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- vineetnangia
- Member Since: 20 Aug 2018
- Location: Basingstoke
- Posts: 8
Phase 4 Update - 18C: Apple CarPlay Issue with iPhone XS
Subject: Phase 4 Update - 18C: Apple CarPlay Issue with iPhone XS
Issue
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When we connect apple CarPlay and then pull the cable out to disconnect phone (instead LR icon on CarPlay display). Does anyone of your screen freezes (bricks!) ? and then you connect back again nothing happens
Has anyone had this kind of experience with apple CarPlay ?
Cause
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My new iPhone XS with Landrover Phase 4 Update - 18C causes Infotainment (ICTP) Bricks out when cable is pulled out in between when CarPlay is on screen . It doesn’t happens with iPhone 7 and iPhone 5S with latest iOS version 12.0.1
Has anyone experienced this ?
Anyway I will log a ticket with Topix and iOS Dev team. Mainly fault lies with Apple
Workaround for iPhone XS: None. Shut the car, lock and wait for 5 mins for system to reboot
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- simonh
- Member Since: 02 Apr 2017
- Location: Shropshire
- Posts: 1002
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Sorry but why does the fault lie with Apple?
They are very clear on their developer guidelines. If JLR don’t follow them then they will see issues. Same for any company using another’s API’s. JLR are known to be poor at entertainment software. That’s why ICTP is such a quagmire of issues even after a good few years of trying to get it to work.
Velar HSE D240 - MY19
Served by the excellent Shukers Land Rover of Ludlow - 10 Land Rover’s and 20 years of amazing customer service.
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- jimbg
- Member Since: 23 Jun 2016
- Location: Devon
- Posts: 1472
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Because even Apple are not perfect? Version 12.0.1 fixes their bugs in the initial release.
This could be their problem.
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- vineetnangia
- Member Since: 20 Aug 2018
- Location: Basingstoke
- Posts: 8
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I have contacted the Apple Support, they are clear with their guideline as mentioned by simonh.
Apple simply said on their chat support, they don't have any Land Rover supporting document for CARPLAY! (common what JLR is doing just making luxury cars with no brains!)?
I have tried with iPhone 7 and iPhone 5S, carplay perfectly works and disconnecting the cable while carplay screen is on....no issues with old phones.
i have to admit. JLR are poor in software support.
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- achichon
- Member Since: 30 Nov 2017
- Location: Gibraltar
- Posts: 213
@ vineetnangia a question a bit off subject but i am curious... does you D5 have the digital speedo? if so what does it show when you are running CP and google maps, or Waze, or maps? does it still give u the option to have the nav on the screen? and music? thanks
18MY All-new Discovery HSE SD4 Loire Blue & Black Pack
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- simonh
- Member Since: 02 Apr 2017
- Location: Shropshire
- Posts: 1002
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There is no vehicle specific documentation for CarPlay.
Apple provide a set of API’s for vehicle manufacturers to use to support CarPlay. If the vehicle manufacturer doesn’t adhere to these then that’s not Apple’s fault. Exactly the same for Android Auto.
I’ve used an iPhone 7 Plus, 8, X and XS Max in a Ford Fiesta. All work the same. No issues.
I’d look to JLR for issues perhaps
Velar HSE D240 - MY19
Served by the excellent Shukers Land Rover of Ludlow - 10 Land Rover’s and 20 years of amazing customer service.
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- simonh
- Member Since: 02 Apr 2017
- Location: Shropshire
- Posts: 1002
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jimbg wrote:
Because even Apple are not perfect? Version 12.0.1 fixes their bugs in the initial release.
This could be their problem.
As with any manufacturer they issue point releases to fix bugs. Nothing new here.
Problem is LR have issued many updates to their ICTP and still it’s a mess of bugs. They can’t even get reliable media port connected phones to work for music. The system forgets phones that have previously been paired over Bluetooth many times.
Velar HSE D240 - MY19
Served by the excellent Shukers Land Rover of Ludlow - 10 Land Rover’s and 20 years of amazing customer service.
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- vineetnangia
- Member Since: 20 Aug 2018
- Location: Basingstoke
- Posts: 8
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simonh how we can log this kind of issue with JLR?
I don't want to go to dealer first, they don't know anything.
