- You are currently viewing DISCO5.CO.UK as a guest - Register to take part or Log In
-
- RRUK
- Member Since: 13 Nov 2020
- Location: LEICS
- Posts: 11
Anyone had success getting Goodwill payment?
Hi everyone,
Two weeks ago, my 2016 Discovery 4 SDV6 snapped its crank. it had only done 77K and has an impeccable service history, with me performing interim oil and filter changes and oil analysis as a preventative measure.
Clearly, that made no difference whatsoever. Captured on dashcam, within the space of 30 seconds it went from creating a rumbling sound to snapping, just like that.
My D4 is the daily driver but doesn't get a hard life by any means, I'm not heavy with my right foot and rarely tows anything.
So, I want to try and see if JLR will pay some goodwill towards the purchase of an engine from them as I am going to get it fixed.
Has anyone had success in doing this and can you offer any tips on where to direct the plea, what information to send etc?
2019 D5 3.0 SDV6 HSE LUX Dynamic
1998 Defender Wolf 110 TUM FFR
-
-
- JonM
- Member Since: 30 Jun 2016
- Location: North Yorkshire
- Posts: 701
-
I had cracked inlet manifolds replaced on my D4 as "goodwill".
I had the full LR extended warranty but that declined to cover it because it was a "known fault". However, because it had a full LR main dealer service history and had been continuously covered by LR warranties, the dealer had no problem getting a 100% goodwill payment from LR for both of them (on two separate occasions).
It was all handled by the dealer directly.
You could try asking LR customer services directly but they will probably direct you to a dealership in the first instance. Some of the independent specialists might also have appropriate contacts at LR.
MY2026 D5 Metropolitan D350 - finally arrived after the cyber attack.
MY2022 D5 HSE D300 - sold....MY2019 D5 HSE SD6 - sold
-
- You cannot create new threads in this forum
You cannot reply to threads in this forum
You cannot edit your posts in this forum
You cannot delete your posts in this forum
You cannot vote in polls in this forum
All times are GMT + 1 Hour
DISCO5.CO.UK © 2016 - 2026 Futuranet Ltd
DISCO5.CO.UK is independent and not affiliated to Jaguar Land Rover.
