortly after, started happening on 18C, continued on 19B & 19C. Tried my phone paired to RRS and same thing, I'm currently using Motorola phone, works I phone and wifes Samsung dont suffer in same places, strongly suspect its interference causing Bt to drop out, happenes at work wheres there's a phone mast and by a hospital and a police station, its very repeatable.
    24MY D300 Dynamic SE, Fuji White, Deployable Towbar, full size spare.
    Gone 20MY SDV6 Landmark, Indus Silver, Deployable Towbar, 360 Cameras
    28th Dec 2019 8:24 am
  • petet
    Member Since: 27 Dec 2018
    Location: Nottingham
    Posts: 10
    United Kingdom 

    at least seems I'm not the only one, lucero's experience exactly the same as mine. Doesn't seem to matter where I am, just can't make calls on the move any more, but can receive calls.
    31st Dec 2019 12:16 am
  • petet
    Member Since: 27 Dec 2018
    Location: Nottingham
    Posts: 10
    United Kingdom 

    Software update to 19C and all is now well.
    8th Mar 2020 11:52 pm
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