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- simonh
- Member Since: 02 Apr 2017
- Location: Shropshire
- Posts: 1002
Land Rover Assist accident claim managment
Anyone got any experince using LR Assist’s accident claim team ? Are they better than using the insurance company (NFU in my case) ? They apparently handle everything.
My last claim years ago I used NFU and they were great. Was only dealer fit parts to fix.
My car this time is a Farallon Black so will be a bitch to spray and match. LR use one of their approved repair centres and apparently give you a like for like loaner unless the claim is contested and then their repair center loans you a car (still a LR but what ever they have).
Anyway, wanted to see if they are worth using or should I stick with NFU?
Cheers
Velar HSE D240 - MY19
Served by the excellent Shukers Land Rover of Ludlow - 10 Land Rover’s and 20 years of amazing customer service.
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- DG
- Member Since: 27 Apr 2016
- Location: Surrey
- Posts: 434
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You missed out a b in Rober
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- simonh
- Member Since: 02 Apr 2017
- Location: Shropshire
- Posts: 1002
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Shhhh... no one noticed
Velar HSE D240 - MY19
Served by the excellent Shukers Land Rover of Ludlow - 10 Land Rover’s and 20 years of amazing customer service.
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- SHARKYSHARKS
- Member Since: 11 Oct 2017
- Location: Oldham
- Posts: 159
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Simon I wouldn’t bother with LR assisT claim as they won’t be arsed if it’s not a massive job and they are going to make loads of legal fees for themselves off the third party 😳
SWMBO had a scrape down the door couple of weeks ago so I rang them spent 30 mins giving all the info and they never rang me back
Just go on the LR site and pick an approved body shop and they will fit as they should using LR standards
I took mine to Williams BMW in Manchester which is the same group as Williams LR but the thing is you only get a group A loaner so we’ve got a Fiesta
Good luck with the repair
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- simonh
- Member Since: 02 Apr 2017
- Location: Shropshire
- Posts: 1002
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Thanks 👍🏻
I ended up dealing via NFU who have always been great at looking after me. Nominated Shukers my local (and brilliant) dealer as the approved repair centre. They dropped everything to come out and assess the damage. Even noticed things I’d missed like a scratch on the drivers window the wing mirror had made when it hit it. Took my policy number and will speak direct to the local NFU to start the process.
Velar HSE D240 - MY19
Served by the excellent Shukers Land Rover of Ludlow - 10 Land Rover’s and 20 years of amazing customer service.
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- SHARKYSHARKS
- Member Since: 11 Oct 2017
- Location: Oldham
- Posts: 159
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I’m with NFU as well great company to deal with the policy isn’t the cheapest but you get what you pay for
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- simonh
- Member Since: 02 Apr 2017
- Location: Shropshire
- Posts: 1002
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Agree. Used them for nearly 20 years now.
Velar HSE D240 - MY19
Served by the excellent Shukers Land Rover of Ludlow - 10 Land Rover’s and 20 years of amazing customer service.
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- chicken george
- Member Since: 31 Mar 2018
- Location: N. Yorks
- Posts: 51
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Always used nfu. Shame car claims are now through a call centre not local branch. The nfu difference they pay not argue.
Kids left ipad behind on holiday. I rang nfu, but had no reciept for ipad. They said find a pic of someone using the ipad. Searched through phone found a pic. They paid next day.
I dont claim often so I think there is mutual trust.
Chicken George, Land Rover owner for decades , and proud buyer of British products.
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- simonh
- Member Since: 02 Apr 2017
- Location: Shropshire
- Posts: 1002
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Yes they are very good.
Velar HSE D240 - MY19
Served by the excellent Shukers Land Rover of Ludlow - 10 Land Rover’s and 20 years of amazing customer service.
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