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- Labbix
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- LukasW
- Member Since: 01 Oct 2017
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So hit 'Oil service in 0 km' for the second time at about 17000 km (10536 mi).
The car requested its first early oil service this June at about 8500 km (5283 mi), the dealer's reply was no worries, just a SW problem, applied a patch (took about 15 min only!), upon insisting what patch (no field actions on topix at the time for the VIN) the technician admitted, the patch had been withdrawn by LR in the meantime, but he was still able to apply it anyway (don't remember if N025 or N118). The result: 'the oil service due in 26000 km' in the instrument cluster. So the "patch" turned out to be most likely a mere counter reset.
Btw the technician issued no receipt on what had been done as 'everything is in the digital log'.
I left very unconvinced and full of suspicion that only grew stronger later.
Despite the initially promising slow pace of the countdown, the counter went on its second plunge to 0 at about 3:1 - 4:1 pace relative to the actual distance travelled shortly.
In late August the car was to do an about 3500 km long roundtrip to sw France (mostly motorways), as the counter might well hit 0 again during the trip, as precaution I contacted the service, the reply was: no need to worry, just a SW problem, just drive with 0 for as many kms as you need.
The counter reached 0 shortly after the trip, motorway driving notwithstanding.
So to the service we go again, the car was due there in September anyway to repair some scratches it got in a minor car park accident, so it was booked there for 4 days. On handover I asked the technician VERY emphatically to look at the oil dillution issue and to give me a convincing answer how the issue can be remedied. At the time the technician still suggested it's surely just a SW issue.
On pickup day I got a call that they did the paintjob, but they may well not be able to finish "the other things" on time because the assigned technician fell sick as did several other technicians, because some sudden epidemy broke out on the premises of the dealership and they are short of people, but no worry it certainly is no big issue, just a sw glitch! As I wasn't content with this proposition (+ restating that I expect a definite answer what they can do about it) the guy I spoke to now agreed they would look at it after all, but need a couple more hours.
A couple more hours later, at handover desk yet another technician: 'sorry, the guy you spoke to earlier today is unfortunately not available atm, here's your car, and sorry we just had time to do the paintjob.'
AN ALL CAPS INTERROGATION ENSUED (I really was p****d off).
Initially the conversation was along the lines of the dead parrot sketch, but after a lot of hesitation the guy finally admitted they know about the issue, it affects many if not all 3.0L diesels (not sure about SDVs though), but they are basically left in the cold by JLR, no info how to deal with it, or whether any patch or any other corrective action is coming or at least worked on, other than to try to convince the customer the problem does not exist, or that HE is the problem (aka driving style), and talk him to pay for the extra oil service, and if he is too assertive to give him the extra oil service for free as a 'courtesy'. That is pretty much as per the JLRP00100 mentioned on this thread. Horrendous.
Honestly, this is what I suspected all the time, but could not believe any sensible company would pursue such an obviously disastrous contingency policy for its own f*ck-up. Even VW cheated the authorities and not its own customers, at least not directly.
I really can't see this ending in any other way than hugely backfiring at JLR in the form of car rejections, class action lawsuits, lost sales due to reputation sinking further etc., unless they come with a real solution quickly!
Btw for the time being this thread should go to "Faults no Fixes" section of the forum.
TLDR: All the techs I spoke to upon realising I know about the issue went into hiding, the poor chap handing the car back over admitted all they can do is to change the oil at your own expense, or at theirs if you press them hard. Known issue, but not admitted officially. No patch coming they were aware of. I'm
off.
Last edited by LukasW on 4th Oct 2018 2:39 pm. Edited 2 times in total -
- Labbix
- Member Since: 05 Mar 2018
- Location: Tanzania
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- DieselRanger
- Member Since: 12 Oct 2017
- Location: God's Country, Colorado
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LukasW wrote:
So hit 'Oil service in 0 km' for the second time at about 17000 km (10536 mi).
[...]
TLDR: All the techs I spoke to upon realising I know about the issue went into hiding, the poor chap handing the car back over admitted all they can do is to change the oil at your own expense, or at theirs if you press them hard. Known issue, but not admitted officially. No patch coming they were aware of. I'm off.
I can't emphasize this enough. LR won't know whether or what the problem is until they are presented with evidence of one in the form of independent oil analysis results from frustrated but educated customers.
Test your oil every time it reaches zero and send them the results.
Either we all end up getting free intermediate oil changes for our warranty period, or it's revealed to be a non-issue that they eventually fix via software. Seems on mine it's the latter, but I think it's still a bit early to tell. -
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