Discovery 2017

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  • Trevorb1
    Member Since: 08 Jan 2018
    Location: Nuneaton
    Posts: 96
    United Kingdom 
    2018 Discovery Td6 SE Corris Grey

    Road Runner, contact Land rover Customer Experience Centre, as that is not what my understanding of the wording on bulletin N377.

    18My V6D SE Corris Grey, Privacy Glass & Electrically Deployable Towbar
  • winger
    Member Since: 19 Mar 2017
    Location: Somerset
    Posts: 203
    United Kingdom 
    2017 Discovery Td6 HSE Aintree Green

    Road Runner 2017 wrote:
    Just reading my emails now, and this is the reply from the dealer this afternoon. Aaaarrrggghhh Banging Head Banging Head Banging Head



    Buy a one hour subscription to TOPIx and print off N377!
  • Road Runner 2017
    Member Since: 14 Jan 2017
    Location: Scotland
    Posts: 1717
    Scotland 
    2018 Discovery Si6 HSE Lux Santorini Black

    Trevorb1 and Winger, thanks guys Thumbs Up

    Just rang customer services who have looked at Topix, and said it is free with the 19B update. It should already be installed in the car. (I will have a look tonight once the Mrs is back from work).

    They are trying to get in contact with my dealer and query why they are adamant in charging me for it, even though its FOC?

    So fed up, as its now turning into a complete and utter farce, and a waste of time. Am seriously questioning if its worth the hassle as at this rate will have a new car in 18 months time, and am seriously thinking of leaving the brand for good now.

    If they can't get something as simple as this sorted, then I don't have any faith when it comes to them servicing the car.

    More interested in leaving the dash cams disconnected, with the wires hanging loosely and not even having the decency to reconnect them.

    If that's the level of sloppy workmanship, I dread to think about the number bolts they have forgotton too tighten properly.

    Rant over Victor Meldrew Censored

    MY17 First Edition - 3L Diesel Td6 - Farallon Black. Roof rails, side steps, privacy glass,
    door side mouldings, fixed multiheight towbar, mudflaps.
  • Road Runner 2017
    Member Since: 14 Jan 2017
    Location: Scotland
    Posts: 1717
    Scotland 
    2018 Discovery Si6 HSE Lux Santorini Black

    Mrs sent the photos below during her lunch break today. Mysteriously the apple and android tiles have both appeared now after the phone call I made this morning to LR Customer Care, who then phoned the dealer.

    Email also received from LR Customer Centre saying that the dealer won't charge for the apple carplay.

    I dont even think LR Customer Centre know what's going on, as even the person I spoke to said it's part of the 19B smartphone pack.

    Not had an email from the dealer, so am waiting in anticipation to see what they are going to do.

    Are they going to take the car back and reinstall it??

    My only gripe is that they were adamant that it was not a FOC update, and if so would they have charged me, as I had no proof beforehand Rolling Eyes


    Last edited by Road Runner 2017 on 11th Oct 2019 9:27 pm. Edited 2 times in total

    MY17 First Edition - 3L Diesel Td6 - Farallon Black. Roof rails, side steps, privacy glass,
    door side mouldings, fixed multiheight towbar, mudflaps.
  • Road Runner 2017
    Member Since: 14 Jan 2017
    Location: Scotland
    Posts: 1717
    Scotland 
    2018 Discovery Si6 HSE Lux Santorini Black





    Last edited by Road Runner 2017 on 11th Oct 2019 9:37 pm. Edited 2 times in total

    MY17 First Edition - 3L Diesel Td6 - Farallon Black. Roof rails, side steps, privacy glass,
    door side mouldings, fixed multiheight towbar, mudflaps.
  • Road Runner 2017
    Member Since: 14 Jan 2017
    Location: Scotland
    Posts: 1717
    Scotland 
    2018 Discovery Si6 HSE Lux Santorini Black




    Last edited by Road Runner 2017 on 11th Oct 2019 9:39 pm. Edited 2 times in total

    MY17 First Edition - 3L Diesel Td6 - Farallon Black. Roof rails, side steps, privacy glass,
    door side mouldings, fixed multiheight towbar, mudflaps.
  • jimbg
    Member Since: 23 Jun 2016
    Location: Devon
    Posts: 1148
    United Kingdom 
    2017 Discovery Td6 HSE Silicon Silver

    Enough, enough we get it!! Rolling with laughter Rolling with laughter
  • Road Runner 2017
    Member Since: 14 Jan 2017
    Location: Scotland
    Posts: 1717
    Scotland 
    2018 Discovery Si6 HSE Lux Santorini Black

    Jimbg, I have the patience of a saint, but this episode of the Keystone Cops has really peeved me off, as just being going around in circles.

