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- terryall
- Member Since: 03 Apr 2019
- Location: Whitstable
- Posts: 83
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Land Rover Assist
I had to call out LR Assist last Wednesday 22nd Jan as rear window stuck open and it was about to chuck it down. Man from AA came and did a similar job to previous LR assist operative when front window did same thing - he took part everything he could of the inside door and found corrosion on the wire to the window motor. So he cut it in half and put all the parts and inside of the door on the back seat to announce he couldn't fix it. Told me LR Canterbury would arrange a loan car for me but hear nothing so called later next day and Canterbury said contact LR Assist as they arrange loan cars. Been waiting ever since for a loan car to arrive but nothing so far. Am I being too fussy or demanding thinking if you pay over £1000 P.A. for assistance it might come quicker than 5 days later ( and counting)? I've also given my driving licence details to 3 different people to help speed up the loan car process
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- Darras
- Member Since: 16 May 2020
- Location: Newcastle
- Posts: 786
Used to be a prompt service, but the last few times, I waited the best part of a week.
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- Russell
- Member Since: 26 Jun 2016
- Location: Lydd
- Posts: 1108
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You have to be forceful with LR assistance and your dealer
Namib Orange 1st Edition with black roof and wheels.
Privacy, tow bar, drive pack, surround camera, heated front & rear seats, auto dim door mirrors, side steps, remote Pro, RSE, arm rest fridge dash cam front and rear.
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- Darras
- Member Since: 16 May 2020
- Location: Newcastle
- Posts: 786
When you’re told they physically don’t have a car to give you, you can argue all you like and it won’t get you anywhere.
I was persistent, in the phone everyday, sometimes twice, but to no avail.
If you take it to another level and start demanding your rights, you get accused of being an aggressive customer and then they simply won’t deal with you.
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- Whippetman
- Member Since: 16 Feb 2019
- Location: North Somerset
- Posts: 390
This,a replacement engine and a leaking windscreen was enough for me to walk away, never to return.
HSE LUX, Aintree Green GONE
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- 747_JK
- Member Since: 26 Jun 2018
- Location: England
- Posts: 429
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Whippetman wrote:
This,a replacement engine and a leaking windscreen was enough for me to walk away, never to return..
But not so much to walk away from the forum for the car brand you no longer own! (Admittedly I've had to get my magnifying glass out, but I can still see the part of you that loves Land Rover & is refusing to turn its back fully) 
MY23.5 D5 3.0 MHEV Metropolitan Edition – Santorini Black – Ebony Windsor Leather – 21” Style 5025 gloss black wheels – 21” full size spare tyre – Black roof rails – Black side mouldings - Williams Ceramic Coat. [Gone: D5 HSE @ 50,795miles: (now LH68 BYW)]
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- Russell
- Member Since: 26 Jun 2016
- Location: Lydd
- Posts: 1108
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Darras wrote:
When you’re told they physically don’t have a car to give you, you can argue all you like and it won’t get you anywhere.
I was persistent, in the phone everyday, sometimes twice, but to no avail.
If you take it to another level and start demanding your rights, you get accused of being an aggressive customer and then they simply won’t deal with you.
Never had that issue, have been put in car but not always a LR product. At least not straight away.
Namib Orange 1st Edition with black roof and wheels.
Privacy, tow bar, drive pack, surround camera, heated front & rear seats, auto dim door mirrors, side steps, remote Pro, RSE, arm rest fridge dash cam front and rear.
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- terryall
- Member Since: 03 Apr 2019
- Location: Whitstable
- Posts: 83
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Eventually did get a loan car delivered to my house even though I said I could take mine to the dealers to save time. Took 5 days for loan car to arrive and then the drier said he was not booked to take my car back to the dealers! Even the driver thought it was rediculous and he made phone calls then took my car away.
It’s not exactly high class customer service from a brand that purports to be and I say that with an heavy heart after 8 Land Rovers!
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- Whippetman
- Member Since: 16 Feb 2019
- Location: North Somerset
- Posts: 390
747_JK wrote:
Whippetman wrote:
This,a replacement engine and a leaking windscreen was enough for me to walk away, never to return..
But not so much to walk away from the forum for the car brand you no longer own! (Admittedly I've had to get my magnifying glass out, but I can still see the part of you that loves Land Rover & is refusing to turn its back fully) 
Morbid curiosity I’m afraid 😧
HSE LUX, Aintree Green GONE
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- Darras
- Member Since: 16 May 2020
- Location: Newcastle
- Posts: 786
Hey, I know what you mean.
True story, the end of last year I got onto my apparently so called flagship LR dealership about part exchanging my current crock of 💩 for a brand new new crock of 💩.
Despite repeated requests, they haven’t replied by email, phone, letter, in person or even semaphore!
They have even ignored LRCS, who’s been on their case to reply and who have apparently “escalated it within business” more than twice.
Don’t you just love that phrase, “escalated it”. Does that mean reminded them to contact me? Don’t you just wish they’d use simple terms, just like LR salesmen are now known as product executives.
Anyway, I can take a hint, but again out of nuisance value I will persist, plus if I am really p*ssed off with them. I’ll rock up with my cheque book and place an order out of spite.
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- terryall
- Member Since: 03 Apr 2019
- Location: Whitstable
- Posts: 83
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Yes, escalated, is just another excuse like IT error which conveniently passes on the blame to some unknown entity. As for Product Executive try 6 foot pile of crap in a suit.
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- Darras
- Member Since: 16 May 2020
- Location: Newcastle
- Posts: 786
Oh, latest this afternoon from LRCS,
“Please be assured however, that I have raised this within our Jaguar Land Rover Client Solutions Team whereby a Solutions Executive will contact you”
Is that gobbledygook for pass the buck to someone else?
So for all the pious LR customers who look at their LR with some sort of pride and reverence, you have been warned. Now where’s my cheque book, I am going full Tonto on this.
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- Whippetman
- Member Since: 16 Feb 2019
- Location: North Somerset
- Posts: 390
HSE LUX, Aintree Green GONE
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- Darras
- Member Since: 16 May 2020
- Location: Newcastle
- Posts: 786
”and you will be contacted within the next 48 working hours.”
Thats a strange expression “48 working hours”?
In theory that could give them a week or even two if part time!
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- Wolfpack
- Member Since: 25 May 2019
- Location: Norfolk, UK
- Posts: 378
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Since they don’t assign the working hours to anyone, you could ring them up and say you’ve already completed your 48working hours , why haven’t they contacted you?
I think we should suggest a new title for the Solutions Executive…..C*ckup Colonel. It won’t make a jot of difference to his responsiveness but add a touch of mirth to his announcement.
I have my local dealer on my mobile as Inchcrap Tossers. It gives me a boyish chuckle to hear them announced thus every time they ring to fruitlessly attempt to coerce me into booking a service, mot or attending a special event.
They never rang me when they were working on my car…only when they want something.
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