Discovery 2017

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  • pdes
    Member Since: 11 Oct 2016
    Location: Cambridge
    Posts: 233
    United Kingdom 
    2019 Discovery Sd4 (240) HSE Santorini Black

    Problem with Route Planner

    My Route Planner seems to have locked my car into a carpark on the map which I visited months ago. So, with every new route plan, it tries to start from this car park. This problem persists with two Android devices and the Windows app. On the Androids, I have uninstalled and reinstalled on a number of occasions and have cleared memory and cache. The problem also persisted when I rebuilt my phone from a factory reset. Given this and the fact that the problem is also on the web app, I can only assume that there is something amiss with Landrover or Here.

    I have raised a ticket with Landrover Customer Support but after some daft questions they have gone quiet.

    Has anyone else experienced this? Any ideas on a solution?

    Thanks
    D5 HSE SDi6, 2019, Santorini Black, privacy glass, HUD, loads of gizmos!! 😃😃😃
    Series 1, 1953, 86"
    29th Oct 2018 9:07 pm
  • DG
    Member Since: 27 Apr 2016
    Location: Surrey
    Posts: 434
    United Kingdom 
    2018 Discovery Sd4 (240) HSE Fuji White

    Have you looked at the home \ destinations in the web app https://landrover.here.com/index.php#destinations/0

    You can remove any that you don't want
    29th Oct 2018 9:19 pm
  • pdes
    Member Since: 11 Oct 2016
    Location: Cambridge
    Posts: 233
    United Kingdom 
    2019 Discovery Sd4 (240) HSE Santorini Black

    Thanks.

    I can remove it from routes but it is always shown in the car park as my last place parked. I don't see any way of resetting the " last parked" marker.
    D5 HSE SDi6, 2019, Santorini Black, privacy glass, HUD, loads of gizmos!! 😃😃😃
    Series 1, 1953, 86"
    29th Oct 2018 9:32 pm
  • DG
    Member Since: 27 Apr 2016
    Location: Surrey
    Posts: 434
    United Kingdom 
    2018 Discovery Sd4 (240) HSE Fuji White

    Hmmm strange ..have you gone to the destinations tab and checked 'favourites' and 'recent' ?
    29th Oct 2018 9:39 pm
  • simonh
    Member Since: 02 Apr 2017
    Location: Shropshire
    Posts: 1002
    United Kingdom 
    2017 Discovery Sd4 (240) HSE Farallon Black

    Check you are still logged into Live.

    Mine does this randomly and puts my car somewhere it’s not.

    When I check Live it’s not logged in as it’s randomly logged me out.

    Log back in and it fixes it.
    Velar HSE D240 - MY19
    Served by the excellent Shukers Land Rover of Ludlow - 10 Land Rover’s and 20 years of amazing customer service.
    29th Oct 2018 10:31 pm
  • pdes
    Member Since: 11 Oct 2016
    Location: Cambridge
    Posts: 233
    United Kingdom 
    2019 Discovery Sd4 (240) HSE Santorini Black

    Yep, logged in as I have tried to remove the marker from there but to no avail. I suppose my last resort is to see if Here can help.

    Cheers
    D5 HSE SDi6, 2019, Santorini Black, privacy glass, HUD, loads of gizmos!! 😃😃😃
    Series 1, 1953, 86"
    30th Oct 2018 9:02 am
  • ForlornMTL
    Member Since: 14 Jun 2017
    Location: Montreal
    Posts: 145
    Canada 
    2017 Discovery Td6 HSE Lux Firenze Red

    I have had the same issue for over a year now, basically since delivery. And it's always somewhere i would never stop. Like the motorway. I was apparently parked there for a few months but managed to put over 10k kms on it at the same time. I am a magician ! Rolling with laughter

    It's "reset" itself twice. Once, i noticed i had been logged out in the sat nav, logged back in and it was working again.
    Second time, i have no idea how it fixed itself. I logged out and back in to no avail. and one day i tried it again and it had moved me.

