Mine updated a week ago , initially there was no media available after the update but since then has been fine. Even better I can now browse music via Bluetooth on my iPhone which had never worked since it updated to iOS13
My 2017 just been in for service today, I asked Service dept if they could update software to latest version (mines currently on 1. They asked if i have rear screens, which i do and the subsequent response is i wouldn't update if i was you, we have loads of issues updating HSE lux models.
This seems crazy to me, the cars 3 years old and they can't reliably update the software, is this a common experience for others?
if its on 18 I think it can only be done by a dealer, its only the latter version that over the air updates. In answer to your question, no they cannot reliably issue a software update. They usually break something different with each update. The shock absorber position in 4x4 info hasn't worked since software 18, even on 20B1 that latest that still doesn't work.
You will very quickly find out, the Sinclair ZX81 had more reliable software than the Disco5.....
My 2017 just been in for service today, I asked Service dept if they could update software to latest version (mines currently on 1. They asked if i have rear screens, which i do and the subsequent response is i wouldn't update if i was you, we have loads of issues updating HSE lux models.
This seems crazy to me, the cars 3 years old and they can't reliably update the software, is this a common experience for others?
Mine is a MY17 HSE Lux which was updated a year ago and now receives ota updates without a problem! I do remember about a year ago, there was a debate around payment as S18 also gave Apple CarPlay and Android Auto. However, the way most of us got this was due to a number of software relayed issues, we needed the upgrade to sort and that included Apple airplay - most dealers were supportive but there were a few that tried it on with forum members. Just find another dealer - I’m on my 3rd dealer in 3 years and found that even different garages within the same dealership network offer varsely different levels of service and capability - it really is down to the chief tech and his / her team in each garage!
I also have a 2017 Lux fully equipped. It was a manager’s car I bought last year with 8000 miles. I took it in 3 weeks ago for the 16000 maintenance. The main complaint was the Infotainment screen goes black before rebooting. The service adviser said they did a software update. It was 18B before and remains 18B after the service. On the way home the screen crashed, again.
Now I’m told they can’t update my car. From what I read on this forum that’s nonsense. I have an invite to call the GM if I have a problem with their service. This dealer appears very busy on Long Island’s North Shore and may be overwhelmed. Next week I plan to call and get some answers.
@Ronbo They told you they can't update your car, or won't update your car? Technology or policy?
The issues with RSE were resolved quite a while ago, I believe, but it does take a few steps. Worth paying for a day's access to Topix to download all the TSBs, especially if it was previously owned. One would expect the dealer would have kept up to date on a manager's demo but in a high volume market who knows.
I spoke to them again yesterday and told them that I want it done as don't want to be driving a car that has software 3 years out of date, its booked in for a weeks time, They have requested i leave it with them for 2 days, they're obviously expecting issues! I will keep you posted.
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. They asked if i have rear screens, which i do and the subsequent response is i wouldn't update if i was you, we have loads of issues updating HSE lux models.
