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- bammmy
- Member Since: 29 Jul 2018
- Location: The Scottish Highlands.
- Posts: 146
Can’t answer phone using ACP
Hello,
Having problems answering a call whilst using Apple CarPlay. It rings no problem but when swiped to answer cant hear caller, not sure if they can hear me. Phone works well outside of CarPlay. I have a 2019 D5 HSE with 18D software. Any thoughts appreciated.
mark
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- jimbg
- Member Since: 23 Jun 2016
- Location: Devon
- Posts: 1472
Can you not use the steering wheel button?
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- bammmy
- Member Since: 29 Jul 2018
- Location: The Scottish Highlands.
- Posts: 146
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Sadly it’s the same using the steering wheel control 🤬 Aaahhh help😢
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- jimbg
- Member Since: 23 Jun 2016
- Location: Devon
- Posts: 1472
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Mine works but I am on 19A
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- simonh
- Member Since: 02 Apr 2017
- Location: Shropshire
- Posts: 1002
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Re: Can’t answer phone using ACP
bammmy wrote:
Hello,
Having problems answering a call whilst using Apple CarPlay. It rings no problem but when swiped to answer cant hear caller, not sure if they can hear me. Phone works well outside of CarPlay. I have a 2019 D5 HSE with 18D software. Any thoughts appreciated.
mark
I’m having the same issue with 18D.
Can’t hear caller but they can hear me.
If you don’t use ACP and connect iPhone via Bluetooth then it works fine.
Also seeing sat nav voice not being audible if phone using ACP.
Velar HSE D240 - MY19
Served by the excellent Shukers Land Rover of Ludlow - 10 Land Rover’s and 20 years of amazing customer service.
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- IndusD4
- Member Since: 28 Jan 2018
- Location: Sydney
- Posts: 698
I've noticed when connecting via bluetooth that sometimes the phone still plays sound via the phone speaker rather than via the car. Can't be but I think when it does this there's a message on the phone "unlock screen to use accessory". Maybe that is the same for your situation with calls still using the phone internal speaker?
Ron
2016 D4 TDV6
IIDTool BT
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- IndusD4
- Member Since: 28 Jan 2018
- Location: Sydney
- Posts: 698
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Interestingly the first suggestion from Apple is to ensure Siri is on. And googling a bit further someone found that putting the call on hold then untold again makes it work. That person says he does hear the caller when picking up the phone.
2016 D4 TDV6
IIDTool BT
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- simonh
- Member Since: 02 Apr 2017
- Location: Shropshire
- Posts: 1002
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IndusD4 wrote:
I've noticed when connecting via bluetooth that sometimes the phone still plays sound via the phone speaker rather than via the car. Can't be but I think when it does this there's a message on the phone "unlock screen to use accessory". Maybe that is the same for your situation with calls still using the phone internal speaker?
Ron
I get no sound at all. Phone is unlocked. Over Bluetooth it works perfectly. On ACP it’s fooked.
Velar HSE D240 - MY19
Served by the excellent Shukers Land Rover of Ludlow - 10 Land Rover’s and 20 years of amazing customer service.
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- bammmy
- Member Since: 29 Jul 2018
- Location: The Scottish Highlands.
- Posts: 146
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That's exactly how mine is.
Can you use Waze without going through ACP does anyone know?
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- Labbix
- Member Since: 05 Mar 2018
- Location: Tanzania
- Posts: 955
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On your smartphone of course, but not on the main D5 screen, only possible through ACP
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- bammmy
- Member Since: 29 Jul 2018
- Location: The Scottish Highlands.
- Posts: 146
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Think it’s a trip back to the dealership 👍
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- simonh
- Member Since: 02 Apr 2017
- Location: Shropshire
- Posts: 1002
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bammmy wrote:
That's exactly how mine is.
Can you use Waze without going through ACP does anyone know?
Waze, Apple Maps and Google Maps. Work very well. TomTom Go support for ACP coming ‘soon’ they say.
Velar HSE D240 - MY19
Served by the excellent Shukers Land Rover of Ludlow - 10 Land Rover’s and 20 years of amazing customer service.
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- Rolands
- Member Since: 08 Apr 2019
- Location: Baltics
- Posts: 7
My17 HSE has got 19A installed, i was hoping to get ACP, but it was not there. Is it market thing or dealer shoul be specifically asked for?
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- Labbix
- Member Since: 05 Mar 2018
- Location: Tanzania
- Posts: 955
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Market specific, depending on the console you have in the car next to the fridge (between front seats) and not part of 19A, so a specific software as well.
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- simonh
- Member Since: 02 Apr 2017
- Location: Shropshire
- Posts: 1002
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simonh wrote:
IndusD4 wrote:
I've noticed when connecting via bluetooth that sometimes the phone still plays sound via the phone speaker rather than via the car. Can't be but I think when it does this there's a message on the phone "unlock screen to use accessory". Maybe that is the same for your situation with calls still using the phone internal speaker?
Ron
I get no sound at all. Phone is unlocked. Over Bluetooth it works perfectly. On ACP it’s fooked.
So now have 19A and still no audio from the phone when someone calls. Have to use the phone speaker to hear anything.
Audio via CarPlay works for Music, Waze, Apple Maps, Google Maps etc so it’s not a cable or audio routing issue.
Velar HSE D240 - MY19
Served by the excellent Shukers Land Rover of Ludlow - 10 Land Rover’s and 20 years of amazing customer service.
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