- RRUK
- Member Since: 13 Nov 2020
- Location: LEICS
- Posts: 11
Anyone had success getting Goodwill payment?
Hi everyone,
Two weeks ago, my 2016 Discovery 4 SDV6 snapped its crank. it had only done 77K and has an impeccable service history, with me performing interim oil and filter changes and oil analysis as a preventative measure.
Clearly, that made no difference whatsoever. Captured on dashcam, within the space of 30 seconds it went from creating a rumbling sound to snapping, just like that.
My D4 is the daily driver but doesn't get a hard life by any means, I'm not heavy with my right foot and rarely tows anything.
So, I want to try and see if JLR will pay some goodwill towards the purchase of an engine from them as I am going to get it fixed.
Has anyone had success in doing this and can you offer any tips on where to direct the plea, what information to send etc?
2019 D5 3.0 SDV6 HSE LUX Dynamic
1998 Defender Wolf 110 TUM FFR
- JonM
- Member Since: 30 Jun 2016
- Location: North Yorkshire
- Posts: 701
-
I had cracked inlet manifolds replaced on my D4 as "goodwill".
I had the full LR extended warranty but that declined to cover it because it was a "known fault". However, because it had a full LR main dealer service history and had been continuously covered by LR warranties, the dealer had no problem getting a 100% goodwill payment from LR for both of them (on two separate occasions).
It was all handled by the dealer directly.
You could try asking LR customer services directly but they will probably direct you to a dealership in the first instance. Some of the independent specialists might also have appropriate contacts at LR.
MY2026 D5 Metropolitan D350 - finally arrived after the cyber attack.
MY2022 D5 HSE D300 - sold....MY2019 D5 HSE SD6 - sold
- Darras
- Member Since: 16 May 2020
- Location: Inverness
- Posts: 857
-
Is car is 10 years old? If so, then even if you had LR Select Warranty, which on a car of that age would be all you could get, it would limit the amount you could claim to £4k and would be on a restricted list of items covered.
I tend to think you haven’t any LR warranty.
In the past for Goodwill, LR looked to see if you’ve had the car since new, how long an association you’ve had with them, car serviced by a LR main dealer, LR warranty etc. etc.
When I’ve been in contact with head office customer relations, they stated that they look at it like this, if you’ve done all you can and are loyal to the brand, then they may have in the past reciprocated, otherwise not.
Tbh, things have changed in the last few years, even with every box ticked, they weren’t for offering any goodwill on items not covered by the LR warranty.
Resealing the windscreen was one such matter, it came hot on the heels of an engine replacement under warranty. Head Office argued they let me have a curtesy car longer than stipulated i.e until the car was repaired, so the £150 to reseal the windscreen was a non starter.
I suppose it was things like that made to decide to ditch the brand and I don’t regret it.
