Discovery 2017

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  • terryall
    Member Since: 03 Apr 2019
    Location: Whitstable
    Posts: 80
    United Kingdom 
    2019 Discovery SDV6 HSE Lux Indus Silver

    Land Rover Assist

    I had to call out LR Assist last Wednesday 22nd Jan as rear window stuck open and it was about to chuck it down. Man from AA came and did a similar job to previous LR assist operative when front window did same thing - he took part everything he could of the inside door and found corrosion on the wire to the window motor. So he cut it in half and put all the parts and inside of the door on the back seat to announce he couldn't fix it. Told me LR Canterbury would arrange a loan car for me but hear nothing so called later next day and Canterbury said contact LR Assist as they arrange loan cars. Been waiting ever since for a loan car to arrive but nothing so far. Am I being too fussy or demanding thinking if you pay over £1000 P.A. for assistance it might come quicker than 5 days later ( and counting)? I've also given my driving licence details to 3 different people to help speed up the loan car process Rolling with laughter
    27th Jan 2025 2:33 pm
  • Darras
    Member Since: 16 May 2020
    Location: Newcastle
    Posts: 777
    United Kingdom 

    Used to be a prompt service, but the last few times, I waited the best part of a week.
    28th Jan 2025 6:49 pm
  • Russell
    Member Since: 26 Jun 2016
    Location: Lydd
    Posts: 1108
    United Kingdom 
    2017 Discovery Td6 First Edition Namib Orange

    You have to be forceful with LR assistance and your dealer
    Namib Orange 1st Edition with black roof and wheels.
    Privacy, tow bar, drive pack, surround camera, heated front & rear seats, auto dim door mirrors, side steps, remote Pro, RSE, arm rest fridge dash cam front and rear.
    28th Jan 2025 11:26 pm
  • Darras
    Member Since: 16 May 2020
    Location: Newcastle
    Posts: 777
    United Kingdom 

    When you’re told they physically don’t have a car to give you, you can argue all you like and it won’t get you anywhere.

    I was persistent, in the phone everyday, sometimes twice, but to no avail.

    If you take it to another level and start demanding your rights, you get accused of being an aggressive customer and then they simply won’t deal with you.
    29th Jan 2025 2:35 pm
  • Whippetman
    Member Since: 16 Feb 2019
    Location: North Somerset
    Posts: 390
    England 

    This,a replacement engine and a leaking windscreen was enough for me to walk away, never to return.
    HSE LUX, Aintree Green GONE
    29th Jan 2025 8:53 pm
  • 747_JK
    Member Since: 26 Jun 2018
    Location: England
    Posts: 422
    United Kingdom 
    2022 Discovery SDV6 HSE Lux Santorini Black

    Whippetman wrote:
    This,a replacement engine and a leaking windscreen was enough for me to walk away, never to return..


    But not so much to walk away from the forum for the car brand you no longer own! (Admittedly I've had to get my magnifying glass out, but I can still see the part of you that loves Land Rover & is refusing to turn its back fully) Thumbs Up
    MY23.5 D5 3.0 MHEV Metropolitan Edition – Santorini Black – Ebony Windsor Leather – 21” Style 5025 gloss black wheels – 21” full size spare tyre – Black roof rails – Black side mouldings - Williams Ceramic Coat. [Gone: D5 HSE @ 50,795miles: (now LH68 BYW)]
    29th Jan 2025 9:49 pm
  • Russell
    Member Since: 26 Jun 2016
    Location: Lydd
    Posts: 1108
    United Kingdom 
    2017 Discovery Td6 First Edition Namib Orange

    Darras wrote:
    When you’re told they physically don’t have a car to give you, you can argue all you like and it won’t get you anywhere.

    I was persistent, in the phone everyday, sometimes twice, but to no avail.

    If you take it to another level and start demanding your rights, you get accused of being an aggressive customer and then they simply won’t deal with you.


    Never had that issue, have been put in car but not always a LR product. At least not straight away.
    Namib Orange 1st Edition with black roof and wheels.
    Privacy, tow bar, drive pack, surround camera, heated front & rear seats, auto dim door mirrors, side steps, remote Pro, RSE, arm rest fridge dash cam front and rear.
    29th Jan 2025 10:41 pm
  • terryall
    Member Since: 03 Apr 2019
    Location: Whitstable
    Posts: 80
    United Kingdom 
    2019 Discovery SDV6 HSE Lux Indus Silver

    Eventually did get a loan car delivered to my house even though I said I could take mine to the dealers to save time. Took 5 days for loan car to arrive and then the drier said he was not booked to take my car back to the dealers! Even the driver thought it was rediculous and he made phone calls then took my car away.
    It’s not exactly high class customer service from a brand that purports to be and I say that with an heavy heart after 8 Land Rovers!
    29th Jan 2025 11:12 pm
  • Whippetman
    Member Since: 16 Feb 2019
    Location: North Somerset
    Posts: 390
    England 

    747_JK wrote:
    Whippetman wrote:
    This,a replacement engine and a leaking windscreen was enough for me to walk away, never to return..


    But not so much to walk away from the forum for the car brand you no longer own! (Admittedly I've had to get my magnifying glass out, but I can still see the part of you that loves Land Rover & is refusing to turn its back fully) Thumbs Up


    Morbid curiosity I’m afraid 😧
    HSE LUX, Aintree Green GONE
    30th Jan 2025 7:20 am
  • Darras
    Member Since: 16 May 2020
    Location: Newcastle
    Posts: 777
    United Kingdom 

    Hey, I know what you mean.

    True story, the end of last year I got onto my apparently so called flagship LR dealership about part exchanging my current crock of 💩 for a brand new new crock of 💩.

    Despite repeated requests, they haven’t replied by email, phone, letter, in person or even semaphore!

    They have even ignored LRCS, who’s been on their case to reply and who have apparently “escalated it within business” more than twice.

    Don’t you just love that phrase, “escalated it”. Does that mean reminded them to contact me? Don’t you just wish they’d use simple terms, just like LR salesmen are now known as product executives.

    Anyway, I can take a hint, but again out of nuisance value I will persist, plus if I am really p*ssed off with them. I’ll rock up with my cheque book and place an order out of spite.
    30th Jan 2025 9:43 am
  • terryall
    Member Since: 03 Apr 2019
    Location: Whitstable
    Posts: 80
    United Kingdom 
    2019 Discovery SDV6 HSE Lux Indus Silver

    Yes, escalated, is just another excuse like IT error which conveniently passes on the blame to some unknown entity. As for Product Executive try 6 foot pile of crap in a suit.
    30th Jan 2025 5:38 pm
  • Darras
    Member Since: 16 May 2020
    Location: Newcastle
    Posts: 777
    United Kingdom 

    Thumbs Up

    Oh, latest this afternoon from LRCS,

    “Please be assured however, that I have raised this within our Jaguar Land Rover Client Solutions Team whereby a Solutions Executive will contact you”

    Is that gobbledygook for pass the buck to someone else? Rolling with laughter

    So for all the pious LR customers who look at their LR with some sort of pride and reverence, you have been warned. Now where’s my cheque book, I am going full Tonto on this. Whistle
    30th Jan 2025 6:53 pm
  • Whippetman
    Member Since: 16 Feb 2019
    Location: North Somerset
    Posts: 390
    England 

    M Bow down Bow down Bow down
    HSE LUX, Aintree Green GONE
    31st Jan 2025 7:48 am
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