    When i first got it i was apparently parked at the dealership for a few weeks.

    It's never worked for me and i believe the issue is with Here seeing as my Remote app always has the correct gps position. 100% of the time. Remote app uses TomTom maps, or so i deduce. If you click on "Legal" at the bottom left corner of the Remote app map on the first page. There is a list of map data copyrights, including Tom Tom.

    I've given up a long time ago.
    2017 HSE Luxury TD6 Dynamic Pack in Firenze Red, Ebony with Pimento Stitch.
    30th Oct 2018 3:46 pm
  • DieselRanger
    Member Since: 12 Oct 2017
    Location: God's Country, Colorado
    Posts: 768
    United States 
    2017 Discovery Td6 HSE Silicon Silver

    Does your remote app pick up the correct location? Or is it the same wrong location as the Route Planner? If the Remote app shows the same wrong location as the Route Planner, then the problem may be with the vehicle. Mine occasionally randomly deactivates its mobile data connection, and I have to go in and re-enable it, then everything works.


    Last edited by DieselRanger on 30th Oct 2018 5:29 pm. Edited 1 time in total
    30th Oct 2018 5:14 pm
  • simonh
    Member Since: 02 Apr 2017
    Location: Shropshire
    Posts: 1002
    United Kingdom 
    2017 Discovery Sd4 (240) HSE Farallon Black

    Remote app uses Apple Maps which contains traffic data from TomTom.

    Live was causing my issues and each time Route Planner left my car many miles away, I found Live was logged out. Logging back in fixed the Route Planner location for my car after the next journey.

    I guess darker forces are at work in the system somewhere?
    Velar HSE D240 - MY19
    Served by the excellent Shukers Land Rover of Ludlow - 10 Land Rover’s and 20 years of amazing customer service.
    30th Oct 2018 5:23 pm
  • simonh
    Member Since: 02 Apr 2017
    Location: Shropshire
    Posts: 1002
    United Kingdom 
    2017 Discovery Sd4 (240) HSE Farallon Black

    pdes wrote:
    Yep, logged in as I have tried to remove the marker from there but to no avail. I suppose my last resort is to see if Here can help.

    Cheers


    Logged into Route Planner or Live ? ie Live Services ?
    Velar HSE D240 - MY19
    Served by the excellent Shukers Land Rover of Ludlow - 10 Land Rover’s and 20 years of amazing customer service.
    30th Oct 2018 5:24 pm
  • jimbg
    Member Since: 23 Jun 2016
    Location: Devon
    Posts: 1472
    United Kingdom 

    I am logged into Live Services and have the same problem. Thumbs Up
    30th Oct 2018 6:28 pm
  • jungle42
    Member Since: 19 Jun 2017
    Location: Luxembourg
    Posts: 44
    Luxembourg 
    2017 Discovery Si6 HSE Lux Corris Grey

    Re: Problem with Route Planner

    pdes wrote:
    My Route Planner seems to have locked my car into a carpark on the map which I visited months ago. So, with every new route plan, it tries to start from this car park. This problem persists with two Android devices and the Windows app. On the Androids, I have uninstalled and reinstalled on a number of occasions and have cleared memory and cache. The problem also persisted when I rebuilt my phone from a factory reset. Given this and the fact that the problem is also on the web app, I can only assume that there is something amiss with Landrover or Here.

    I have raised a ticket with Landrover Customer Support but after some daft questions they have gone quiet.

    Has anyone else experienced this? Any ideas on a solution?

    Thanks


    I had the same issue. What solved it for me, was to log me back in (!) in the navigation tab in ICTP. It somehow logged me out so that my car was presumably parked somewhere in France (on a location I passed during the travel).
    Hope this helps Smile
    MY17 HSE Luxury Corris Grey 3.0 si6 with Black Pack 21 inch
    3rd Nov 2018 7:48 pm
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