Discovery 2017

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  • Phil B
    Member Since: 04 Jan 2017
    Location: Bucks
    Posts: 110
    United Kingdom 
    2017 Discovery Td6 HSE Lux Aruba

    2017 MY CarPlay mind of its own

    Dear All

    Was lucky to get CarPlay retrofitted via SW update to my Apr 2017 D5 but is seems to have developed a mind of its own. Some days it launches, others it doesn’t. Some days I can stop for fuel happily using Waze on CarPlay and when I return to my vehicle to continue my journey cannot launch CarPlay at all. I’ve tried restarting the phone/the car, plugging in with the apps launched/without, etc - every possible combo but to no avail. It just seems random. Anyone else experienced this? Any ideas, good folk of the forum?


    Phil
    Mar 2017 HSE Luxury,
    Dynamic Pack - Aruba
    18th Jan 2022 11:48 pm
  • HHCG1100
    Member Since: 02 May 2021
    Location: Hamburg
    Posts: 23
    Germany 
    2019 Discovery SDV6 HSE Carpathian Grey

    Same thing with my 2019 HSE, since the infotainment software update last May. It actually is annoying. They promised another update for October last year, but that still is not available. I was in contact with my dealer and with LR, nothing they can do, as they say, There are more crazy behaviours, actually. No sound on Waze and TomTom, the media source changes from Dab+ to Carplay with no reason, can be put back, but it took me months to find out why suddenly despite the radio still being on it had no sound anymore. Carplay also switches the phone loudspeaker system on and off with no reason, the OEM navigation does not allow to modify the sound level, and so on. It is a mess.

    I think that in the USA they got an update in November. I read that on a different forum. Look here: https://landroverforums.com/forum/new-disc...a-109332/. But no mention of this in Europe. Censored

    Christian
    D4 SDV6 SE / 2014-09 / Corinthian Grey / sold.
    D5 SD6 HSE / 2019-08 / Carpathian Grey, Black Pack, Ebony.
    19th Jan 2022 11:07 am
  • Darras
    Member Since: 16 May 2020
    Location: Newcastle
    Posts: 764
    United Kingdom 

    Yep, I’ve had problems with CarPlay on the odd occasion I use it. Seems to work better if you manually pick it from source in the infotainment screen rather than let it do it automatically. I’ve certainly had it jam and done that and it will work, but as I said, I don’t really use it.
    19th Jan 2022 12:56 pm
  • HHCG1100
    Member Since: 02 May 2021
    Location: Hamburg
    Posts: 23
    Germany 
    2019 Discovery SDV6 HSE Carpathian Grey

    Well I mostly use it for TomTom or Waze Navigation. 2 reasons: 1) in Germany the LR Navigation does not show speed cameras, 2) it does not allow to switch off or change the sound level. I hate it to be shouted at all the time with comments about how I should drive.
    So it kind of helps that Carplay does not offer any sound from the Carplay apps ... Rolling with laughter
    D4 SDV6 SE / 2014-09 / Corinthian Grey / sold.
    D5 SD6 HSE / 2019-08 / Carpathian Grey, Black Pack, Ebony.
    19th Jan 2022 1:03 pm
  • Phil B
    Member Since: 04 Jan 2017
    Location: Bucks
    Posts: 110
    United Kingdom 
    2017 Discovery Td6 HSE Lux Aruba

    Thanks, Christian - that's pretty bloody annoying. I was enticed to go and do a launch event at JLR Solihull for the new FFRR and have been telling my wife ever since that if I mention buying another JLR product, she is authorised to lock me up until I see sense. These little things are just so frustrating and ruin the user experience.
    Mar 2017 HSE Luxury,
    Dynamic Pack - Aruba
    19th Jan 2022 5:14 pm
  • HHCG1100
    Member Since: 02 May 2021
    Location: Hamburg
    Posts: 23
    Germany 
    2019 Discovery SDV6 HSE Carpathian Grey

    Yes correct. Sometimes I think I should have kept my 2014 D4. I sold that at 135 Tkm as I was nervous the engine might collapse, and other expensive things might require replacement. The D4 had an even much worse infotainment - with the advantage, kind of, that this was so bad that I never used it at all. The radio was working fine, the navigation was useless and on 1990 technology level, so I had an external on-the-windscreen TomTom which was a good solution. Not perfect, but it worked acceptably. This actually was less frustrating than the situation now where I use Carplay in the D5 - and get demotivated as soon as I use it.

    Thumbs Up

    Christian


    Last edited by HHCG1100 on 20th Jan 2022 12:30 am. Edited 2 times in total
    D4 SDV6 SE / 2014-09 / Corinthian Grey / sold.
    D5 SD6 HSE / 2019-08 / Carpathian Grey, Black Pack, Ebony.
    19th Jan 2022 6:14 pm
  • Scottlw
    Member Since: 28 Sep 2020
    Location: UK
    Posts: 10
    United Kingdom 
    2018 Discovery TDV6 HSE Lux Indus Silver

    HHCG1100 wrote:
    Same thing with my 2019 HSE, since the infotainment software update last May. It actually is annoying. They promised another update for October last year, but that still is not available. I was in contact with my dealer and with LR, nothing they can do, as they say, There are more crazy behaviours, actually. No sound on Waze and TomTom, the media source changes from Dab+ to Carplay with no reason, can be put back, but it took me months to find out why suddenly despite the radio still being on it had no sound anymore. Carplay also switches the phone loudspeaker system on and off with no reason, the OEM navigation does not allow to modify the sound level, and so on. It is a mess.