    I just don't want anyone else going through all the rigmarole and time wasting that I have endured over this last week.

    MY17 First Edition - 3L Diesel Td6 - Farallon Black. Roof rails, side steps, privacy glass,
    door side mouldings, fixed multiheight towbar, mudflaps.
  • jimbg
    Member Since: 23 Jun 2016
    Location: Devon
    Posts: 1148
    United Kingdom 
    2017 Discovery Td6 HSE Silicon Silver

    Sorry I was referring to the 3 identical posts that have now disappeared and become one now. Thumbs Up
  • Road Runner 2017
    Member Since: 14 Jan 2017
    Location: Scotland
    Posts: 1717
    Scotland 
    2018 Discovery Si6 HSE Lux Santorini Black

    No need to apologise Jimbg. I assumed you were on about my novel length rant Laughing

    It's me who should be apologising, to everyone, who are probably sick to the back teeth of my rants and long posts.

    However if 1 person benefits on here, then I think its been worthwhile Thumbs Up

    (I see Telstone is also getting shafted to the tune of £250 for the supposed free update) Shocked

    I only realised afterwards, that you were referring to the duplicate posts, so I just ended up putting up the photos the Mrs sent yesterday where the duplicate posts were. I don't know how I ended up posting it 3 times Rolling Eyes

    I am guessing that the apple carplay has now affected my phone and causing the duplicate issues Rolling with laughter

    MY17 First Edition - 3L Diesel Td6 - Farallon Black. Roof rails, side steps, privacy glass,
    door side mouldings, fixed multiheight towbar, mudflaps.
  • mordred1973
    Member Since: 08 Jan 2019
    Location: Northamptonshire
    Posts: 375
    United Kingdom 
    2017 Discovery Td6 HSE Fuji White

    All this is making me think I'll stick with the version i have 18 something and not book in for the SOTA to be turned on.

    It is a trauma every time i soeak to a dealer let alone have to visit.

    2017 HSE Td6 with Capability plus pack, wade sensing, parking heater, armest fridge, head up display and surround cameras, 4 zone climate, black pack, privacy glass, adaptive headlamps, intelligent seat fold, deployable tow bar, side steps.
  • Road Runner 2017
    Member Since: 14 Jan 2017
    Location: Scotland
    Posts: 1717
    Scotland 
    2018 Discovery Si6 HSE Lux Santorini Black

    It's coronory inducing tbh. At this rate I won't even see the big four zero Sad

    In comparison my own car dealer is such an enjoyable chilled out relaxing experience Very Happy

    MY17 First Edition - 3L Diesel Td6 - Farallon Black. Roof rails, side steps, privacy glass,
    door side mouldings, fixed multiheight towbar, mudflaps.
  • Telstone
    Member Since: 10 Sep 2017
    Location: Shropshire
    Posts: 24
    United Kingdom 
    2017 Discovery Sd4 (240) HSE Santorini Black

    Car booked in with the dealer tomorrow for in control delays/fails - see how I get on,I have also mailed L/R customer service just had a reply asking for VIN number.
  • graemesmith1960
    Member Since: 30 Apr 2018
    Location: South Ayrshire
    Posts: 78
    Scotland 

    I had SOTA enabled a month or so ago when on 18 something. A day or so later it popped up saying 19A was available and I let it install that.

    Shortly after I had the Smartphone Pack installed (paid for). All went well apart from my Data usage going through the roof but that's another thread.

    Now it refuses to go past 19A, keeps telling me its up to date? I've been checking it for days.

    I still think there is a lot of confusion surrounding the Smartphone pack not helped by ambiguous emails. Some of them read that 19B is a free upgrade (no surprise there) and if you already have the Smartphone pack then it gets upgraded at the same time. Other emails suggest its part of 19B - which it actually is to be fair, but it might not get activated unless you pay!

    2019 Sd6 HSE Corris Grey
  • Trevorb1
    Member Since: 08 Jan 2018
    Location: Nuneaton
    Posts: 96
    United Kingdom 
    2018 Discovery Td6 SE Corris Grey

    Smartphone pack is free with the 19b upgrade, if you've already paid for it, ask for a goodwill gesture from the dealer, if they wont play ball contact the Customer Experience Centre about a refund.

    18My V6D SE Corris Grey, Privacy Glass & Electrically Deployable Towbar
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