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- Sacimiddx
- Member Since: 24 Sep 2016
- Location: Winchester
- Posts: 68
Sorry to hear of issues a right proctologist soup
All a bit disconcerting
Little is 'new' as so much found in RRS2 and FFRR
I had problems with early D4's always sensor issues. Told they shut everything down just in case LR end up with bigger warranty costs
Still 150 miles in for me and all ok so far - but boy the dealers aren't up to premium vehicle scratch IMHO
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- winger
- Member Since: 19 Mar 2017
- Location: Somerset
- Posts: 205
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TheDoc wrote:
Asked me if we had bought supermarket fuel as that might not suit the Discovery. The answer was no, we use the local Shell garage but surely the car can run on supermarket
That is beyond belief. I think it would be worth naming the dealer. If that is the sort of thing they ask, and they send you home having "cleared faults" I'd not want to be trusting them in future.
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- TheDoc
- Member Since: 22 Feb 2017
- Location: Cardiff
- Posts: 128
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Let's just say they're LR's biggest dealer group and they have 3 in South Wales
When I'm not in the operating theatre, I'm mountain biking, spending time with my family, running and socialising. I have a Discovery 5 HSE Lux with pretty much every option ticked. This is my first ever Land Rover. Been a rocky road with regards to reliability but we're getting there.
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- J77
- Member Since: 07 Jun 2016
- Location: Fife
- Posts: 1008
Supermarket fuel makes no difference as my first tankful was Tescos finest provided by the dealer, which is where they fill all cars up. The dealer should be shot. Their name wouldn't end in 'stone' by any chance, John Clarke motor group bought all the Scottish branches, I never had any problems but I know a few who did, a lot better under their new ownership.
18MY Velar R-Dynamic SE D240 Fuji White
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- winger
- Member Since: 19 Mar 2017
- Location: Somerset
- Posts: 205
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TheDoc wrote:
Let's just say they're LR's biggest dealer group and they have 3 in South Wales
Stratstones......says it all
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- TheDoc
- Member Since: 22 Feb 2017
- Location: Cardiff
- Posts: 128
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They seem to swap a lot of staff around their different branches. The one guy was in their Vauxhall branch as a service advisor then switched to LR as service manager.
We always had our BMW's from Dick Lovett group and they were great. The Porsche centre is owned by the same people.
They're building a LR dealership near Bath soon. Will probably be worth making the trek there.
Courtesy car has shown up so that's a start.
When I'm not in the operating theatre, I'm mountain biking, spending time with my family, running and socialising. I have a Discovery 5 HSE Lux with pretty much every option ticked. This is my first ever Land Rover. Been a rocky road with regards to reliability but we're getting there.
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- winger
- Member Since: 19 Mar 2017
- Location: Somerset
- Posts: 205
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The real key is to find a dealer where the skill is in service not sales!
Whilst the D5 is a new vehicle, as has been mentioned elsewhere, many of the component parts and systems are tried and tested on other models. I'd hope very much that your car's affliction is quite straightforward to resolve - probably one weak link in the command chain, such as a sensor, that is causing grief.
I've driven Land Rover vehicles as my main motor for over thirty years. My first, a Range Rover, stopped in a cloud of smoke in County Cork after only 600 miles. Whilst it ended up needed an entire replacement wiring loom, the fault was an earth wire on clamp on the back of the engine block that had been snagged and the insulation broken - eventually it shorted. The early D3 was problematic, and even my most recent D4 didn't like the DEF fluid quality and gave up the ghost - that was simply a software calibration fix.
Get Stratstones to provide you with details of all the fault codes they find on the vehicle. Many will probably be irrelevant and non-critical; some, though, will be very informative. Just clearing these and hoping for the best is no different from you opening someone up, having a look and then deciding the close up again without doing what needs doing!
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- TheDoc
- Member Since: 22 Feb 2017
- Location: Cardiff
- Posts: 128
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I'm swapping the Q5 in at 10 tomorrow so will call back at the dealers on my way home to speak to them face to face.
You're right, I don't think my 'customers' would be so understanding if I was as haphazard as these guys.
When I'm not in the operating theatre, I'm mountain biking, spending time with my family, running and socialising. I have a Discovery 5 HSE Lux with pretty much every option ticked. This is my first ever Land Rover. Been a rocky road with regards to reliability but we're getting there.
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- Road Runner 2017
- Member Since: 14 Jan 2017
- Location: Scotland
- Posts: 2010
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TheDoc wrote:
Well here's a contrast........
I just called the LR dealer to see what's happening, they are trying to get me a courtesy car from another branch as all of theirs are out at the moment. Asked me if we had bought supermarket fuel as that might not suit the Discovery. The answer was no, we use the local Shell garage but surely the car can run on supermarket fuel. Anyway, they will let me know as soon as they can.
While on the phone to them, I had a voicemail from the Porsche dealer, so I called them back. A courtesy call to check everything was ok for collection tomorrow of the Macan to replace the Q5. I explained the problem I had been having with LR. Straightaway they offered to deliver the Macan to me tonight if I needed them to and I was told that my p/ex could stay with me for another week without charge or penalty if it helped. I think LR could take a leaf out of their book!