    I think that in the USA they got an update in November. I read that on a different forum. Look here: https://landroverforums.com/forum/new-disc...a-109332/. But no mention of this in Europe. Censored

    Christian


    I had the same volume issue but an update that appeared mid december fixed the no sound from TomTom.
    19th Jan 2022 7:05 pm
  • HHCG1100
    Member Since: 02 May 2021
    Location: Hamburg
    Posts: 23
    Germany 
    2019 Discovery SDV6 HSE Carpathian Grey

    Oh really? Where did you get that? My car tells me "software up to date", last tested yesterday - and I have the promise from my dealer that they will call me as soon as they see some movement (but no call). Maybe I should give them another reminder ... ? Thanks anyway!
    Thumbs Up
    D4 SDV6 SE / 2014-09 / Corinthian Grey / sold.
    D5 SD6 HSE / 2019-08 / Carpathian Grey, Black Pack, Ebony.
    19th Jan 2022 7:15 pm
  • Scottlw
    Member Since: 28 Sep 2020
    Location: UK
    Posts: 10
    United Kingdom 
    2018 Discovery TDV6 HSE Lux Indus Silver

    It just came up on the car that an update was available. I will check what the new version number is once the car is here. I did keep getting "no update available" when i questioned the dealers it needed a whole new module or something similar.


    Last edited by Scottlw on 20th Jan 2022 7:51 am. Edited 1 time in total
    19th Jan 2022 7:21 pm
  • HHCG1100
    Member Since: 02 May 2021
    Location: Hamburg
    Posts: 23
    Germany 
    2019 Discovery SDV6 HSE Carpathian Grey

    Thanks, good info. I just sent them an email. Will report here, if and as info becomes available.
    D4 SDV6 SE / 2014-09 / Corinthian Grey / sold.
    D5 SD6 HSE / 2019-08 / Carpathian Grey, Black Pack, Ebony.
    19th Jan 2022 7:43 pm
  • HHCG1100
    Member Since: 02 May 2021
    Location: Hamburg
    Posts: 23
    Germany 
    2019 Discovery SDV6 HSE Carpathian Grey

    Wow. My LR dealer came back to me after having received my email. He confirmed that there is an infotainment software update available now. He said he has moved my car up in the waiting queue, and he thinks that it should automatically find the update around 11:00 today.

    So I will try to update around lunchtime, and I will report again then.

    Question Shocked Idea Exclamation

    Christian
    D4 SDV6 SE / 2014-09 / Corinthian Grey / sold.
    D5 SD6 HSE / 2019-08 / Carpathian Grey, Black Pack, Ebony.
    20th Jan 2022 9:30 am
  • HHCG1100
    Member Since: 02 May 2021
    Location: Hamburg
    Posts: 23
    Germany 
    2019 Discovery SDV6 HSE Carpathian Grey

    Update found and done. That clearly means that LR dealers can influence the time (waiting queue position) for the car to update infotainment software. Good to know. Thanks again for the info, scottlw. Very helpful.
    Thumbs Up









    D4 SDV6 SE / 2014-09 / Corinthian Grey / sold.
    D5 SD6 HSE / 2019-08 / Carpathian Grey, Black Pack, Ebony.
    20th Jan 2022 12:47 pm
  • Darras
    Member Since: 16 May 2020
    Location: Newcastle
    Posts: 764
    United Kingdom 

    To be honest, I’ve had this update since November last year. My car is on auto updates. It’s got nothing to do with the dealership queue jumping you. Sorry, but if they said that, they are blowing the preverbal smoke up your rear end.



    20th Jan 2022 1:03 pm
  • HHCG1100
    Member Since: 02 May 2021
    Location: Hamburg
    Posts: 23
    Germany 
    2019 Discovery SDV6 HSE Carpathian Grey

    Well, yesterday evening I checked and there was no update available. At 08:00 pm I emailed to the dealer, got an answer this morning 08:00 am, saying he has moved the car up in the waiting queue, he expects the car should find the update from around 10:00 am on. I started the engine at 12:30, the car found the update by itself, and on we went. To me that seems to say quite clearly that he did move the car position. Would be very unlikely that this happens by chance in the way it did happen. Looking at your update date, my car has been in this queue for not less than 6 or 7 weeks. And then, just by chance, it gets an update one hour later than the dealer said it would get it? Can't believe this is what happened. ... this at least is my understanding.


    Last edited by HHCG1100 on 20th Jan 2022 1:51 pm. Edited 1 time in total
    D4 SDV6 SE / 2014-09 / Corinthian Grey / sold.
    D5 SD6 HSE / 2019-08 / Carpathian Grey, Black Pack, Ebony.
    20th Jan 2022 1:15 pm
  • HHCG1100
    Member Since: 02 May 2021
    Location: Hamburg
    Posts: 23
    Germany 
    2019 Discovery SDV6 HSE Carpathian Grey

    Sorry for the German language - here is the email.



    D4 SDV6 SE / 2014-09 / Corinthian Grey / sold.
    D5 SD6 HSE / 2019-08 / Carpathian Grey, Black Pack, Ebony.
    20th Jan 2022 1:22 pm
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