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- simonh
- Member Since: 02 Apr 2017
- Location: Shropshire
- Posts: 1002
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Simply put. You can’t. JLR seem to be incapable of listening or interacting with their customers. They will never admit an issue. Period.
Look at the Disco Sports B Pillar issue. Not at any time did they admit there’s and issue to customers. They issued 8 versions of their TSB to ‘fix’ the manufacturing fault. It wasn’t until MY18 cars (4 years later) that the fault appears to have gone. Yet they continue to not admit there’s an issue.
They have also steadfastly refuses to admit publicly the oil dilution issues the 2L Ingenium has in the DS. And seemingly so with the 3L D5. Yet a document (internal) clearly states and describes the issue to dealers.
Go figure !
Velar HSE D240 - MY19
Served by the excellent Shukers Land Rover of Ludlow - 10 Land Rover’s and 20 years of amazing customer service.
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- vineetnangia
- Member Since: 20 Aug 2018
- Location: Basingstoke
- Posts: 8
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sent email to lradvice (incontrol support says) i agree with you simonh. But we as customer paid for this beast to get best driving experience and we are in 2018. they should admit their fault.
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- vineetnangia
- Member Since: 20 Aug 2018
- Location: Basingstoke
- Posts: 8
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@achichon: no i don't have digital speedo
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- vineetnangia
- Member Since: 20 Aug 2018
- Location: Basingstoke
- Posts: 8
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simonh wrote:
Simply put. You can’t. JLR seem to be incapable of listening or interacting with their customers. They will never admit an issue. Period.
Look at the Disco Sports B Pillar issue. Not at any time did they admit there’s and issue to customers. They issued 8 versions of their TSB to ‘fix’ the manufacturing fault. It wasn’t until MY18 cars (4 years later) that the fault appears to have gone. Yet they continue to not admit there’s an issue.
They have also steadfastly refuses to admit publicly the oil dilution issues the 2L Ingenium has in the DS. And seemingly so with the 3L D5. Yet a document (internal) clearly states and describes the issue to dealers.
Go figure !
Yes i had the same issue in 2016 with Disco Sport 65 plate - B Pillar Issue. I came from Jaguar XF to 7 seater Disco Sport. now all new Discovery and now realising the bigger is better but these are only beast with no brains (poor technology).
Learnt a lot and now the relationship with my existing dealer are mature enough to make them understand the service level issues. So I will still argue with them why such kind of issues with surrounding smart technology are capable enough and JLR isn't?
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- achichon
- Member Since: 30 Nov 2017
- Location: Gibraltar
- Posts: 213
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Damn it
anyone got a digital speedo and updated to carplay???
vineetnangia wrote:
@achichon: no i don't have digital speedo
18MY All-new Discovery HSE SD4 Loire Blue & Black Pack
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- vineetnangia
- Member Since: 20 Aug 2018
- Location: Basingstoke
- Posts: 8
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simonh wrote:
Simply put. You can’t. JLR seem to be incapable of listening or interacting with their customers. They will never admit an issue. Period.
Look at the Disco Sports B Pillar issue. Not at any time did they admit there’s and issue to customers. They issued 8 versions of their TSB to ‘fix’ the manufacturing fault. It wasn’t until MY18 cars (4 years later) that the fault appears to have gone. Yet they continue to not admit there’s an issue.
They have also steadfastly refuses to admit publicly the oil dilution issues the 2L Ingenium has in the DS. And seemingly so with the 3L D5. Yet a document (internal) clearly states and describes the issue to dealers.
Go figure !
@simonh
*****Update 17 OCT 18******
After toggling between Apple Support and LR Support. I can't find any reason to blame on Phase 4 Update - 18C. This is the system mostly have the bug fixes. This time culprit was Apple iCloud Backup which has been carried along from iPhone 7, iPhone 8 to iPhone XS and Apple Support concluded that iCloud backup has been corrupt which is causing the InControl Touch Pro to freeze and not charginge at second time when un-plug the cable during the operation of CarPlay.
Hence, I have to Restore the iPhone as New Phone and manually add all third party apps one by one.
As a new phone no more issue and enjoying the drive with Apple CarPlay
Next expectation for another stable update for Phase 4 or Phase 5 is "Wireless Apple Carplay" and "Wireless Charging"
ISSUE RESOLVED
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- jimbg
- Member Since: 23 Jun 2016
- Location: Devon
- Posts: 1472
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Ha! ha! LR in the clear for once.
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