I agree Doc, Porsche are bending over backwards too accommodate you. Pity as LR are just worried about taking your hard earned cash and dont give a damn about what happens afterwards 😞
Sad but true am afraid 😢
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- Craigp
- Member Since: 10 Nov 2016
- Location: Hull
- Posts: 690
I hear a lot about supermarket fuel. I used to occasionally work nr a refinery and they were tankers from all different companies filling from the same tanks. I was told that shall we say premium brands had there secret formula which the driver added to the load. But the fuel was basically the same.
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- Road Runner 2017
- Member Since: 14 Jan 2017
- Location: Scotland
- Posts: 2010
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Shell and BP have additives which help clean the carbon deposit build up in the engine. It's akin too having a chimney sweep clean your chimney flue. Hence you are paying extra for the fuel. Plus your not going too loose valuable BHP nowhere nearly as quick if you used Supermarket fuel.
Supermarket fuel has no engine cleaning additives as far as am aware, hence it's cheaper, plus the carbon deposits will build up far quicker due too the lack of cleansing additives. Supermarket fueI seems too guzzle away far quicker than branded fuel, as I tested this on the works van. So it's false economy, as the few penny's per litre your saving, your better of getting branded fuel, which gives you more mpg. I always filled my car up with Shell Optimax as the engine is high performance so I need a higher octane fuel too sustain the engines requirements. I have tried using normal octane fuel, when I had the loan car and the car became sluggish and spluttered and was jittering along (pinking).
You may remember about 10 years ago Tesco sold contaminated fuel which cost them thousands too replace the knackered fuel pumps which resulted from this. Was £350 odd per car if I remember correctly.
If you think about it the fuel tankers are coming from the likes of China. Takes about 4 weeks too reach the UK mainland. Coming from a warm country too a cold one like this causes issues. Inside the tanks you will get moisture droplets forming due too the condensation which will fall and mix into the tank. Also rust forms as well inside the tank etc etc. All this mixing up with the fuel. It's a recipe for disaster if you ask me. Plus I never used Supermarket fuel ever. Plus how can you tell what the condition of the tanks internals are like? My advice is always go too a branded supplier
Last edited by Road Runner 2017 on 21st Apr 2017 11:47 am. Edited 1 time in total
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- neilk
- Member Since: 12 Aug 2016
- Location: Wokingham
- Posts: 137
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RoadRunner - You are right on the additives being the difference but the base fuel they supply comes
From exactly the same refineries and distribution centres in the U.K. They certainly don't ship refined product from around the world (China is not oil rich) and the contamination issue during shipment is not the case even if they did (it is the crude they ship in tankers and they locally refine it) and all of the majors source their
Oil globally. Many of them are shared fields and joint venture produced so often come from exactly the same sources and refined in the same facilities, with additives being the only difference and empirical evidence of benefit is scarce. Bottom line I am afraid is the choice of fuel is 99% marketing when it comes to benefits of branded versus none. Higher octane is a different story but again that is a standardised measurable difference and the brand makes no difference it is either higher octane or not.
On the contamination issue many branded forecourts are franchised and I would say maintenance is in some cases going to be better in a large supermarket than a struggling independent but either way the brand over the sign is not going to make a huge difference.
Largely just an excuse to avoid blame for poor quality from the dealers.
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- stuart_f
- Member Since: 06 Nov 2016
- Location: Aylesbury
- Posts: 133
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Road Runner 2017 wrote:
Supermarket fuel has no engine cleaning additives as far as am aware, hence it's cheaper,
Might have been true 20 years ago but not anymore.
Quote:
All our fuels are refined on our behalf with performance additives and detergents designed to clean and protect your engine. We have three main grades of fuel, Tesco Unleaded, Tesco Diesel and Tesco Momentum99 Super Unleaded.
Source: https://www.tescopfs.com/
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- ken
- Member Since: 27 Apr 2016
- Location: UK-Germany
- Posts: 93
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Additives No Additives I don't know how ever I run a fleet of 1400 units and the one defining fact is that 100% of our fuel related issues (Save for mis-fuels) have been associated with a cheaper fuelling site(s) its a fact simple as that. So we took the move to change from a All Points card to a Main supplier card and its eliminated the Fuel issues in one fell swoop
Your car your choice
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- TheDoc
- Member Since: 22 Feb 2017
- Location: Cardiff
- Posts: 128
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I remember not being able to start the mower once after the winter break and the guy said that the supermarket fuel degrades more quickly. However, my car has only ever had Shell.
Collected the Macan, Flowers for my Wife, toys for the kids and a bottle of Champagne for me. Very impressed but it would be very easy to lose your licence in this car.
Called in at the LR dealer and they hadn't managed to look at my car yet so no further forward. We're going to London for the weekend so we'll put the miles on their 2.0d Range Rover Sport instead of the new one.
When I'm not in the operating theatre, I'm mountain biking, spending time with my family, running and socialising. I have a Discovery 5 HSE Lux with pretty much every option ticked. This is my first ever Land Rover. Been a rocky road with regards to reliability but we're getting there.
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