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- johnmcg
- Member Since: 18 Dec 2017
- Location: Glasgow
- Posts: 4
No Sound, volume won't adjust
Hi just picked up a 2019 HSE Luxury from a LR dealer near Leeds yesterday. It is an approved used car. Firstly the preparation on the car was below expectation, I clean the car better on a Sunday myself. However, the main issue is that I was 20 miles into the journey home before I realised that the radio/sat nav/phone volume doesn't work. It is stuck at 2 and the control on the steering wheel and on the dash will not increase it. I emailed the dealer last night to ask if a technician could call me about it (is there a way to reset etc...) The sales guy emails back to say he is not in until Friday and will ask someone to do that, no apology ...
I have phoned the local dealers and the quickest I can get it in to be looked at is 14th Sept.
Anyone have any ideas as to the problem. If I disconnect the battery to fully power down, will I have other issues?
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- mb1
- Member Since: 11 Feb 2020
- Location: Atlanta
- Posts: 5
Occasionally mine goes out and you can press the media power button twice and it works again. Can’t tell if you’ve tried that or just turning vol but it might work
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- johnmcg
- Member Since: 18 Dec 2017
- Location: Glasgow
- Posts: 4
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thanks for the reply. That doesn't work. I have disconnected the battery for an hour to power it fully down and nothing has worked. Guess its sitting tight until the dealer can take a look.
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- simonh
- Member Since: 02 Apr 2017
- Location: Shropshire
- Posts: 1002
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If you can update the IMC software this might help you!
Trevorb1 wrote:
With 20A I had a number of instances where the audio module didn't fire up for the whole ignition cycle, no audio from media or parking sensors and volume control did nothing, so far, since updating to 20B, has been OK (fingers crossed)
The D5 needs Over The Air Software (OTA) updates enabled and you can check in Settings > All Settings > Software Updates. Then ‘Check for Updates’.
What version do you currently have? S19x or S20x?
Velar HSE D240 - MY19
Served by the excellent Shukers Land Rover of Ludlow - 10 Land Rover’s and 20 years of amazing customer service.
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- bammmy
- Member Since: 29 Jul 2018
- Location: The Scottish Highlands.
- Posts: 146
Re: No Sound, volume won't adjust
johnmcg wrote:
Hi just picked up a 2019 HSE Luxury from a LR dealer near Leeds yesterday. It is an approved used car. Firstly the preparation on the car was below expectation, I clean the car better on a Sunday myself. However, the main issue is that I was 20 miles into the journey home before I realised that the radio/sat nav/phone volume doesn't work. It is stuck at 2 and the control on the steering wheel and on the dash will not increase it. I emailed the dealer last night to ask if a technician could call me about it (is there a way to reset etc...) The sales guy emails back to say he is not in until Friday and will ask someone to do that, no apology ...
I have phoned the local dealers and the quickest I can get it in to be looked at is 14th Sept.
Anyone have any ideas as to the problem. If I disconnect the battery to fully power down, will I have other issues?
Me personally I wouldn’t wait I would be on the dealers doorsteps right now. Ask about who did
the PDI😳
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